Human Resources Customer Service
Resume:
Chris Wheaton
Email: *********@********.***
Address: ***** ****** ****** **
City: Galena
State: OH
Zip: 43021
Country: USA
Phone: 614-***-****
Skill Level: Management
Salary Range: $48,000
Primary Skills/Experience:
Communication Computer Programs Associate Relations Issues Staffing Managment
Educational Background:
High School, general
Dublin High School, 01/1987 - 06/1990
Dublin, OHIO
Job History / Details:
CHRIS WHEATON
10092 Galena Pointe Drive
Galena, Ohio 43021
*********@********.***
HUMAN RESOURCES GENERALIST
Broad-based generalist experience managing HR functions for 3,000+ associates-Experienced in talent acquisition, onboarding, performance management, training, employee / labor relations, compensation, benefits support, compliance, safety, and policy and procedure development and administration.
Manage with an approachable, communicative style, encouraging collaboration across teams-Significant experience leading, coaching, and counseling associates; serving as an internal business partner to management; and assessing program effectiveness to implement enhancements to improve business results.
Core skills include:
* Recruitment, Selection, & Onboarding
* New-Hire Orientations & Training
* Policy & Procedure Design
* Payroll & Compensation
* Employee Relations & Culture Shaping
* Document Control & Compliance
* Safety Program Administration
* Management Counsel
Professional Experience
ADECCO EMPLOYMENT AGENCY, Columbus, Ohio * 2003-2005 & 2006-present
Promoted throughout tenure to serve as a key resource on the Honda of America account, not only liaising with 3,000+ associates placed by Adecco, but also working with Honda management to open lines of communication, meet talent acquisition needs, mitigate issues, and ensure optimal effectiveness.
Client Program Supervisor * 2009-present
Staffing Consultant * 2006-2008
On-Site Manager * 2003-2005
Manage human resources generalist concerns for 3,000+ associates assigned to support key Honda of America client. Serve as the on-site resource to all team members, monitor performance and attendance, and administer employee evaluations. Investigate compliance issues or grievances, working in collaboration with Honda of America leadership to identify root causes and implement corrective actions.
* Serve as the main human resources contact for all associates placed at the Honda of America manufacturing plant, handling a broad array of generalist concerns to maximize employee engagement.
* Conduct new-hire orientations to facilitate efficient and effective onboarding of associates.
* Took the safety lead role and perform safety-related training and SOP enhancements.
* Manage personnel, medical / benefits, and workers compensation administration.
* Coordinate background checks and pre-employment screenings for all associates.
* Play a key role in recruitment, selection, and talent acquisition processes involving contacting potential applicants, reviewing job descriptions, pre-screening candidates, and coordinating interviews.
* Initiate and coordinate off-site recruiting events and attend job fairs to secure talent.
* Review new-hire paperwork for accuracy and completeness and set up Honda testing.
* Assist in developing a recruiting plan to achieve critical associate placement metrics.
* Foster in-community relationships to fuel recruitment of qualified personnel.
* Developed a first-time procedures manual for managing the Honda of America account, providing transparency of processes, policies, and protocols in effectively overseeing 3,000+ associates.
* Facilitate employee coaching and counseling, provide feedback and guidance on best-fit placements, and address any issues that arise with assignments, compensation, and benefits.
* Work with up to 20 new associates each day to onboard into the Honda culture.
Client Program Manager * 2008-2009
Worked within a corporate setting in collaboration with the Honda of America human resources team, reviewing program effectiveness, identifying enhancements, and providing support to on-site staff with any HR concerns. Attended weekly management meetings to review key performance indicators, analyze outcomes, and implement changes to improve associate engagement, productivity, and results.
* Assisted in decision making and strategic planning associated with staffing, compensation structures, performance management, and employee engagement.
QUIZNOS, Columbus, Ohio * 2005-2006
General Manager
Completed Quiznos University-equivalent to an associate's degree-an intensive business training program critical to serving in a GM capacity for a new franchise. Leveraged operations and human resources experience to build a strong team, facilitate onboarding and training, manage performance, and implement effective operating and cost controls. Produced detailed performance reports for owner and corporate.
* Recruited and trained 10+ team members, developed schedules, managed personnel and compensation administration, and cultivated a high-performance work culture and environment.
* Deployed local area marketing initiatives to introduce to the community and promote the business.
DECISION ONE, Grove City, Ohio * 2000-2003
Department Lead * 2002-2003
Customer Service Manager * 2000-2002
Led 10+-person customer service team in providing dedicated service to key accounts-Dell, Palm, and G.E. Zurich-and fielding customer inquiries on technical troubleshooting, equipment repairs, and shipping. Monitored associate performance against scorecard metrics, facilitated coaching and training, and drove achievement of program requirements.
* Held operations management role with strong team leadership, employee relations, and performance management components, gaining foundational experience in select HR functions.
* Led associates in meeting shipping and production goals in a time-sensitive setting.
* Handled customer and corporate headquarter escalations in a professional manner.
* Controlled inventory levels, allocated budget diligently, and completed cycle counts to ensure accuracy and SOP compliance in all operations and logistics processes.
Education
Undergraduate Coursework
MARSHALL UNIVERSITY * UNIVERSITY OF RIO GRANDE
Home Inspector Certifications
HONDROS COLLEGE
Contact this candidate