Customer Service High School

TONYA KENNERSON

Email: ********@*************.***

Address:

City: LAFAYETTE

State: LA

Zip: 70501

Country: USA

Phone: 337-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly experienced Customer Service professional. Able to handle a high volume of customer calls in a fast-paced environment, with minimum supervision, while maintaining emphasis on the highest quality of consumer service. Excellent listening skills, oral and written communications. Comfortable in interacting with all levels of the organization and public. Excellent problem solving and negotiating skills. Able to make decisions independently and quickly with minimal escalations.

Educational Background:

High School Dipolma from Louisiana Technical College, Opelousas LA 1/2001 to 8/1999 (Applications of Business Computers)

High School Dipolma from Remington College, Opelousas LA 1/2001 to 12/2012

Job History / Details:

Summary

Highly experienced Customer Service professional. Able to handle a high volume of customer calls in a fast-paced environment, with minimum supervision, while maintaining emphasis on the highest quality of consumer service. Excellent listening skills, oral and written communications. Comfortable in interacting with all levels of the organization and public. Excellent problem solving and negotiating skills. Able to make decisions independently and quickly with minimal escalations.

Experience

September 2011 to 12/5/2012 12:00:00 AM

SIGNAL COMMUNICATIONS LAFAYETTE, LA

DISPATCHER

Uses a computer-aided dispatch system, receive emergency calls from the public requesting roadside assistance.Determine the nature and location of the emergency; determine priorities, and dispatch technicians or other emergency units as necessary and in accordance with established procedures. Enter, update and retrieve information from a variety of computer systems. Receive requests for information regarding vehicle registration, driving records and warrants, and provides pertinent data. Monitor several complex public safety radio frequencies. Operate a variety of communications equipment, including radio consoles, telephones and computer systems.

July 2011 to 12/5/2012 12:00:00 AM

Cajundome Lafayette, LA

Porter

Maintained the up keep of the building. Assisted in all functions whether it was the fair, concerts, school functions, all activites that was held within the dome or the convention center.

November 2004 to September 2009

AT&T Lafayette, LA

Customer Service Rep

Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts. May be required to achieve a sale quota. Has broad working knowledge of AT&T practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the Host Call Center. May assist management with scheduling and tracking of the workforce and vacation schedules in accordance with set Company guidelines and requirements. May assist in training new employees. Performs other duties as assigned by management.

Education

1999 Louisiana Technical College Opelousas, La

Associate of Arts Applications of Business Computers

2003 Remington College Lafayette, LA

Diploma Medical Assistant

Assisting during physical examinations

Maintaining treatment rooms

Sterilizing instruments

Performing ECG's

Obtaining vital signs

Performing phlebotomy

Lab procedures.

Scheduling appointments and greeting visitors

Composing/Transcribing dictated letters

Completion and submission of insurance forms

Sorting/Handling mail

Patient's charts typed up

Medical Records filing/updating/record-keeping

Accounts Receivable/Payable

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