Customer Service Administrative Assistant
Resume:
Tyla Poulin
Email: ********@****************.***
Address:
City: Madison
State: AL
Zip: 35756
Country: USA
Phone: 256-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Results-driven employee with proven ability to establish rapport with clients. Highly enthusiastic customer service professional with 20 years client interface experience. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Detail-oriented professional with strong technical skills and the ability to learn concepts quickly. Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. Energetic and reliable skilled with working with a diverse group of people. computer proficient, loyal, dependable, hard working, and dedicated.
Educational Background:
High School Dipolma from UAH, Huntsville AL 1/2001 to 5/1999 (Office admin)
High School Dipolma from Virgina College of Huntsville, Huntsville AL 1/2001 to 12/2012
Job History / Details:
Summary
Results-driven employee with proven ability to establish rapport with clients.
Highly enthusiastic customer service professional with 20 years client interface experience.
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Detail-oriented professional with strong technical skills and the ability to learn concepts quickly.
Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.
Energetic and reliable skilled with working with a diverse group of people.
computer proficient, loyal, dependable, hard working, and dedicated.
Highlights
Schedule management
Problem resolution
Self-starter
Deadline-oriented
Microsoft Office
QuickBooks
Staff motivation
Documentation
Internet research
organizational skills
prioritizing
client relations
active learning
Accomplishments
Scheduling
Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.
Research
Investigated and analyzed client complaints to identify and resolve issues.
Data Organization
Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.
Multitasking
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Customer Service
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Administration
Performed administration tasks such as filing, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
Experience
February 2006 to March 2012
Jean Christian tonet, Al
Home health aide
Read and recorded temperature, pulse and respiration.
Massaged patients and applied preparations and treatments, such as liniment, alcohol rubs and heat-lamp stimulation.
Completed and submitted clinical documentation in accordance with agency guidelines.
Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Assisted with adequate nutrition and fluid intake.
Planned, prepared and served meals and snacks according to prescribed diets.
Provided transportation, assistance and companionship to clients.
Cleaned and organized patients' living quarters.
Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
Documented resident records on daily flow sheets.
December 2005 to April 2006
Pet Pawlor Madison, Al
Kennel Maneger
Educated the public about diseases that can be spread from animals to humans.
Performed euthanization for injured or sick animals following consultation with owners or per veterinary standards.
Corrected problem behaviors through understanding of Pack Dynamics, Canine Psychology and Positive Reward Based Training.
Managed shelter for animals and arranging for adoption or euthanasia of confiscated animals.
Adhered to high standards of safety, cleanliness and professionalism.
Achieved detailed grooming including eye care, cleaning wrinkles and dental care and applying bows and bandanas.
Restrained animals during veterinary procedures.
March 2003 to February 2005
Companion Animal Hospital Madison, Al
Receptionist/Vet tech
Treated sick or injured animals by prescribing medication, setting bones, dressing wounds, or performing surgery.
Restrained animals during veterinary procedures.
Administered anesthetics during surgery and monitored effects.
Monitored animals' recovering from surgery and notified veterinarians of any changes.
Adhered to high standards of safety, cleanliness and professionalism.
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Verified and logged in deadlines for responding to daily inquiries.
Managed medical supply inventory, patient charts and company files using online tracking system.
Contacted providers to discuss status of rebilling and reimbursement process to ensure account resolution.
Updated patient accounts and information on a daily basis.
Managed incoming and outgoing calls for busy veterinarian office.
Standardized department filing system to increase efficiency.
Developed more efficient filing systems and customer database protocols.
Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
Education
UAH Huntsville, Al
High School Diploma Office admin
3.9 GPA
Coursework in Typing, Microsoft word,excel
Microsoft PowerPoint certification
Virgina College of Huntsville Huntsville, Al
medical assistant
4.0 GPA
Coursework in Management and Business
trained in office management,
Can Type 45 wpm
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