Customer Service Representative
Resume:
Teresa Way
Email: ********@**-*******.***
Address:
City: Locust
State: NC
Zip: 28097
Country: USA
Phone: 704-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Educational Background:
High School Dipolma from Earle C. Clements Job Corp, Morganfield KY 1/2001 to 11/1987 (General)
High School Dipolma from CCBC, Morganfield KY 1/2001 to 12/2012
Job History / Details:
Summary
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Highlights
Outspoken: Comfortable with sharing my opinion when needed.
Communication: Good with understanding people and their needs.
Computer skills: Proficient with Microsoft word, excel, and power point
High customer service standards
Strong problem solving ability
Negotiation competency
Accomplishments
Provide excellent patron experiences through phenomenal customer service, evidenced by high number of regular patrons requesting to sit in my section.
Consistently exceed sales goals by effectively managing sections and multi-tasking.
Recognized as "Lead Server" which includes mentoring and training new servers, as well as accounting for all wait staff sales and receipts at least three shifts weekly.
Thorough knowledge of restaurant systems and procedures.
Rewarded "Most Valuable Team Player" award by peers, 4th quarter 2009.
Developed process to efficiently deliver food to tables, which was later implemented by management.
Recommend changes to management based on patron requests, including adding limited-time dessert item to regular menu.
Experience
September 2012 to Current
CRS Charlotte, NC
Collections Agent
Addressed customer service inquiries in a timely and accurate fashion.
June 2012 to Current
Red Lobster Matthews, NC
Server
Provide excellent patron experiences while providing excellent customer service.
Able to multi-task and take care of large parties with little assistance.
Train other servers in handling large parties.
February 2011 to September 2011
Paramount Die Belcamp, MD
Quality Control
Inspect die's using microscopes and gauges
Inspect die's using camera optics as well as doing visual inspection
October 2008 to October 2010
Applebee's Aberdeen, MD
Provide excellent patron experiences through phenomenal customer service, evidenced by high number of regular patrons requesting to sit in my section.
Consistently exceed sales goals by effectively managing sections and multi-tasking.
May 2001 to September 2008
Customer Services Specialist
Received inbound calls within call center for businesses and doctors offices. Responsible for taking and delivering messages after hours.
Scheduling in-home services via online interface.
Answer telephone inquiries from customers and stores regarding the status of units.
Education
1987 Earle C. Clements Job Corp Morganfield, Ky
GED General
CCBC Baltimore, MD
Associate of Science Chemical Dependancy
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