Manager Customer Service

David Kraus

Email: ********@***********.***

Address:

City: Saginaw

State: TX

Zip: 76179

Country: USA

Phone: 817-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Manager with 20 years experience in restaurant industry. Areas of expertise include food and labor cost controls, hiring and development of all staff. Inventories and par levels for both BOH and FOH. Proficient in all Microsoft applications and extensive experience with Aloha computer systems.

Educational Background:

High School Dipolma from Olympic High School, Bremerton WA 1/2001 to 6/1987 (General)

Job History / Details:

Summary

Manager with 20 years experience in restaurant industry. Areas of expertise include food and labor cost controls, hiring and development of all staff. Inventories and par levels for both BOH and FOH. Proficient in all Microsoft applications and extensive experience with Aloha computer systems.

Highlights

T.A.B.C Certified

Texas Food Manager Certified

Bi-Lingual in Spanish

Accomplishments

Recognized as one of the top Restaurant Managers in a 7-store chain in the DFW region.

Experience

April 2010 to Current

Snuffer's Restaurant and Bar Southlake, Tx

General Manager

Conduct daily pre-shift and weekly departmental meetings to ensure organizational efficiency.

Schedule and direct staff in daily work assignments to maximize productivity.

Continually monitor restaurant and take appropriate action to ensure food quality and service standards are consistently met.

Minimize loss and misuse of equipment through proper restaurant supervision and staff training.

Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.

Developed and maintained exceptional customer service standards.

Optimize profits by controlling food, beverage and labor costs on a daily basis.

September 2009 to February 2010

Love Burger Shack Fort Worth, Tx

General Manager

June 2008 to September 2009

Riscky's BBQ Fort Worth, Tx

Assistant Manager

July 2006 to February 2008

USMD Hospital at Arlington Arlington, TX

Director of Nutrition

February 2004 to May 2006

SYSCO Foodservice of Dallas Dallas, TX

Marketing Associate

April 1996 to February 2004

Del Frisco's Double Eagle Steakhouse Fort Worth, TX

Sous Chef

Education

Olympic High School Bremerton, Wa

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