Takeisha Knox

Email: abpu13@r.postjobfree.com

Address: **** ***** ** **.***

City: Alexandria

State: VA

Zip: 22312

Country: USA

Phone: 832-***-****

Skill Level: Management

Salary Range: $31,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Takeisha L. Knox

6369 Beryl Road #204, Alexandria, VA 22312

Cell: 832-***-**** abpu13@r.postjobfree.com

Homeland Security Airport Screening

Disaster Planning Management

Immigration Services

Program Development, Management Evaluation

Training, HR, EEO/Diversity Discipline

Solutions-driven, highly resourceful professional with a flexible record of leadership in agency program development and management for DHS coupled with achievements in process improvements that have impacted effectiveness, productivity, and cost savings. Dynamic ability to build, revitalize, and launch programs. Versatile background in homeland security and airport screening (TSA), Immigration services (CIS, INS), and urban populations (City of Los Angeles). Proven skills in overseeing large agency teams (190+) while serving as a reliable, innovative, and decisive program leader committed to mission success. Offers expertise in human resources, diversity, training, and budgeting. Highly professional and articulate with exceptional integrity, presentation skills, perseverance, and dedication.

Program Process Analysis

Process Improvements

Workplace Training Programs

Program Start-up / Implementation

Budgets Cost Reductions

EEO Diversity Programs

Interagency Collaboration

Hiring, Staffing Scheduling

Homeland Security Management

Stakeholder Relations

Briefings Presentations

Disaster Emergency Management

LEVEL 2 SECURITY CLEARANCE ~ AVAILABLE FOR RELOCATION

PROFESSIONAL EXPERIENCE

Dept. of Homeland Security (DHS), CITIZENship IMMIGRATION SERVICES 7/2008 Present Chief of Central Region Field Programs-Internal Review Division, Houston, TX Provide leadership of program analysis and oversight to determine the effectiveness of various programs and operations as well as employee and management productivity. Conduct special studies, provide in-depth reports, and deliver briefings to all levels of immigration enforcement officials. Hire, train, and supervise a team of 3 professionals. Review executive orders, legislative changes, and agency directives to assess potential impact upon policies, programs, and procedures.

Significant Achievements: Currently building the central region program from the ground up with responsibility for planning and hiring.

Dept. of Homeland Security (DHS), Transportation security admin. (TSA) 9/2002 7/2008 Assistant Federal Security Director for Screening (11/2007-7/2008) Jackson International Airport, Jackson, MS Managed a team of eight security managers and 190 employees with oversight of state-wide security operations and logistics, counter terrorism activities, and air transportation safety for two Category II airports and six spokes. Directed the management and implementation of the Training Program, HR Department, Model Workplace, Safety Team, HazMat/OSHE Program, BDO (SPOT) Program, ADASP, and the New Hire Program. Routinely liaised to the FAA, State Department, State of Mississippi, City of Jackson, Jackson Airport System, Jackson/Gulfport Police Department, commercial airlines, and other federal agencies. Attended FSD Executive Staff Meetings. Conducted airport operation assessments of passenger and baggage screening to ensure compliance. Identified potential threats to aviation/airport security and prepared formal reports with detailed findings.

Significant Achievements: Achieved all new program launches and full compliance status in two months without budget or staff increases. Attained compliance with nationwide workplace safety benchmarks by developing a safety action policy and employee training program that also mandated injury reporting requirements. Improved screening operations through inspections, assessments/analyses, and corrective actions. Successfully implemented the New Hire Initiative which included full-time/part-time hiring, gender hiring, and screener FTE allocation. Saved thousands of dollars in overtime costs by revising employee schedules and fully leveraging part-time staff.

Takeisha L. Knox Page 2

PROFESSIONAL EXPERIENCE (Contd)

Dept. of Homeland Security (DHS), Transportation security admin. (TSA) 9/2002 7/2008 Assistant Federal Security Director for Screening (11/2007-7/2008) Jackson International Airport, Jackson, MS Continued

Significant Achievements: Met attendance compliance standards by instituting a new policy that cut absenteeism in half, subsequently increasing productivity by 75%. Introduced and implemented the Model Workplace Program which enabled compliance with TSA directives. Started a TSA-required 24-hour coordination center to monitor intelligence and employee staffing. Advocated and launched awards recognition and diversity programs.

HR / Employee Relations Program Manager / Program Analyst, 0343 (8/2007-11/2007) George Bush Intercontinental Airport, Houston, TX Managed development and implementation of the Employee Relations Discipline Program, an airport-wide TSA program, working under the Federal Security Director (FSD) of George Bush Airport. Oversaw and implemented investigations, disciplinary actions, and terminations. Ensured fairness and clear communication through pre-determined penalties for violations. Conferred with Hobby Airport on the creation and execution of disciplinary policies and programs. Conducted a wide range of investigations involving personnel and disciplinary issues in the areas of sexual harassment, theft, discrimination, and violations of regulations, policies, and procedures. Delivered briefings at FSD staff meetings detailing statistics on disciplinary actions, suspensions, and terminations. Counseled and trained all levels of management personnel on disciplinary processes and procedures. Researched and examined statements. Interviewed employees and witnesses. Prepared investigation reports. Determined and executed disciplinary actions, including suspension and removal, based on investigation findings.

