Customer Service High School

Cynthia Miller

Email: ********@**********.***

Address:

City: Soddy Daisy

State: TN

Zip: 37379

Country: USA

Phone: 423-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer service-oriented Administrative Assistant skilled in greeting patients, scheduling appointments and preparing patient charts. Also have spent the past year as an armed security officer for local nuclear plant.

Educational Background:

High School Dipolma from Soddy Daisy High School, Soddy Daisy TN 1/2001 to 4/1987 (Office Administration)

High School Dipolma from AIT/Basic Training, Soddy Daisy TN 1/2001 to 12/2012

Job History / Details:

Professional Summary

Customer service-oriented Administrative Assistant skilled in greeting patients, scheduling appointments and preparing patient charts. Also have spent the past year as an armed security officer for local nuclear plant.

Skill Highlights

Maintains strict confidentiality

Knowledge of HMOs, Medicare and Medi-Cal

OB-GYN, surgery, gastro, ENT, ortho experience

Electronic Medical Record (EMR) software

ICD-9 coding

Internal medicine billing

Medical billing software

Strong planning skills

Patient-focused care

Strong work ethic

Team player with positive attitude

Exercises good judgment

Good written communication

Technical expertise

HIPAA compliance

Quality assessment of coded data

Interpreting instruction

HHM and Medisoft billing systems

CPT and HCPCS coding

Strong sense of site security

Experience physical security and access control.

Professional Experience

September 2011 to December 2012

Pinkerton Government Services Oakridge, TN

Armed Force Security Officer

Security officer for TVA Sequoyah Nuclear Plant, Soddy Daisy, TN for 15 months. Responsible for control access into and out of nuclear plant facility, as well as patrols of exterior and interior grounds. Escort non badged drivers into facility or unsearchable supplies. Gate 56 vehicle search officer of any vehicle enter into PA. Several different post requiring observation of area. Provide safety against radiological sabotage.

July 2009 to February 2011

Academic Gastroenterology Chattanooga, TN

Patient Service Representative

Responsible for IDX and Flowcast registration of incoming patients. Schedule new and recurring appointments for patients. Coding and posting of all inpatient and outpatient daily charges for 4 specialists, and answering 6 phone lines for doctors, nurses, office manager and scheduling.

July 2006 to August 2008

Memorial Wound Healing Center Chattanooga, TN

Receptionists

Registrations of all incoming patients, and scheduling new and recurring patient appointments. Checking eligibility and obtaining referrals, or precertifications for patients. Answering 4 phone line, and filing all office visit dictation.

August 2001 to July 2006

Casandra Cansler MD, Internal Medicine Soddy Daisy, TN

Receptionist

Responsible for check in and check out of all incoming patients. Registration of all incoming patients. Posting and coding of daily office visits. Checking eligibility of coverage for each patient, and obtaining referrals or precerts for procedures, or referrals to other physicians. Collecting all copay, coinsurance, and deductibles due at time of visit. Filing all medical records, and distributing medical records by request. Scheduling all new and follow up appointments. Answering and distributing calls on a 4 line phone.

October 1992 to August 2001

OTHER EMPLOYMENT

Receptionist, Richard Alvarez MD. Orthopedic Specialist, Chatt. TN

Pt. Serv. Rep., University of Pediatrics, Chatt. TN

Hospital Billing Specialist, Mem. North Park CBO, Hixson, TN

Outpt./Admission Scheduler and Outpt./Admission Rep., Sisking Hosp. Chatt. TN

Checkout clerk/Pt. Account Rep., Hixson Pike Medical, Hixson, TN

Admission Rep./Emergency Room Clerk, North Park Hospital, Hixson, TN

Education and Training

1987 Soddy Daisy High School Soddy Daisy, TN

High School Diploma Office Administration

1988 AIT/Basic Training Fort Jackson, SC

Certified Admisitrative Specialist Administrative Specialist

Army Reserves from March 1988 -August 1992

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