Customer Service High School

Michael Kaesberg

Email: ********@************.***

Address:

City: Atlanta

State: GA

Zip: 30339

Country: USA

Phone: 404-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Objective: To work for a good company which provides good benefits and allows for promotions within.

Educational Background:

High School Dipolma from St. David High School, St David IL 1/2001 to 5/1978 (General)

Job History / Details:

Summary

Objective: To work for a good company which provides good benefits and allows for promotions within.

Highlights

Customer Service

Passenger Complaint Specialist

Type 60 WPM

Familiar with micro soft word applications.

Accomplishments

Have been in the Airline industry with several recognition letters for good customer service as well as recognition from the company for doing a good job.

Experience

July 2008 to October 2012

Pinnacle Airlines Memphis, Tn

Flight Attendant

Greeted passengers, verified tickets, recorded destinations and directed passengers to assigned seats.

Also ensured safety compliance of stowed luggage, seat backs and tray tables, and monitored seat belt usage with pages made and keeping passengers informed of any circumstances involving their flights.

May 2003 to June 2008

Delta Airlines Atlanta, GA

Ticketing Agent/ Gate Agent

Ticketing / Issues- Reissued tickets. Also worked Gates where I verified ticket information and also made sure passenger carry-on luggage was in compliance as well as security on and off the aircraft was not compromised. Dispatched the flight and removed boarding appliances after issuing Flight Crew paperwork.

April 1998 to April 2003

Delta Airlines Atlanta, GA

Passenger Service Agent

In 1998 I was promoted to Passenger Service Agent where I assisted Team Lead with assigning agents, shift report as well as handled passenger complaints.

December 1994 to March 1998

Delta Airlines Atlanta, GA

Baggage Service Agent

Took customer complaints and set up for baggage delivery. Also worked closely with supervision on the midnight shift where I made the Shift Report and was able to make out work schedule based on need.

January 1990 to November 1994

Delta Airlines Atlanta, GA

Air Cargo Representative

Worked breaking down International Cargo shipments. Also was Agent In Charge where I labeled the cargo and verified the shipments on U.S. Customs verification form. Operated a Fork Lift.

January 1984 to December 1989

Delta Airlines Los Angeles, CA

Ramp Customer Service Agent

Loaded/ unloading Aircraft. Operated Ramp equipment and tallied the loading information on load sheet for Ramp Lead.

June 1983 to December 1983

Delta Airlines Albuquerque, NM

Ramp and Cargo Agent

Loaded Aircraft as well as assisted in Air Cargo where I accepted shipments and ensured proper labeling and packaging for going on board the aircraft.

September 1982 to May 1983

Fast Gas Albuquerque, NM

Clerk/ Cashier

Acted as Cashier/ Attendant. Kept log for sales inventory as well as ordered store supplies and foods.

February 1979 to August 1982

USAF Lackland AFB, TX

Law Enforcement Officer

Base patrol as well as entry/exit officer at the gates. Dispatched on any police related matters including alarms, traffic accidents, and domestic issues.

Education

1978 St. David High School St. David, Arizona

Diploma General

Contact this candidate