Customer Service Manager
Resume:
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" Personal and Contact Information (Contact this user)
First Name Betina
Last Name Foreman
Email Address *********@***.***
Street Address 1 3403 Split Rock Tr.
Street Address 2
City Austin
State Texas
Zip/Postal Code 78739
Closest metropolitan area Texas-Austin
" Education
Highest Degree Attained/Level of Education Completed B.A.
" Desired Job
Desired Job Title Office Manager, Exec. Asst.
Employment Type Full Time
Years Experience
Desired Industry Advertising
Desired Positions/Functions within the industry Administration
Minimum Salary $35,000
Minimum Hourly Rate $20.00
Willing to relocate No
Willing to travel up to 25% of the time
Work Authorization Authorized to work in the United States
" Resume
BETINA FOREMAN
512-***-**** Betina@BetinaForeman.com3403 Split Rock Trail
Austin, TX 78739
EXPERIENCE:
Vintage Builders
Austin, Texas Jan. 2002-CurrentOffice Manager
Managed two condominium properties, and collected rents, maintained tenant rental history files, scheduled maintenance and executed leases.
Provided administrative support for President and Vice President, scheduled subcontractors on custom high end design/build homes, maintained blueprints, client selections, specs and change orders.
Coordinated and completed: PR/ marketing/ sales/ land development research projects.
Performed PR mail-outs and targeted specific demographic areas for business development.
Managed payables, confirmed receipt of client draws & vendors invoices/credits in QuickBooks Pro.
Maintained subcontractor & job insurance, supplies management, creation/management of forms/ spreadsheets, created and distributed checks for vendors, sort & distribute mail.
TRC Staffing Service
Austin, Texas Oct. 2000-June 2001Front Office Manager
Managed all aspects of office: Vendor relations, HR generalist functions, developed and managed marketing projects, created spreadsheets, presentations, forms, scheduling and supplies management.
Provided administrative support for Vice President, coordinated marketing projects, screened and tested applicants, entered work orders from clients.
Tracked and managed incident reports for OSHA, and client records
Our branch was awarded Franchise of the Year and Franchise of the Millennium by producing over
$22 million in revenue during my tenure.
HOMExperts.com
Austin, Texas May 2000-Oct. 2000Regional Manager
Launched startup .com venture for new division of Integrex/Owens Corning.
Built market share, exceeded national sales goals by 40%, increased client base and sales in new B2B and B2C markets, P & L responsibility, managed all monthly & quarterly reports for headquarters office.
Developed relationships with vendors, professional associations, and strategic alliances.
Prepared, planed and participated in regional trade shows (10K+ attendees), resulting in a significant number of client conversions and additional revenue streams.
Worked with IT department to assist with web-site development to achieve optimum consumer results from Owens Corning web site. www.HOMExperts.com
Managed job scheduling and routing, RFIs, RFPs, contracts, proposals, scope of work, purchasing, inventory control, budgeting, forecasting, pricing, billing, and invoicing, collections, and deposits.
Managed HR/Benefits/New Hire Orientation/Training/ID Badge creation/issue, liaison to corporate office.
Generated and executed local marketing strategies and business plan, including public relations, sales, marketing, demographics research, customer service, technician uniform design and vehicle graphics design, coupon and ad design, billboards, radio, and print advertising.
Established all daily operational procedures, documentation, customer service standards and protocols. Created all forms/spreadsheets used in all four HOMExperts.com test markets.
Responsible for OSHA compliance, maintained OSHA 2000 logs and all training records.
Member and active participant: Austin Metro Chamber of Commerce, TXCABA, BBB, Habitat for Humanity, Austin Apartment Association, Texas Realtors Association, Austin Board of Realtors.
DPR Construction, Inc
. Austin, Texas Feb.1998 - April 2000Field Office Manager/Coordinator
Managed field office and provided administrative support for: Project Manager, Architect, & Engineers.
Managed logistics, scheduling, and vendor coordination. Purchased construction materials/services, office supplies, and field equipment. Created P0 s, work orders, invoices, and cost coding.
