Customer Service Sales

Anthony Burgess Sr.

Email: ********@**********.***

Address:

City: Roxboro

State: NC

Zip: 27574

Country: USA

Phone: 336-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Results focused professional offering years of progressive leadership experience. Motivated to contribute to growth and expansion by utilizing my experience formulated over the years. Adaptable, Ambitious, Articulate and customer service focused. Ultimately I am dependable, passionate and trust worthy focused on Team!

Educational Background:

High School Dipolma from South Carolina State University, Orangeburg SC 1/2001 to 5/1988 (Counselor Education)

High School Dipolma from Basic Law Enforcement Training, Orangeburg SC 1/2001 to 12/2012

Job History / Details:

Executive Summary

Results focused professional offering years of progressive leadership experience. Motivated to contribute to growth and expansion by utilizing

my experience formulated over the years. Adaptable, Ambitious, Articulate and customer service focused. Ultimately I am dependable, passionate and trust worthy focused on Team!

Core Qualifications

Supervision and training

Staff development

Sound judgment

Calm under pressure

Complex problem solving

Customer service

Hard worker

Team player

Vision

Communication skills

Community outreach

Voluntarism

Negotiation skills

Problem resolution

Customer relations

Cost reductions

Branding

Cross-cultural communications

Leader

Risk management

Profit generation

Human resources leadership

Professional Experience

September 2008 to August 2011

Durham Correctional Center Durham, NC

Correctional Officer

Responsible for the direct supervision and inspection of inmates, grounds and facilities on a daily basis. Identified and eliminated all potential hazards and risks that threatened the safety, health and welfare of both inmates and staff.

March 2003 to August 2011

Big Daddy's Auto Detail Roxboro, NC

Owner - Operator

Provided automobile detailing services to the Person County and surrounding areas. My business revolved around the premise of taking direct care of the customers vehicles by providing valet service. By appointment only services. My services utilized the local car washes reducing the cost to an average $5-$10 per vehicle including gas cost. This one on one service increased customer satisfaction and customer loyalty.

September 2000 to August 2003

Sales and Leasing Consultant Raleigh, NC

Leith Toyota

Provided sales and leasing consultation to customers who desired fine quality affordable luxury. My job was to assist the customer in making sound decisions based on matching their taste to their budgets. Had to maintain a 90 percentage or better customer satisfaction scores. Accomplished by sticking to a consistent 24 hour follow-up system that worked. At the end of the day we were taught to be professionals.

July 1998 to September 2000

Crossroads Ford Cary, NC

Sales and Leasing Consultant

Provided sales and leasing consultation for the purchase and/or the ordering of work / leisure trucks and vans. This type of selling required in-depth knowledge of towing and or dimensions.Some orders took months to build at the factory so we had to maintain precise follow-up in order to keep client satisfied and engaged.

June 1992 to July 1998

Michael Jordan Nissan Durham, NC

Sales Consultant

Provided sales consultation for the former basketball champion, "Michael Jordan" of the Chicago Bulls. Here I began my career in the auto industry. The dealership in Durham, NC was located about fifteen miles away from the University of NC in Chapel Hill where Michael Jordan began his career as a superstar of basketball. The dealership was a frequent destination of other basketball greats such as Bobby Hurley, Grant Hill and other notable NBA stars. During my stay I was fortunate to mingle with friends and family of Michael Jordan not to mention future NBA greats whom evolved from Duke and UNC. I also was blessed and fortunate to accomplish a few championships in my car selling career. While employed I earned "Salesman of the Year' on a couple of occasions. Three to be exact. Also notable accomplishments was maintaining 90 percentage customer satisfaction scores.

Education

1988 South Carolina State University Orangeburg, SC

Bachelor of Science Counselor Education

Earned my BS Degree in Counselor Education while being a student athlete on scholarship. My minor was Psychology and my biggest reward was accomplished after two major changes and practicing twice a day and overcoming great adversity over the course of my college education. I graduated and lived to tell the story.

2010 Basic Law Enforcement Training Apex, NC

Certification Correctional Officer

Trained and certified CPR, first aide, handgun, rifle and shotgun. Policies, procedures and guidelines were also major coursework.

Affiliations

United Way Board Member 2006-2008

Adult Care Advisory Board Member 2008-2012

Contact this candidate