Customer Service High School

Olivia Coakley

Email: ********@*************.***

Address:

City: Mount Pleasant

State: SC

Zip: 29466

Country: USA

Phone: 843-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Self-motivated individual with over 4 years experience in customer service, and clerical work. Experience in performing a variety of specialized clerical tasks involving processing, data entry, maintenance, and retrieval of records. Answers inbound and outbound calls. Strategic-relationship,listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes .

Educational Background:

High School Dipolma from Wando High School, Mount Pleasant SC 1/2001 to 6/2010 (LAW)

Job History / Details:

Professional Summary

Self-motivated individual with over 4 years experience in customer service, and clerical work.

Experience in performing a variety of specialized clerical tasks involving processing, data entry, maintenance, and retrieval of records.

Answers inbound and outbound calls.

Strategic-relationship,listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes .

Core Qualifications

Communication: writes clearly and concisely, speaks effectively, listens attentively, openly expresses ideas, negotiates/resolves differences, leads group discussions, provides feedback

Quick learner

Organizational Skills: handles details, coordinates tasks, punctual, manages projects effectively, meets deadlines, sets goals, keeps control over budget, plans and arranges activities, multi-tasks

Proficiency in Microsoft Office

Microsoft and Excel typing 50 wpm

Experience

December 2011 to November 2012

iQor North Charleston, sc

Call Center Rep for Capital One

Call customers whose account has fallen past due, and to help bring account current. Document accounts, and to set up payment arrangements.

January 2012 to June 2012

The Palms Mount Pleasant, SC

Receptionist

To answer telephones and to help answer unanswered questions, and to transfer calls to whomever they would need to speak to.

January 2010 to January 2011

Roper St. Francis Healthcare charleston, SC

Receptionist

Responsible for providing secretarial, clerical and administrative support in

order to ensure that municipal services are provided in an effective and efficient manner. Also receive, direct and relay telephone messages and fax messages.

Education

2010 Wando High School Mount Pleasant, SC

High School Diploma LAW

Graduated in 2010 number 16 out of 746 students. I completed high school with an 3.6 GPA

Professional Affiliations

Volunteer experience at East Cooper Community Outreach. Helping to set up appointments for 8 months. East Cooper Hospital helping admit patients.

I was also involved in Bridging The Gap, in which they are responsible for helping families that are less fortunate than others.

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