Significant Achievements: Wrote and implemented local disciplinary policy which has been used in various airports nationally. Overhauled the employee discipline program which enabled the closure of two years of outstanding discipline incidents in less than two months, including 34 Letters of Leave Restrictions, 70 Letters of Counseling, 26 Letters of Reprimand, 14 suspensions, and eight terminations. Substantially decreased absenteeism by introducing clear and fair penalties for attendance issues. Accelerated the disciplinary process which shortened issue resolution to one to two weeks. Exercised exemplary professionalism, discretion, and sound judgment in all investigations.

Emergency Management Disaster Planning Coordinator / HazMat Coordinator / TCU Program Manager (11/2004-12/2006) George Bush Intercontinental Airport, Houston, TX Planned, managed, and facilitated emergency management and disaster planning breach exercises in cooperation with federal, state, and local agencies. Performed scheduled and unscheduled inspections and assessments of hazardous materials shipments of airport and air carriers to ensure compliance with FAA regulations. Maintained concurrent responsibility for dispatching the bomb threat containment unit and alerting Houston Police Department SWAT team and bomb squad for immediate incident response and handling.

Significant Achievements: Chosen to serve as a member of the turnaround team charged with managing and realigning Hobby Airport in 2004 following the removal of the entire management team, earning praise from senior management for contributions. Spearheaded the development and implementation of the first Emergency Management Program, including a 168-page Disaster Preparedness Plan, an 81-page Hurricane Emergency Action Plan, and a 52-page Continuity of Operations Plan (COOP). Co-chaired the Emergency Management Committee comprised of 11 department representatives while working successfully with key stakeholders to develop budgets, re-allocate resources, and prepare to meet the needs and challenges of all TSA functions during various natural and man-made disaster scenarios.

Federal Screening Manager, 1801 (10/2003-8/2007) George Bush Intercontinental Airport, Houston, TX

Federal Screening Manager, 1801 (9/2002-10/2003) Los Angeles International Airport (LAX), Los Angeles, CA Provided management oversight of 150+ personnel to ensure the execution of daily duties and operations in airport security, passenger screening and safety, and counter terrorism.

Takeisha L. Knox Page 3

PROFESSIONAL EXPERIENCE (Contd)

Dept. of Homeland Security (DHS), Transportation security admin. (TSA) 9/2002 7/2008 Federal Screening Manager Continued Evaluated, monitored, and strengthened employee work performance, conducted Employee Performance Agreement appraisals, and compared performance to established objectives. Briefed the Federal Security Director (FSD), AFSD, and Scheduling Officer regarding staffing needs, work plans, technical advice, area status reports, and modified work schedules. Developed, established, and maintained relationships with partners such as FAA, State Department, Secret Service, CBP, HPD, consulates, major airlines, and other government agencies. Met and escorted high ranking dignitaries from the State Department, consulates, DHS, and Secret Service.

Model Workplace EEO Trainer / Coordinator (2/2005-3/2006) George Bush Intercontinental Airport, Houston, TX Directed implementation of the Model Workplace Program with responsibility for instructing courses in conflict resolution, team building, time management, cultural diversity, and conflict management. Taught Model Workplace training classes to 890 employees and managers to meet headquarters deadline.

Significant Achievements: Arrived at work two hours early each day for three months to coordinate the program while performing all regular full-time duties as Federal Screening Manager. Received written commendations from the FSD in recognition of the programs continued success.

City of Los Angeles, ProJect Heavy West, Los Angeles, CA 1/2002 9/2002 Program Manager/Coordinator Revitalized this troubled city program by instituting process improvements and operational revisions that fulfilled performance and budget metrics, attaining full compliance with city directives. Managed team building with 11 community participants: Gang Task Force, Parenting Classes, Graffiti Program, and Neighborhood Advisory Council Committee (NAC-C) meeting. Built alliances and partnerships with city and community officials and activists. Prepared administrative reports, studies, and specialized projects for the City of Los Angeles. Led multicultural and diversity programs throughout the community and local schools.

Significant Achievements: Restructured Project Heavy West and achieved the programs removal from probation status by the City of Los Angeles. Organized the agencys first parenting class graduation ceremony.

Immigration Naturalization Services, Los Angeles, CA 3/1997 10/2000 Detention Enforcement Officer, Investigations, 1802 (8/1998-10/2000) Westminster, CA

Detention Enforcement Officer, Deportation, 1802 (3/1997-8/1998) Los Angeles, CA

U.S. Army, Wurzburg, Germany 6/1988 6/1995

Administrative Specialist 71LF5 / Cadet

EDUCATION

TEXAS WOMEN UNIVERSITY, Houston, TX

Candidate, Executive MBA, 8/2008-Present, Anticipated Completion 12/2009

Central State University, Wilberforce, OH

Bachelor of Arts in English, Minor in Literature, 6/1996

AWARDS

Outstanding Performance Evaluation, TSA, 2002, 2003, 2004, 2005, 2006, 2007 2008 and CIS, 2009 Employee of the Month, TSA, 5/2004 Time Off Award, Perfect Attendance, 6/2004, 8/2004 12/2006 Cash Bonus Award, TSA, 2002, 2003, 2004, 2005 (2), 2006 (4), 2007 (2) 2008 and CIS, 2008 2009 Letter of Appreciation from Director Vernon J. Baker, William P. Hobby Airport, 1/2005 6/2005

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