Customer Service Representative
Resume:
Title:Benefits Consultant/Customer Service Representative
*******@*******.***
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Source below
NAME: LYNNE KUHNE
ADDRESS:
CITY: Enfield
STATE/PROVINCE: CT
ZIP/POSTAL CODE: 06082
COUNTRY: USA
EMAIL: *******@*******.***
PHONE: 860-***-****
CANDIDATE ID: N/A
CITIZENSHIP: US
Citizen
EDUCATION: Not Entered
EXPERIENCE: Not Entered
WILL RELOCATE: Not Entered
RELOCATION INFO: Not Entered
JOB WANTED: Not Entered
HOMEPAGE:
HOTSKILLS:
ESUME
LYNNE A KUHNE
15 Plainfield St
Enfield, CT 06082
*******@*******.***
OBJECTIVE
Seeking a position that would allow me to use my skills, experience,
and academic training.
EDUCATION
1997
-present
Asnuntuck Community Technical College,
Enfield, CT
1994
-1995
Utah State University,
Logan, UT
Majored in Business Management/Management Information Systems
GPA:3.27
Honors: Director's Honor Roll/by the university, and Director's
Academic List/by
the Minority Student Affairs
1990
-1994
Enfield High School,
Enfield, CT
Graduated with honors
1994
PUBLIC RELATIONS EXPERIENCE
1996
-present, Benefits Consultant/Customer Service RepresentativeMassMutual Life Ins. Co
., Hartford, CT
Detailed Product knowledge and associated system access required for
all qualified and non-qualified
products.On a daily basis, responsible for the effective and timely
written and verbal communications
with clients, field associates, 3rd party representatives and other
corporate areas with regard to
Maturity and Settlement Options.This includes, but is not limited to,
notice of maturity letter,
Income/SPIA quotes, Deferment elections, Early Maturities, Taxable
gains, Minimum Distribution
information.Must explain reasoning process, regulatory and IRS
requirements and Company position witha strong emphasis on customer
service.Independently research situation to reach
decision with minimal intervention and supervision.
Have also worked with a large volume of 800 number work.Trained in
handling irate callers. Was
required to receive 45 calls per day.I averaged 65.Average talk time
required was 4 minutes and work
time was 3 minutes.My average talk time was 2.5 minutes and my average
work time was 1.5 minutes.I
exceeded the requirements and was able to get the job done timely and
accurately.I was the top performer
in the department statistically.
COMPUTER APPLICATIONS EXPERIENCE
1996
-present
Word, Excel, Power Point, and Microsoft Outlook Email.On a daily I run
reports off the mainframe,
utilize industry software such as Vantage, Lifecom, Repetitive Payment
System, the Leverage System, and
Imaging.
REFERENCE AVAILABLE ON REQUEST
Contact this candidate