Manager Customer Service

Location:

Mt Pleasant, TX

Posted:

December 03, 2012

Contact this candidate

Resume:

Karl Craig

Email: *********@********.***

Address: *** ******* ****

City: Mount Pleasant

State: TX

Zip: 75455

Country: USA

Phone: 903-***-****

Skill Level: Management

Salary Range: $95,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

KARL W. CRAIG, R.T.(R)

170 Nevills Road, Mount Pleasant, Texas 75455

Phone: 903-***-**** * Cell: 903-***-**** * E-mail: ******@**********.***

QUALIFICATION HIGHLIGHTS

Radiology Director with over 30 years of experience in the field of Diagnostic Imaging

Proven clinical administrative leadership in Radiological Services *

Cardiovascular Services * Personnel Management * Joint Commission Preparedness

Radiation Safety * Clinical Excellence * Quality Excellence * Education Excellence

Policy/Procedure Development & Implementation * Results Oriented

Leadership Core Competencies * Change Management * Fiscal Accountability

Leader * Mentor * Coach * Teacher

LEADERSHIP PROFILE

Over 30 years of Diagnostic Imaging experience.

Experienced with the Studer Model.

Results and outcomes driven professional.

Successfully passed all licensure and specialty certification examinations in one-sitting.

Passion for excellence in: Quality Improvement, Staff Empowerment, and Customer Service.

Well-organized Director that utilizes excellent skills, knowledge and ability to gain the respect and confidence of Administration, patients, physicians, peers, and staff.

Responsive, mature, reliable, and industrious.

Excellent interpersonal communication skills.

Strong work ethic and peer relationships.

Readily adapts to new situations and contributes to productivity and profitability quickly.

PROFESSIONAL EXPERIENCE

Implementation Consultant

Community Health Systems December 2011 - August 2012

This position is a 100% travel contract position with Community Health Systems. Currently working toward implementing McKesson information systems into a 3 hospital regional health system with over 800 combined beds. Responsible for assessing current state workflow, potential gaps in future processes, assisting with local build and training of local implementation team.

Interim Director of Imaging

Gunnison Valley Hospital, Gunnison, CO June 2011 - July 2011

A not-for-profit county hospital. Full-service acute care critical access hospital with 24 licensed beds and Level-IV Trauma Center; Total service area in excess of 20,000 people; Responsible for all administrative, quality, and clinical aspects of Inpatient, Emergency and Outpatient imaging services; Supervision of staff of 12 Technologists and Support personnel; Additional daily responsibilities include patient, employee, and physician rounding and performing imaging studies.

Director of Imaging Services

Titus Regional Medical Center, Mount Pleasant, TX, October 2005 - July 2010

A not-for-profit county hospital. Full-service acute care community hospital with 165 licensed beds and Lead Level-III Trauma Center; Total service area in excess of 100,000 people; Responsible for all administrative, quality, and clinical aspects of Inpatient, Emergency and Outpatient imaging services; Oversight and planning of annual operating and capital budgets; Facility liaison to Radiologist group; Supervision of staff of 44 Technologists, Nurses and Support personnel; Instrumental in upgrading all major imaging equipment; Additional daily responsibilities include patient, employee, and physician rounding.

Key Accomplishments:

Implemented McKesson Radiology Information Systems (RIS) and McKesson Horizon Picture Archiving and Communication Systems (PACS).

Facilitated the implementation of therapeutic and invasive pulmonology services as a department offering.

Participated in and chaired multiple committees including: Cardiology; Inpatient, Outpatient and Emergency patient loyalty teams; Environment of Care Committee; Radiation Safety Committee; Emergency and Trauma Committee; and Quality/Utilization Committee resulting in positive changes for the organization..

Included the use of the SBAR Communication form in Cardiac Catheterization and Pulmonology procedures.

Implemented changes to processes and workflow to insure a Joint Commission preparation and survey process with no recommendations.

Participated in contracting and selection of replacement Radiologist group.

Worked collaboratively with Northeast Texas Community College to start an accredited Radiology training program.

Improved recruitment and retention by replacing all contract agency personnel with full-time and PRN employees within 2 months.

Reduced cost of MRI procedures from over $500 per study to $197 per study. This was accomplished by eliminating a fee-per-scan agreement.

Incorporated physician owned pediatric imaging into the operation of the main imaging department.

Established patient transfer communication form in daily patient transportation procedures. Introduced consistent monthly staff meetings which resulted in the increased employee engagement, awareness, and satisfaction.

Led employee recognition and loyalty teams for the entire facility. Instrumental in planning special events and annual celebrations.

