Customer Service High School

BRYSON K MERRICK

Email: ********@******************.***

Address:

City: Mililani

State: HI

Zip: 96789

Country: USA

Phone: 808-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Working for Central Pacific bank 6 years has given me skills in exceeding sales goals and company expectations by expanding client base and maintaining high standards of customer service.

Educational Background:

High School Dipolma from Windward Community College, Kaneohe HI 1/2001 to 1/2002 (Liberal Arts)

High School Dipolma from WaterCraft Transportation School, Kaneohe HI 1/2001 to 12/2012

High School Dipolma from Chaparral High School, Kaneohe HI 1/2001 to 12/2012

Job History / Details:

Summary

Working for Central Pacific bank 6 years has given me skills in exceeding sales goals and company expectations by expanding client base and maintaining high standards of customer service.

Highlights

Superior communication skills

MS Office proficient

Effective team player

Staff training and development

Dependable and reliable

Resolution-oriented

Cheerful and energetic

Accomplishments

I have worked for CPB for 6 years starting at as teller and working my way up to a commercial deposit officer, at the same time I have am a proud member of the United States Army Reserves working up the ranks to a Staff Sargent (E-6) and so to be a Warrant Officer.

Experience

June 2011 to Current

USA ARMY Active Duty 548th TC Det Kuwait Naval Base, Kuwait

Operations and Navigation Non-Commissioned Officer E-6

Supervised E-5 and below during deployment in the middle east for support of Operation Enduring Freedom.

Ensures that all communication and detailed information to operate the battalion to successfully accomplish missions.

Monitoring production indicators and statistic and supervises administrative, morale and medical waivers processing.

Analyzes regulatory guidance and prepares staff recommendations.

January 2011 to July 2011

Central Pacific Bank Honolulu, HI

Commercial Deposit Representative

Maintain and grow commercial clients portfolios by bring in new commercial deposit to expand growth to meet annual goal.

Support commercial clients with referral connection and establishing a professional relationship.

Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.

Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.

Maintain commercial client portfolios for deposit accounts and loans of over 1 million dollars

January 2002 to July 2011

US Army Reserves Honolulu, HI

Watercraft Operator, E-5

Navigation NCO abroad the LSV 7, Maintaining nautical charts and a proficient radar observer.

Qualified and licensed for operating of Logistics Support Vessel

Managed wide variety Soldiers and administrative tasks to resolve unit issues quickly and efficiently.

April 2005 to January 2011

Central Pacific Bank Honolulu, HI

Financial Service Representative Manager

Accepts and closes consumer and credit scored loans and lines of credit applications, including opening all types of consumer and small business deposit product accounts.

Internal and external customers service by severing as liaison between customers, branch personnel and various bank departments.

Confirmed that appropriate changes were made to resolve customers' problems.

Fielded an average of 10 customer service calls per day.

July 2004 to June 2005

Bank of Hawaii Waikele, HI

Teller III

Commercial teller duties, being accountable for large amounts of money.

Branch back work, processing ATM, instant teller, cash advance, foreign exchange and vault work.

Confirmed that appropriate changes were made to resolve customers' problem

Informed customers about sales and promotions in a friendly and engaging manner.s.

08/03 to 05/04

McDonalds Kailua, HI

Crew Chief

In charge of the crew when manager not present.

Draw changes, Cash handling, end of the night cash outs.

Food prep and handling, food safety and area superiors.

12/02 to 06/03

Blockbuster Video Kailua, Hi

Customer Sales Representative

Operation of a computerized cash register.

Merchandising, stock and ordering new stock.

Helping Customers on a daily basis, and giving great qualities service.

02/03 to 03/03

Daiei Kailua

Stocking shelves, helping customers around the store.

03/00 to 09/01

Vons Las Vegas, NV

Courtesy Clerk

Customer Service, stock, and cashier helper.

Education

2004 Windward Community College Kaneohe, Hi

Associate of Arts Liberal Arts

2002 WaterCraft Transportation School FT. Eustis, VA

Watercraft Operator

2002 Chaparral High School Las Vegas, NV

High School Diploma Honors

Additional Information

INTERESTS

Movies, Working out, Sailing, Hiking, Paddling, Volleyball

REFERENCES

Clarence Kalima 808-***-****

Home loan Consultant for Nanakuli Houseing Corp.

Denae Esias 808-***-****

Electronic Banking Officer for Central Pacific Bank

Joesph Ramos 808-***-****

Medical Warehouse Supervisor for Zee Medical

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