Controlled inventory and issue of all communications equipment.
Planned numerous corporate events, executive luncheons and parties with 20 to 500+ attendees.
Processed new hire packages & orientation, training records, processed timesheets and was key liaison to corporate Human Resources Department in Redwood City California.
Y2K compliance coordinator for multiple jobsites.
Maintained and then archived all drawings, blueprints, documents, contracts, insurance and files.
Assisted Safety Coordinator with: OSHA 2000 logs, Safety Records, OSHA/IFE/CPR training records, Safety Incentive Projects/Contests. Coordinated Best Practices Training.
Drafted, executed and maintained job contracts, correspondence, files, insurance, change orders, work orders, invoices lien waivers and job-site records.
Took daily job walks and shot weekly progress photographs of multiple job-sites.
Supervised all Job Site Tours and issued PPE to touring Owners and Architects.
Accomplishments: Scribe: Safety Champions Team 1998-2000, Chairman: Christmas Drive 1998-1999, Chairman: Annual Golf Tournament 1999-2000, Chairman: Global Safety Champions Meeting 2000.
Texas Food Research, Inc
. Austin, Texas June 1997- Nov.1997PR & Event Planner and Marketing Administrator
Increased national sales and planned 10th anniversary fundraising event for Satay Restaurant and Texas Food Research.
Special event planning, fundraising, liaison to TV/print/radio media to promote Silent Auction which benefited the Childrens Advocacy Center of Travis County.
B2B and B2C Sales, Customer Service, marketing, retention, order processing and fulfillment.
Applied Materials
Austin, Texas Oct.1995 - Aug.1996Global Registrar
Registered all internal and external technical training students, and provided customer service for Microfabrication Laboratory, Intro. to semiconductor fabrication and maintenance for Centura platforms.
Advised and registered internal and external clients throughout USA, Europe and Pacific Rim.
Worked in conjunction with finance dept. to assure accurate payment and collections. Collected $500,000. in lost revenue from current and previous clients.
Provided administrative support for 12 instructors, several of whom were remotely located.
Guiltless Gourmet, Inc
. Austin, Texas Jan.1991 - Nov.1995Trade Show Manager
/Customer Service
Responsible for coordination and oversight of over 125 National and International trade shows (from 25K to 100K attendees) for an entrepreneurial 32-million dollar snack food company.
Designed and oversaw installation and presentation of promotional displays and merchandising.
Maintained the highest levels of customer satisfaction, and voted most motivated employee 1993.
Planned Client Appreciation Cruise and national trade shows. Booked travel arrangements, booth and POS materials shipping, product merchandising, media coordination, staffing, PR, scheduling, supervised trade show staff, lead generation and follow-up.
Collaborated on creation of and distributed press releases and new product information for B2B and B2C markets, TQM, as well as package copy and point of sale (POS) materials.
Worked with national press & media, distributors, and retailers to achieve higher sales and increase market share. Trained all show staff to represent complete product line (40 skus). Set the standard for International Trade Show performance.
SKILLS:
Over 18 years experience in management, B to B sales, B to C sales, marketing, event planning, public/media relations, project management, strategic alliances, demographics, advertising, customer service, research, and operations. Intermediate knowledge of: Internet, MS Windows: XP, 2000, 98, 95, MS Office Suite, Excel, Word, PowerPoint, QuickBooks Pro, Recruit Max, Lotus Notes, AS4OO, Adobe Acrobat, Prove It!, RefractiveWare, Prolog, Netscape Navigator, Explorer, and various custom software packages.
EDUCATION:
CPR, Injury Free Environment, First Aid, OSHA Certified (Residential & Comm.) 1998-2003
Quickbooks Pro for Construction 2000
Managing Projects-Skill-path Seminar & Work with Excel Seminar 1996
Microfabrication Laboratory & Introduction to Semiconductor Fabrication 1995
Effective Communication for Women in Business (Seminar) 1993
University of Houston, Houston Community College
(Fine Arts, Business) 1985-1988
Art Institute of Houston
1983-1984
Betina Foreman
**@*************.*** 512-***-****
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