Navarro Regional Hospital, Corsicana, TX Jan. 1993 - Oct. 2005

Operated and managed by the for-profit Triad Hospital System.

Diagnostic Services Director, (Jan. 1993-Oct. 2005)

Full service acute care hospital comprised of approximately 162licensed beds; Responsible for all administrative and clinical aspects of Imaging Services, Cardiology and Biomed; Reported to the CEO and CNO, and was responsible for up to 21 FTE's (Technologists, Technicians and Support Staff); Additional responsibilities of employee, patient, and physician rounding.

Key Accomplishments:

Implemented Radiology Information Systems (RIS).

Elimination of contract agency personnel within 3 months due to improved recruitment and retention practices.

Brought staffing and expenses to budgeted expectations within six months.

Reduced number of outstanding employee evaluations to zero within one month.

Successfully evaluated equipment and instituted and ongoing procedure for maintaining and forecasting equipment replacement.

Served as chair of Radiology Directors` group for the Columbia North Texas division and as chair for opportunity teams for the same division.

Served on the Radiology User Review Group for the Columbia Meditech computer systems.

Served on the Healthtrust Purchasing Group Radiology Board for five years.

Served as one of five Radiology DOCs for the Triad Healthcare system. The DOCs (Department Operations Consultants) were each responsible for providing consulting services to their assigned Triad facilities..

Transitioned through three ownership changes of the facility during tenure.

Successfully participated in four Joint Commission surveys with only one recommendation out of four surveys.

Brownwood Regional Medical Center, Brownwood, TX Sept. 1977 - Dec. 1992

Director of Radiology (1990-Dec. 1992)

A for-profit community hospital operated and managed by Healthtrust, Inc. Full-service acute care community hospital with 205 licensed beds; Total service area of 60,000 people; Responsible for all administrative, quality, and clinical aspects of Radiology; Reported to the CEO and responsible for 25 FTE's.

Key Accomplishments:

Implemented Radiology Information Systems (RIS).

Developed technical skills to include Special Procedures, CT, US, Mammography and MRI.; Expanded departmental role to quality control technologist, radiology supervisor, and ultimately Radiology Director in 1990.

Became familiar with all aspects of operations and capital budgeting.

Experienced first manager role with Joint Commission two months after being designated Radiology Manager; Direct involvement with surveyors.

Information Systems Experience:

1983 - Implemented HCA Distributed Radiology Information Systems (RIS). This was an early RIS system using an NCR tower platform.

1993 - Implemented HCA system at Navarro Regional Hospital.

1995 - Worked as leader of the Columbia North Texas Division radiology directors in the build and implementation of the Meditech computer systems. Worked with Order Entry, Radiology, Scheduling, Structured Reporting and Legacy Archive modules within this system. Served on the Radiology User Review Group for 5 years which served as the gatekeeper for enhancements to this software package. Served as a designated super user assisting with implementation and maintenance at a number of facilities other than my own. I utilized this product from 1995-2005.

Implemented GE EchoPACS in 2003.

Served on the Radiology Advisory Board for the Healthtrust Purchasing Group from 1999-2003. In addition to reviewing capital equipment contracting for HPG, we also evaluated RIS and PACS systems to support the awarding of purchase agreements.

From 2000 to 2005 I served on corporate teams assigned with the responsibility of selecting PACS and Information Systems for system-wide replacement. I had the somewhat unique opportunity of seeing all systems side-by-side during the selection process while learning their strengths and weaknesses.

Was introduced to and utilized the Keane RIS system beginning in 2005. This ran on an AS400 platform.

2007 - Implemented McKesson`s Horizon Medical Imaging PACS system. This was followed very quickly with implementation of the McKesson Paragon RIS system and Resource Scheduling system as part of the hospital-wide implementation of the Paragon products. Over the next 3 years, we also implemented Cardiology PACS and information system.

Became familiar with all aspects of operations and capital budgeting.

Experienced first manager role with Joint Commission two months after being designated Radiology Manager; Direct involvement with surveyors.

I am experienced with all Windows platforms, Lotus Office and Microsoft Office products. I have some limited Apple experience. I adapt very quickly to varied software products.

EDUCATION * LICENSURE

Howard Payne University

Newburn Memorial Radiology Program

American Registry of Radiologic Technologists (ARRT) #300276

TDSHS Medical Radiography Technologist (MRT) #2781

PROFESSIONAL ASSOCIATIONS

American Registry of Radiologic Technologists

American Society of Radiologic Technologists

American Healthcare Radiology Administrators

COMMUNITY ACTIVITIES

Mount Pleasant Lions Club

First Baptist Church, Mount Pleasant