Customer Service High School

Kelly Marlin

Email: ********@*************.***

Address:

City: Columbus

State: OH

Zip: 43232

Country: USA

Phone: 614-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Energetic with 12years experience in customer service executive support roles. Organized and professional. Dedicated and focused individual who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.Flexible and hardworking with the drive to succeed.

Educational Background:

High School Dipolma from Westerville South High School, Westerville OH 1/2001 to 6/1998 (Na)

Job History / Details:

Summary

Energetic with 12years experience in customer service executive support roles. Organized and professional. Dedicated and focused individual who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.Flexible and hardworking with the drive to succeed.

Highlights

Microsoft Office proficiency

Excel spreadsheets

Professional and mature

Strong interpersonal skills

Dedicated team player

Self-directed

Results-oriented

Meticulous attention to detail

Understands grammar

Self-starter

Mail management

AS/400

AR/AP

Resourceful

Strong problem solver

Time management

Accomplishments

Increased office organization by developing more efficient filing system and customer database. Helped to develop and debug new company software system, and train new and current employees on and assist with trouble shooting.

Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.

Developed and implemented company's employee training manual outlining all proper business procedures and office policies.

Experience

June 2000 to October 2012

Jegs High Performance Delaware, Ohio

Senior Customer Service Rep

Organized files, developed spreadsheets, faxed reports and scanned documents.

Created weekly and monthly reports and presentations.

Properly routed agreements, contracts and invoices through the signature process.

Received and distributed faxes and mail in a timely manner.

Received and screened a high volume of internal and external communications, including email and mail.

Managed daily office operations and maintenance of equipment.

Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.

Managed the customer service area, including greeting visitors and responding to telephone and in-person requests for information.

Served as central point of contact for all outside vendors needing to gain access to their buyer or had questions concerning our account/contract with them. Maintaining a positive business to business relationship with vendors.

Maintained an up-to-date department organizational chart. (call coaching and making sure employees were staying on task)

Education

1998 Westerville South High School Westerville, OH

High School Diploma

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