Customer Service High School
Resume:
Dantis Mayfield
Email: ********@***********.***
Address:
City: Chicago
State: IL
Zip: 60628
Country: USA
Phone: 773-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
My objective is to establish myself in a challenging position that will provide an opportunity for advancement and career growth
Educational Background:
High School Dipolma from Alabama State University, Montgomery AL 1/2001 to 5/1998 (Communications)
High School Dipolma from Olive Harvey College, Montgomery AL 1/2001 to 12/2012
Job History / Details:
Professional Summary
My objective is to establish myself in a challenging position that will provide an opportunity for advancement and career growth
Core Qualifications
Quick learner
Computer proficient
Microsoft Office
Results-oriented
Experience
September 2006 to December 2007
American InterContinental University Chicago, IL
Admissions Advisor
Contacted prospective students
Evaluated the prospects interest in becoming a student
Provided recommendations for prospects to be accepted into the University
Advised students that were entering the University on their letter of intent and admissions packet
A liaison between the Financial Aid, Career Services, Student Services and Academic departments
April 2005 to October 2006
Superior Ambulance Services Elmhurst, IL
CallTaker/Emergency Dispatcher
Answered calls, determined the severity of the call and dispatched ambulances to specific destinations
Trained new hires on proper use of Right-CAD system
December 2003 to February 2005
Comcast OakBrook, IL
Customer Account Executive
Answered a high volume of incoming calls
Assisted new and existing customers with billing and technical issues
Scheduled appointments for cable, phone and internet installations
October 2001 to December 2002
MCI WorldCom Chicago, IL
Customer Service Professional
Answered a high volume of incoming calls
Trained new employees on the company's technical procedures
Used Excel to create formulas to resolve large account billing issues
Worked with a team to resolve escalated account issues
Handled customer concerns and complaints in a timely and professional manner
Education
Alabama State University Montgomery, AL
Communications
Olive Harvey College Chicago, IL
Business
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