Administrative Assistant Customer Service

Rupinder Kaur Majhail

Email: ********@**********.***

Address:

City: Sacramento

State: CA

Zip: 95834

Country: USA

Phone: 916-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Qualification Summary: Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.

Educational Background:

High School Dipolma from Institute of Technology, Citrus Heights CA 1/2001 to 4/2005 (Human Resources Administration)

High School Dipolma from De-Anza Community College, Citrus Heights CA 1/2001 to 12/2012

Job History / Details:

Career Overview

Qualification Summary:

Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.

Skill Highlights

Microsoft Office (Word, Excel, Outlook, and PowerPoint).

Web-based programs (Constant Contact, Survey Monkey, and Microsoft SharePoint).

QuickBooks

ACT! Database

Microsoft Office skills

Meeting minutes

Administrative operations

Filing and data archiving

Travel administration

Report development

Accounts Payable and Receivable

Core Accomplishments

Operations

Collaborated with administrative and research departments to ensure smooth work flow and efficient organization operations.

Calendaring and Scheduling

Made travel arrangements, coordinated off-site training for staff, and scheduled meetings and teleconferences.

Computer Proficiency

Created PowerPoint presentations that were successfully used for business development.

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

File Management

Prepared monthly reports for records, closed terminated records, completed final audit of charts and insured that all documentation has been received and filed.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Professional Experience

July 2009 to September 2011

Public Health Institute - CCR Sacramento, CA

Technical Assistance Specialist I

Performed accounts receivable including invoicing, cash application, researching discrepancies, issuing credit memos, reconciliations and responding to customer requests for documentation.

Prepared monthly reports regarding CNExT licensing revenues.

Maintained and handled distribution of meeting agendas, minutes, and the annual scheduling of teleconferences.

Created databases and spreadsheets to improve inventory management and reporting accuracy.

Completed and mailed bills, contracts, policies, invoices and checks

August 2008 to June 2009

Public Health Institute - CCR Sacramento, CA

Administrative Assistant III

Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.

Collected and reviewed employee time sheets for completeness and errors prior to submitting to the HR for processing.

Maintained and prioritized daily tasks and projects including: call logs, appointments, travel, expense reports and general errands.

Successfully established effective systems for record retention by creating database for daily correspondence tracking.

Improved communication efficiency as primary liaison between departments, clients and vendors.

February 2006 to October 2007

Judicial Council of California Sacramento, CA

Receptionist II

Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.

Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations.

Matched purchase orders with invoices and recorded the necessary information.

Completed and mailed bills, contracts, policies, invoices and checks.

Prepared travel expense claims for staff and operated a variety of office equipment as well as keeping a complete record of their routine maintenance.

Education

2005 Institute of Technology Mather Field, CA

Diploma Human Resources Administration

Federal and State Labor law in hiring/firing, Interviewing and Recruiting, EEO/AA, FMLA, FLSA, Benefits and Compensation, Workers' Compensation, OSHA, Safety and Security.

2002 De-Anza Community College Cupertino, CA

Associates of Arts Liberal Arts

Completed various courses in comprehensive writing and communications.

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