Customer Service Sales
Resume:
Mindy Wharton
Frisco, Texas 75035
Cell: 469-***-****
*********@*****.***
MORTGAGE SERVICING PROFESSIONAL
Counseling customers with budget and financing technique.
Profile
Possess solid computer skills.
1.
Strong Managerial skills.
2.
Collections Experience.
3.
A team player and fast learner
4.
Mortgage Industry Experience.
5.
Negotiation Experience and the ability to resolves issues in a timely
6.
manner
Citi Mortgage, Irving, TX
Employment 2012
Homeowner Support Specialist
• Collect Mortgage Payments
• Communicate modifications, repayment plans and
liquidation options to homeowners
1. Maintain quality control and follow policy and
procedures
2. Handle all government and conventional loans
3. Take care of inbound and outbound calls to make sure
to resolve delinquencies and document accounts
accordingly
4. Complete required trainings to ensure an
understanding of new policies
2011
Bank of America, Plano, TX
Collector I
• Communicate professionally with diverse cliental to resolve
financial difficulties.
• Quickly and effectively solve customer challenges
5. Maintain quality control, constantly seeking new ways to
improve customer service.
6. Servicing inbound/outbound FHA and VA accounts
7. Credit Analyst and Financial Advisor to thousands of
homeowners
8. Understanding and implementing State and Federal
regulations
9. Assisted homeowners in applying for Modification
assistance
Pre foreclosure/Loss Mitigation Review specialist
10. Reviewed delinquent loans before forwarding to
foreclosure
11. Knowledgeable of FHA/VA guidelines and Modification
criteria’s
12. Sustained 80+ loans completed per day
13. Maintained high quality of accuracy when reviewing
loans
14. Trained teammates on the pre foreclosure process
2009 2010
Credit Solutions Inc., Dallas, TX
Customer Service Representative
1. Serviced inbound/outbound calls
2. Received multiple awards for great customer service and
dedication
3. Financial Advisor and single point of contact to many
4. Assisted clients on saving funds to settle credit card debt
5. Contacted third party banks, collection agencies, and
law firms to assist clients on settling their debt for less
than what is owed 2007 2009
WetSeal Inc., Plano, TX
Sales Assistant Manager
Maintained the appearance of the sales floor
6.
Managed goals and meetings for all sales associates
7.
Handled the opening and closing register duties
8.
Provided customer service and maintained a high
9.
number of sales
10. Fashion Stylist
University of North Texas, Denton, TX
Education
Business Management Degree currently in progress
Sam Houston State University, Huntsville, TX
Attended from 2005 2007
Frisco High School, Frisco, TX
Diploma obtained in 2005
Contact this candidate