Customer Service Manager

Confidential User

Email: ********@**********.***

Address:

City: Newport News

State: VA

Zip: 23603

Country: USA

Phone: 757-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

With over 12 years in management and leadership experience, I am looking to make a career change with long term success my primary goal.

Educational Background:

High School Dipolma from United States Navy Electrical Field A School, Orlando FL 1/2001 to 6/1999 (Electrical Engineering)

High School Dipolma from Hampton Roads Academy, Orlando FL 1/2001 to 12/2012

Job History / Details:

Highlights

Strong selling skills

Self motivated

Excellent customer service skills

Understands restaurant bar operations and needs

Professional with knowlege of local restaurants and restaurant owners

Perfect driving record

Experienced leader with a military background

Experience

August 2005 to Current

Cheeseburger in Paradise Newport News, Virginia

General Manager

Currently in charge of all aspects of restaurant operations to include all bar operations and purchasing. Knowledgeable in beer sales,inventory, operations, and repairs.Leads a staff of over 60 people to ensure customer service standards are exceeded through product knowledge and training. Responsible for P&L, budgeting, marketing and responsible vending (including M. Price) as well as adhering to Virginia ABC law.

September 2003 to August 2005

Sunterra Resorts Williamsburg, Virginia

General Manager

General Manager of the Powhatan Grill on the Historic Powhatan Resort. Responsible for all aspects of the operation of the restaurant for breakfast, lunch, and dinner. Worked with food and beverage vendors to turn the restaurant into a profitable amenity for the guests of the resort which had 1400 units.

January 2001 to August 2003

Williamsburg Marriott Williamsburg, Virginia

Food and Beverage Manager

Supervised a busy sports bar, a fine dining restaurant, room service, and a cafe while maintaining guest satisfaction and working with vendors to supply all food and beverage needs.

August 1993 to March 1999

United States Navy

Work Center Supervisor

Served as Work Center Supervisor of the electrical trouble call shop on board the USS Nimitz (CVN-68) and received a letter of commendation and a Navy and Marine Corp Achievement Medal for duties performed.

Education

1994 United States Navy Electrical Field A School Orlando, Florida

Electrical Engineering

1989 Hampton Roads Academy Newport News, Virginia

High School Diploma College Preparatory

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