Customer Service Management

Confidential User

Email: ********@*************.***

Address:

City: Auburn

State: AL

Zip: 36832

Country: USA

Phone: 205-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

High-performing Administrative Executive with extensive experience working with a diverse client base and achieving specified goals and objectives. Highly organized and result-driven, proactive and resourceful administrative professional with non-profit program management experience responsible for client database maintenance and reporting with proficiency and self-discipline with strong multi-tasking abilities.

Educational Background:

High School Dipolma from University of Alabama at Birmingham, Birmingham AL 1/2001 to 5/1987 (Political Science)

Job History / Details:

Executive Summary

High-performing Administrative Executive with extensive experience working with a diverse client base and achieving specified goals and objectives. Highly organized and result-driven, proactive and resourceful administrative professional with non-profit program management experience responsible for client database maintenance and reporting with proficiency and self-discipline with strong multi-tasking abilities.

Core Qualifications

Excellent team based leadership abilities

Self-starter

Deadline-oriented

Employee training and development

Staff motivation

Multi-Task Management

Proofreading

Vendor Management

Customer Service

Creative Problem Solving

Critical Thinking

Budget management and financial reporting

Professional Experience

May 2009 to July 2012

AUMC Montgomery, AL

Program Director

Plan, implement and coordinate all educational and social programming for children and families. Evaluate curriculum and manage purchasing plan for multiple age groups. Recruit and train volunteers for quarterly classes and employees for department with specific attention to Safe Sanctuary guidelines. Special programming responsibility, monthly newsletter publishing and distribution, database management and member outreach.

January 2007 to June 2009

Jasper Area Family Services Center Jasper, AL

Program Coordinator-Children's Trust Fund Grant Program

Management of Baby TALK program, a Children's Trust Fund grant program promoting parenting skills and literacy development in Walker County, AL. Educate public and raise awareness and community support through public speaking events and high profile in partner groups. Secure funding partners through grant writing and required reporting to grantors. Maintain database, prepare monthly and quarterly reports.

December 2004 to September 2006

Society of St. Andrew Big Island, VA

Program Coordinator-Non-profit

Education and partnership development with farmers and volunteers across the state of Alabama to coordinate, claim and distribute food procured from farmers and retail outlets and deliver them to soup kitchens, senior and group homes. Traveled the state for public speaking engagements and one on one meetings to create the gleaning network. Maintain database for donations, volunteers and recipients. Fundraising responsibilities and national speaking engagements.

October 2002 to December 2004

Team Helveston Atlanta, GA

Territory Manager

Independent sales representative for 40 manufacturers represented in the Gift Mart. Responsible for quota attainment with individual manufacturers, territory budget planning, cost containment for primary efficiency in covering large geographical area and order control and management. Trained store owners and employees in maximum sales techniques and marketing.

Education

University of Alabama at Birmingham Birmingham, AL

Bachelor of Arts Political Science

Organizations

*Leadership Walker County - Class of 2008

*Walker County Literacy Council - Secretary

*Relay for Life - Walker County - Executive Committee (3 Years)

*JOBS Advisory Board

*Walker Recovery - Educator

*Blue Lake Camp - Program Committee

*Alabama-West Florida UMC Children's Directors - Chairperson

*Academy for Ministry with Children (2012)

*Academy for Congregational Development (2009)

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