Customer Service Manager
Resume:
Tamara Bleuler
Email: ********@*****-********.***
Address:
City: Burns
State: OR
Zip: 97720
Country: USA
Phone: 541-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Assistant/Store Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths,versed in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising and recruiting. Motivated professional with 10 years sales experience. Highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service. Versed in merchandising, display design and customer relations.
Educational Background:
High School Dipolma from Burns Union High School, Burns OR 1/2001 to 6/1994 (General study)
High School Dipolma from Eastern Oregon University, Burns OR 1/2001 to 12/2012
Job History / Details:
Summary
Assistant/Store Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths,versed in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising and recruiting.
Motivated professional with 10 years sales experience. Highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service. Versed in merchandising, display design and customer relations.
Highlights
Detail-oriented
Superb sales professional
Retail inventory management
Accurate cash handling
Store opening and closing procedures
Store operations
MS Office proficient
Outstanding communication skills
Exceptional leader
Conflict resolution skills
Team-oriented
Sales professional
Recruiting and interviewing
Reliable
Flexible schedule
Inventory control procedures
Loss prevention
Labor control
Excellent multi-tasker
Personnel training and development
Time management
Detail-oriented
Employee scheduling
Goal-oriented
Excellent negotiating tactics
Staff development/training
Fortune 500 company sales background
Team player
Display resetting
Superior organization skills
Accomplishments
Awarded 3 merit increases during the first 2 years of employment. Received exceeds expectations ratings on performance reviews.Managed a successful sales team of 65 employees who consistently exceeded sales goals by 10 percentage from previous years sales.Successfully decreased staff turnover by 15 percentage in 12 months. Promoted from 2nd Assistant to Assistant Manager within 10 months.
Experience
March 2002 to October 2012
Safeway Corporation Burns, Or
Assistant Manager
Delivered excellent customer service by greeting and assisting customers,addressed customer inquiries and resolved complaints. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Determined staff promotions and demotions, and terminated employees when necessary. Completed a series of training sessions to advance from 2nd Assistant Manager to Assistant Manager. Completed weekly schedules according to payroll policies.Trained all new employees on store procedures and policies.Trained staff to deliver outstanding customer service.Wrote order supply requests to replenish merchandise.Addressed and corrected sales staff communication issues in a tactful and effective manner.Contributed to merchandising ideas at team meetings.Addressed and corrected department manager/employees communication issues in a tactful and effective manner.Worked closely with the manager to formulate and build the store brand.Dealt with human resource issues concerning employees. Implement all state laws/federal regulations concerning audits/inspections.
Education
1994 Burns Union High School Burns, Or
High School Diploma General study
Eastern Oregon University Burns, Or
Business Management/ Psychology
Still attending EOU
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