Customer Service High School

TIFFANY C PANGELINAN

Email: ********@*************.***

Address:

City: Anaheim

State: CA

Zip: 92804

Country: USA

Phone: 564-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer Service Specialist with management experience and exceptional personable skills. Self-motivated, and reliable with 8 years of retail banking. Well-versed in operations. Desires a challenging role as a Teller Supervisor or Assistant Manager.

Educational Background:

High School Dipolma from Centennial High School, Corona CA 1/2001 to 6/2000 (Banking, Business Mngmt.)

Job History / Details:

Professional Profile

Customer Service Specialist with management experience and exceptional personable skills. Driven, self-motivated, and reliable with 8 years of retail banking. Well-versed in operations. Desires a challenging role as a Teller Supervisor or Assistant Manager.

Qualifications

Excellent work ethic

Strong interpersonal skills

Polished communication skills

Personnel training and development

MS Office

MS Excel

Customer service expert

Cash handling accuracy

Skilled multi-tasker

Deadline-oriented

Strong problem solver

Accurate and detailed

60 WPM typing speed

Experience

March 2006 to November 2012

Pacific Enterprise Bank Irvine, CA

Customer Service Specialist

Assist customers with all account transactions

Initiation, daily balancing, and reconcilment of wires (BancServe Product-GFX/ Pacific Coast Bankers Bank-PCBB)

Signature Verification (FIS-OasisWeb)

Performed daily maintenance and tracked ATM transactions (FIS interceptEFTweb)

Updated and managed several CDARS accounts

Foreign Item processing and daily balancing

Executed New Accounts and call back

Served as the single point of contact for debit card fraud alerts and maintenance. Actively participated in fraud forums. I assisted in training new Tellers and branch employees with current and new system programs.

December 2006

G&M Oil Company Huntington Beach, CA

Administrative Assistant

Communicate Owner's daily gas price changes to all G&M stations.

Renegotiated payment terms with dozens of suppliers.Deposited third party checks, as well as monthly reserve transfers.Researched and resolved billing and invoice problems.Verified details of transactions, including funds received and total account balances.

February 2002 to December 2004

Pacific Liberty Bank Huntington Beach, CA

Teller/ Customer Service Representative

Reconcile and process monthly ATM EFT's.

Responsible for incoming and outgoing collections, auto drafts, and foreign item.

collections.

Process wire transfers.

Education

Centennial High School Corona, Ca

Graduate

Other Banking courses and webinars

Contact this candidate