Manager Customer Service

Raymond Ramos

Email: ********@*************.***

Address:

City: Crown Point

State: IN

Zip: 46307

Country: USA

Phone: 219-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Versatile Operations Manager, trained in scheduling, payroll, cash office operations, compliance issues, customer service, with diversity and ethics training from a fortune 500 company, who thrives in dynamic, challenging and fast-paced professional environments. Assertive and enthusiastic, with extensive knowledge of human resources and an unsurpassed worth ethic.

Educational Background:

High School Dipolma from Lakeland Community College, Mattoon IL 1/2001 to 6/1986 (Computer aided drafting)

Job History / Details:

Executive Summary

Versatile Operations Manager, trained in scheduling, payroll, cash office operations, compliance issues, customer service, with diversity and ethics training from a fortune 500 company, who thrives in dynamic, challenging and fast-paced professional environments. Assertive and enthusiastic, with extensive knowledge of human resources and an unsurpassed worth ethic.

Core Qualifications

Strategic planning

Procedure development

Personable

Team building

Process improvement strategies

Inventory control

Staff retention

Mediation

Relationship building

Troubleshooting and problem solving

Flexible

Dedicated

Client relationships

Conflict resolution

Investigation related to ethics and policies

Professional Experience

January 2004 to Current

WalMart Stores Inc. Bentonville, AR

Assistant Manager

Currently, I am an Assistant Manager over home lines and apparel . I supervise and schedule 30 hourly Associates and plan, initiate, and improve daily routines and projects in order to maximize productivity. I oversee merchandise in-stock and utilize the electronic ordering system to maintain in-stock. Reconciling daily inventory in POS system for over 10,000 SKUs and resolving problems for customers, warehouses and carriers are some of my other skills. I have built partnerships with local organizations to increase company offerings and improve services.

Recruiting, hiring, and training new employees for all departments are more of my attributes in addition to mentoring, coaching, and training 300 team members. I am able to Identify inefficiencies and make recommendations for process improvements.

Education

Lakeland Community College Mattoon, IL

Computer aided drafting

Accomplishments

Boosted customer satisfaction ratings by 7 percentage in under 4 months.

Earned forklift operator training certificate.

Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses, and line of credit transactions.

Reduced employee turnover by 10 percentage .

Promoted to Assistant Manager after 23 months of employment.

Served as key contributing member on Leadership team.

Certified in food service and safety management

Participated in the High Potential Co-Manager training for being 1 of the top ten Assistant Managers in the Market.

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