Sales Customer Service

Syed Hassan

Email: *********@********.***

Address: *** ********** **

City: San Ramon

State: CA

Zip: 94582

Country: USA

Phone: 925-***-****

Skill Level: Experienced

Salary Range: $50,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Syed Hassan

128 Waterstone Place, San Ramon CA 94582 * Tel: 925-***-***** Email: *********@****.***

SUMMARY OF QUALIFICATIONS

* Successful performance in business development, online marketing, and sales

* Strong background and clear understanding of complex sales strategies

* Consistently developed proven results through consultative expertise and the ability to develop a strong pipeline.

* Extensive and resourceful in cold calling and network development

* Exceptional skills with respect to electronic communications & commerce (Internet, email, online media and more).

* Highly experienced in computer peripherals sales, retail sales, telesales

* Ability to prioritize, multi-task, make decisions under time constraints and result focused

* Strong organizational and time management skills

* Highly capable of working in a dynamic work environment

* Advanced Excel, PowerPoint and MS office skills

EXPERIENCES & ACCOMPLISHMENTS

Business/Personal Banker

Bank Of America, San Ramon, CA * March 2012 - November 2012

* Selling financial products (e.g. Credit Cards, CD's IRA's, Loans)

* Opening deposit accounts and taking loan applications

* Responding to customer inquiries and concerns and creating positive solutions.

* Recognizing and referring cross-sell opportunities

* Performing daily/weekly sales reporting

* Interviewed and processed consumer loan/credit line requests for customers, and obtaining referrals from loan customers

* Quoted rates, terms and programs for loan customer requests.

Online Marketing/ Business Development Analyst

Data Media Experts Inc, El Cerrito, CA * June 2009 - March 2012

* Responsible for growing online marketing approach and capitalizing on ROI through improved web existence.

* Assisted in each phase of online marketing to make leads from website traffic and improved sales 150%

* Wrote and handled optimized related content.

* Developed internet marketing plans that included use of pay-per-click advertising(Adwords and Bing Adcenter), search engine optimization and email campaigns

* Assisted in writing, reviewing, and optimizing PPC ad copy

* Managed web analytics for identifying opportunities to increase website efficiencies.

* Responsible for developing and expanding new accounts.

* Interacted with multiple other departments within company.

* Responsible for maintaining industry knowledge pertaining to sales accounts

Senior Account Executive

ESP Solutions, Berkeley, CA* July 2005 - June 2009

* Work with Hardware and Storage Vendors i.e. ADIC, Overland Storage, IBM, Microsoft & HP (Compaq) to learn new technologies

* Developed and maintained relationship with vendors(Synnex, Tech Data, Accutech, Dexxon, Sony)

* Highly experienced in Sales with OEM(Original Equipment Manufacturer) and VAR(Value Added Resellers)

* Focused solution and business development sales-Great working knowledge of latest industry technology

* Responsible for multiple projects and task while still attaining sales quota

* Responsible for building strong customer relationships with C level executives

* Responsible for sales productivity goals and/or quotas on a regular basis.

* Responsible for uncovering opportunities, closing out new business, pricing.

* Selling value add services including Integration, Network Support, Manage Services, Design and Implementation.

* Interacted with multiple other departments within company such as customer service, credit departments

* Responsible for maintaining sales accounts and processing sales orders efficiently

* Consistently hit quota month in month out and offered a promotion

* Develop and maintain vendor or customer relationships.

Multi-national clients: Maxim Integrated, Veritas Software, Yahoo, Chevron, Shaklee Corporation, Intel & Google.

Management Trainee

Hertz Car Rental, San Ramon, CA* August 2003-August2005

* Responsible for supporting location sales and achieving of margin goals.

* Responsible for ensuring a positive customer experience by effective management of rental process to include qualifying the renter and completing contracts.

* Responsible for achieving individual sales goals and customer service goals.

* Responsible for growing sales by expansion of marketing efforts to referral sources (body shops, car dealerships, etc.)

* Responsible for maximizing margin by up selling customers to higher-priced services and ancillary products

* Responsible for protecting company assets through enforcement of company policies

* Responsible for providing support for the branch's business plan by assisting the location manager with billing issues and processing payments.

* Responsible for upholding company standards by ensuring car has no visible external dirt, inside is vacuumed and no trash from previous occupants, seats are clean of debris and stains, and fuel tank is full.

* Responsible for cleaning and servicing site facilities to ensure professional appearance and positive customer service.

EDUCATION

California State University Hayward, California* Bachelor of Arts, Business Administration, emphasis in Communications

CERTIFICATION, TRAININGS & AFFILIATIONS

SRVIC Professional Network* SEO SEM Social Media* Google Adwords PPC *

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