Customer Service Sales

Gary Walker

Email: *********@********.***

Address: *** ******** **

City: Whitman

State: MA

Zip: 02382

Country: USA

Phone: 617-***-****

Skill Level: Experienced

Salary Range: $50,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

GARY J. WALKER

113 Franklin Street aa Whitman, MA 02382 aa *********@********.***

Home: 781-***-**** aa Cell: 617-***-****

Talented Customer Service / Operations Manager with over 15 years of experience in achieving results and building client trust and confidence to maintain relationships, increase business and produce profitable results for the company is open to explore new opportunities in a new career field.

SUMMARY OF QUALIFICATIONS

aa Resourceful and creative to identify prospect / client needs and deliver results in a timely manner

aa Exceptional organizational and time management skills to forecast sales plans and work efficiently

aa Proven ability to work independently and in a team environment towards the goal of customer satisfaction and building long term relationships that last a lifetime

aa Accomplished at working under pressure and meeting deadlines in a very busy environment

aa Self-reliant with the ability to grasp new ideas, concepts and procedures quickly

aa Adaptable to learning new skills and methods of working according to company policies

aa Communicate with decision makers including CEOaaas, CFOaaas, Presidents, and Operations Managers of businesses to probe and uncover needs, present products and benefits and close sales

aa Well versed in business operations duties to manage customer service or operations department

aa Proven track record of professionalism, business development, management and sales with exceptional image cognizance and brand building recognition ability to increase sales

aa Accomplished to manage and motivate a team, work independently and in a team environment with the goal of customer satisfaction building long term business relationships as a core profit center

aa Ability to adapt to difficult situations, solution oriented problem solver and negotiator

aa Sales closer assessing customer wants and needs, discussing issues and challenges in their business, determining real decision maker opportunities that make a difference in business growth capability

aa Focused and driven to achieve success in increasing sales revenue and profitability, addressing operations, systems, controls, and procedures and increasing sales team productivity

PROFESSIONAL EXPERIENCE

CITIZENS BANK, Braintree, MA 02184 February 2011 to Present

aa Ranked #3 in the region for Sales. 168% in blended sales; 250% to goal in Business Banking;153% in new money; 154% to goal in lending; 114% to goal in Personal Checking

aa Certified Branch Business Banker

aa Establish customer relationships, conduct telephone prospecting, outbound calls, follow-up and face-to face meetings.

aa Demonstrate a deep understanding of products and present benefits by cross-selling to existing and new customers.

aa Exercise strong decision making abilities and problem solving skills.

aa NMLS ID#749897; Notary Public

aa Display leadership qualities in sales and service. Continue to be a resource to peers in helping them improve their skills.

EMBROIDME OF KINGSTON, Kingston, MA March 2005 to June 2010

OWNER: OPERATIONS / CUSTOMER SERVICE / SALES

http://www.embroidme-kingston.com Market Embroidery, Screen Printing and Promotional Products to Schools and Businesses in a store front doing all production on-site

aa Oversee all direct sales and marketing efforts of this small, privately owned franchise

providing embroidery needs and promotional services to owners/developers, general contractors, and

other business professionals as well as general public

aa Establish and formulate relationships with vendors to negotiate the best possible pricing

aa Market businesses via telephone, personal meetings and Internet to market products and services

aa Manage P&L, bookkeeping, accounting, personnel, trade shows, customer service

aa Create and implement marketing, sales, and customer service campaigns

aa In 5 years increased sales 10% to 15% per year

aa Established sales objective by forecasting and developing sales quotas for unchartered territories to establish a customer base

MASON & MASON INSURANCE AGENCY, Whitman, MA May 2002 to January 2005

INDEPENDENT PERSONAL INSURANCE AGENT

http://www.masonandmasoninsurance.com Insurance Company in business for over 50 years representing various companies for Auto and Home Insurance policies for businesses and individuals.

Sold & Serviced Auto & Home Insurance representing various insurance companies

aa Reviewed and conserved current client insurance plans ensuring they had proper coverages and evaluated and recommended any needed changes

aa Marketed for new business by reviewing and evaluating inconsistencies in prospects current policies and if needed, advised on proper coverages to carry to minimize any and all risks

aa Licensed for Property & Casualty Insurance, Life and Health Insurance: business and individual

BOSTON MUTUAL LIFE INSURANCE COMPANY, Canton, MA June 1995 to November 2001

http://www.bostonmutual.com Founded in 1891, Boston Mutual Life Insurance Company has a proud history of solid financial performance offering individual, group and worksite marketing insurance.

SUPERVISOR, LICENSING & BROKERAGE SERVICES

aa Managed the Licensing and Commission Units; Improved Internal & External Customer Satisfaction

aa Hired and evaluated employees, prepared monthly accruals, provided monthly analysis for management

aa Worked with various TPAaaas to resolve commission issues and concerns

aa Developed systems to extract and compile data for bonus payments; Initiated and implemented collection policies and procedures and Instructor for Customer Service University

SOUTH SHORE MENTAL HEALTH CENTER, INC., Quincy, MA

Purchasing and Facilities Coordinator

WEYMOUTH SAVINGS BANK, Weymouth, MA Assistant Branch Manager

METROPOLITAN LIFE INSURANCE COMPANY, Nashua, NH Sales Agent

Sold and serviced life insurance and investment products (NASD series 6 license)

EDUCATION AND TRAINING

BACHELORS OF SCIENCE -BUSINESS ADMINISTRATION CUM LAUDE

EASTERN NAZARENE COLLEGE Quincy, MA

ASSOCIATES of SCIENCE - BUSINESS

HESSER COLLEGE Nashua, NH

COMPUTER SKILLS: Microsoft Operating Systems; Various Software Programs, POS Systems

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