Customer Service Executive

Tracy Cox

Email: ********@**************.***

Address:

City: San Augustine

State: TX

Zip: 75972

Country: USA

Phone: 936-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Accomplished Executive with demonstrated ability to deliver mission-critical results.

Educational Background:

High School Dipolma from Stephen F. Austin State University, Nacogdoches TX 1/2001 to 12/1982 (General Business)

Job History / Details:

Executive Summary

Accomplished Executive with demonstrated ability to deliver mission-critical results.

Core Qualifications

Administrative support

Schedule management

Meets/exceeds goals

Project planning

Team liaison

Attention to detail

Meeting minutes

Executive presentation development

Staff motivation

MS Office proficient

Small business development

Project management

Leadership/communication skills

Business operations organization

Budgeting expertise

Self-motivated

Market research and analysis

Customer-oriented

Recruiting

Professional Experience

August 2010 to Current

San Augustine County Chamber of Commerce San Augustine, Texas

Executive Director

Advised the public on the historic significance of the county. Consulted with a board and directors to plan, organize, and develop activities to encourage economic development and tourism. Delegated jobs to volunteers. Identified problem areas and corrected the situations. Launched new projects. Use both retailing and marketing skills to enhance project success. Provide businesses with promotional opportunities while promoting tourism at the same time.

April 2007 to May 2010

Master Audio Visuals, Inc. Longview, Texas

Account Executive

Managed a large sales territory. Developed new customer base mostly targeting public schools. Conducted on-site product demonstrations of the latest in audio and visual technology. Coordinated and conducted training programs for teachers. Negotiated price and presented quotes to customers. Served customers by providing customer service over the telephone and in person. Integrated old equipment with new technology. Installed new equipment at the customer site. Analyzed new specification sheets to learn the operations of new equipment. Designed flyers to advertise products.

May 2002 to June 2005

East Texas Workforce Center Longview, Texas

Workforce Development Specialist

Assessed and interviewed customers for specific job referrals. Referred customers to community service organizations and other state agencies for help. Coordinated special events. Integrated the new "Work in Texas" computer software system. Communicated and counseled with customers and employers about present and future needs. Distributed news about job opportunities through email and postcard. Recruited large numbers of people to attend job fairs. Gathered information into job order form for employers. Visited with employers at their business location to gather job orders. Answered the telephone and addressed issues concerning the unemployed.

February 1983 to December 1992

Texas Employment Commission Carthage/Longview, Texas

Employment Interviewer IV

Interviewed customers for referral to specific jobs both state and local. Led customer/employer through special tax credit screening. Administered pre-employment typing and manual dexterity tests. Sent out pre-generated invitations for job seekers to come in for interviews on specific jobs that matched their profile. Consulted with other state agencies about mandatory work search programs. Maintained case reports on all customers requiring special services.

Education

1982 Stephen F. Austin State University Nacogdoches, Texas

BBA General Business

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