Administrative Assistant Customer Service

Nancy Ortega

Email: ********@*****-********.***

Address:

City: Buckeye

State: AZ

Zip: 85326

Country: USA

Phone: 770-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Administrative Assistant experienced at registering patients, scheduling appointments and recording and filing patient medical records. Enters orders and information quickly and accurately.

Educational Background:

High School Dipolma from Saddleback High, Santa Ana CA 1/2001 to 6/1995 (Spanish)

Job History / Details:

Professional Summary

Administrative Assistant experienced at registering patients, scheduling appointments and recording and filing patient medical records. Enters orders and information quickly and accurately.

Skill Highlights

Electronic Medical Record (EMR) software

Maintains strict confidentiality

Patient-focused care

Bilingual

Knowledge of HMOs, Medicare and Medi-Cal

Strong work ethic

Team player with positive attitude

Professional Experience

April 2010 to September 2011

Dr. Howard Norman MD Good Year, AZ

Customer Service Operator

Scheduled patient appointments.Prepared prescription refill requests on behalf of the physician.Provided administrative support for three physicians.Resolved and clarified issues with patient medications and collaborated with local pharmacies.

September 2009 to September 2010

Resurgens Orthopaedics Covington, GA

Front Desk

Directed patient flow during practice hours, minimizing patient wait time.Prepared prescription refill requests on behalf of the physician.Scheduled patient appointments.Completed registration quickly and cordially for all new patients.Monitored shared email in-boxes and ensured inquiries were addressed.Provided administrative support for three physicians.

January 2008 to January 2009

Rockdale Family Practice Conyers, GA

Administrative

Directed patient flow during practice hours, minimizing patient wait time.Wrote clear and detailed clinical phone messages for physicians.Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered.Scheduled patient appointments.Accurately entered procedure codes, diagnosis codes and patient information into billing software.

Education and Training

Saddleback High Santa Ana, California

High School Diploma

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