administrative secretary
Resume:
Cristina's InformationLocation: los angelesTitle: administrative secretaryExperience: 3-6 yearsWilling to Relocate: NoWilling to Travel: No TravelCareer Level: StudentWork Status: U.S. CitizenMember Since: 2012-05-09 Helpful Links
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CRISTINA ANDREA CAMPOS
3420 S BRONSON AVE
LOS ANGELES, CA 90018
(310) 962- 3358
*********@*****.***
Administrative support, professional experience working in fast paced environments demanding strong organizational, technical, and interpersonal skills. Confident and poised in interactions with individuals at all levels. I also speak, read, write, and translate Spanish fluently.
v Dedicated and self-motivated individual offering a solid 5-year background in sales, quality customer services, and inventory management, with extensive experience in the retail industry.
v Excellent communication, organization and multi-tasking skills. Work well both independently and in teams.
v Proficient in Windows 98/XP, Microsoft Office Suite (Word, Excel, Access), Adobe Photoshop, and the internet. Applied experience in database
Management and Website development
v A contributing member of the team. Consistently awarded additional responsibilities, with a proven record of achievement in meeting
EMPLOYMENT HISTORY
STATE FARM (1/2012-4/2012)
Accomplishments:
*service customers
*beginning of day activities
*quoting and pivoting
*cold-calls
*processing payments
*in process of getting licensed for p&c
ADMINISTRATIVE SECRETARY
MTM LOS ANGELES, CA SEPTEMBER 2009 - PRESENTAccomplishments:
v Researched and set up a voice mail answering system. Result: Saves time for both the receptionist and the customers.
v Process incoming orders, both via telephone and website.
v Ensuring packages are delivered on time
v Responsibilities include, but not limited: answering multiple phone lines, transferring calls to proper departments, responding to customer inquiries via e-mail and telephone, processing repairs
v Investigated and resolved billing and shipping problems
v WordPerfect 5.1, Microsoft Office Suite, QuickBooks, PowerPoint,
USC CREDIT UNION
LOS ANGELES, CA JANUARY 2007 – SEPTEMBER 2009
v Working with and handling money
v Opening and closing accounts, and processing transactions
v Online banking and phone inquiries
SALES REPRESENTATIVE/MANAGER
FOOTLOCKER LOS ANGELES, CA November 2004 – December 2006
v Directed sales, marketing and administrative operations for FOOTLOCKER
v Managed general office administration and e-commerce business strategies. Oversaw development and maintenance of the store and customer service.
v Supervised shipping and receiving of all inventory. Designed and supported an inventory database system that strengthened inventory control and replaced a previous antiquated, manual system.
v Created a customer contact system that substantially improved customer relations and increased sales through special promotions programs.
Customer Service/Supervisor
Victoria Secret LOS ANGELES, CA June 2003 – October 2004
v Managed 20 employees, secured the business was running smoothly, made sure that any sale items were put on display, secured that all displays were up and running directed customer inquiries to the appropriate locations in store.
v Problem solver
v Worked register stand and provided assistance in sales and customer service
v Completed customer orders, operated cash registered
v Trained and supervised part-time staff and interns
REFERNCES:
MICHAEL W
MTM VP OF MARKETING
RUBEN GARCIA
USC CREDIT UNION
PIlLAR VARELA
MTM MANAGER
HILLARI VASQUES
FOOTLOCKER
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