Sales Customer Service

Craig Hoffheimer

Email: *********@********.***

Address: *** ******* ***** *****

City: Cincinnati

State: OH

Zip: 45215

Country: USA

Phone: 513-***-****

Skill Level: Senior

Salary Range: $80,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Craig R. Hoffheimer

217 Compton Ridge Drive

Residence: 513-***-****

Cincinnati, Ohio 45215

Wireless Phone 513-***-****

Email: **********@***.***

Multi Role Executive

Objective: I am looking for a C level, Director, or VP position that allows

me to raise a company

s profits dramatically by calling on my US and

International Experience

and coordinating a bottom line focus in your:

Operations Management

Strategic Planning - Sales & Marketing

Lean

initiatives

How can hiring me benefit you

I have a proven ability to increase Sales, ROI, and EBITDA through

simplification, clarification, and reduced lead times. Do you need to show

more profit on each sale

Get more from sales dollars spent

Need to set

then achieve realistic goals

Have issues integrating sales and

production

Need to be innovative with new products and markets

Need

someone to

bring it all together

I can make these things happen. For

others I have

Managed ALL facets of the China Joint Venture: $1

Million to $4.5 Million in 4 years

Managed ALL facets of the Mexican Operation:

$0.3 to $6 Million in 4 years

Fixed defects to

near 0

and increased output in Ohio

operations: 150% in 6 months

Increased US Export sales in one year

435% to $450,000

Invented Abrasive flap wheel to extend product offering and fill

customer needs

Reduced Customer service personnel by 1/3 while increasing

responsiveness to customers needs.

General change focus: Doing the same thing repeatedly and expecting

different (better) results is one definition of lunacy. Only by changing the

way we look at our business, and the courage and willingness to make

change happen, do we grow. I can lead this charge for you.

Professional Accomplishments and Experiences

August 2011 to Present: Owner of Cost Recovery Agents, Inc.

Finding

savings on a contingency basis for small and medium sized firms, finding

free government incentive money for companies and consulting to get for

smaller firms the tax breaks that allow large multi-nationals to make

billions and pay no taxes.

August 2007 to August 2011: COO of Matchless Metal

Polish Company, Chicago, IL.

I have been able to successfully add several new lines of products,

streamline operations, and revamp the sales force. My knowledge of batch

formula processing and quality control systems helped Matchless products

to be used at companies who required strict adherence to conformity. I

searched for and found

out of the box

markets to rejuvenate old line

goods.

1998-May 2006: - VP International Operations and Export Sales

JacksonLea, A unit of Jason

Conover, North Carolina

$48 MM International Manufacturer of Metal Finishing Supplies

Developed summary of the state of the industry with a

suggested strategic program for foreign and international growth.

o Planned, motivated, and serviced all international trade,

licensees, joint ventures, and explored new export sales, Representative

and Distributors and Joint Venture possibilities.

o Drafted licenses that met legal scrutiny; found and qualified new

licensee in Sao Paulo, Brazil. Added licensees in Japan in 1999; Thailand

in 2000; Brazil in 2001; Representation in Israel and Korea; serviced

Brussels, Germany, and Spain; added new distribution In Portugal.

August 2001-2003: VP International Operations and GM

Hamilton Ohio Plant Operations: JacksonLea a unit of Jason

Hamilton

Ohio facility

o Added Compound Facility in Hamilton Ohio to International

Duties.

o Revamped facility that was operating below acceptable

standards

in 6 months defects were near zero, in 9 months output up

150% - regained lost customers through coordination of quality proof and

sales support..

o Promoted from Director to Vice President in August 2001

August 1996 to 2003: Mexico

Grew Sales from $230,000 to

$6,000,000 in 4 years.

o August 1996, Investigated way into Mexico Market

chose

acquisition target

o February 1998 Took over Mexican Operations.

o Increased sales, restructured operations, modified pricing and

engaged in union negotiations.

o Increased sales to $2,000,000 Led the acquisition charge of a

major competitor

References, more detail and earlier work and experience available upon

request.

BSBA, Ohio State University, Marketing.

Speaker JacksonLea Finishing School (twice)

Speaker Great Lakes Metal Finishing suppliers Meeting

Patent inventor

Abrasive Flap Wheel Patent # 6592442B2

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