Customer Service Quality Assurance

William Griffin

Email: abpu0y@r.postjobfree.com

Address: ***** *** ***** **.

City: North Olmsted

State: OH

Zip: 44070

Country: USA

Phone: 440-***-****

Skill Level: Management

Salary Range: $40,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

WILLIAM J. GRIFFIN

30908 Old Shore Drive 440-***-****

North Olmsted, OH 44070 abpu0y@r.postjobfree.com

EXECUTIVE SOUS CHEF

Top-performing, solutions-driven Chef with experience directing production operations, developing recipes and menus, and meeting cost and financial goals and objectives. Decisive and results-oriented with outstanding leadership and crisis management skills. An engaging, professional communicator with the ability to put others at ease, quickly build relationships based on mutual trust, and benefit. Experienced business professional who makes timely decisions based on quality customer service and relations, food quality, cost and revenue management, and bottom line profits.

Value Offered:

aa ServeSafe Certified

aa Hotel, Casino, and Resort Experience

aa High Volume, Fine Dining Experience, exceeding 700 covers nighty

aa Banquet Experience, including parties over 1,500 guests

aa Opening and Developing New Restaurant Operations

aa Classical French Training

aa Extensive experience cooking Asian-Fusion Cuisine

aa Off-site Catering Experience

aa Experience cooking for Celebrities and VIP Guests

aa 12 yrs Experience in the Food & Beverage Industry

aa Hiring, Training, and Mentoring New Employees

aa Menu and Recipe Development

aa Team Training and Development

aa Food Cost and Inventory Control

aa Labor Cost Control and Management

aa Ordering and Vendor Relations

aa Monthly and Quarterly Forecasting

aa Employee Scheduling

aa Financial Management

aa Building Customer Base through Food Quality and Consistency

aa Front of the House Management

aa Assisting Guests with Their Individual Needs and Dietary Restrictions

aa Experience Working in a Union Environment

aa Detail Oriented

aa Skilled in Meat and Fish Butchery and Fabrication

aa Health Dept. Compliance

Education

LeCordon Bleu Pittsburgh, Pittsburgh, PA aaa Culinary Diploma, Valedictorian

Eta Sigma Delta, 4.0 GPA, 2008

Kent State University, Kent, OH aaa Bachelors of Business Administration in Business Management, 3.78 GPA, 2005-2007

Lorain County Community College, Elyria, OH aaa Associates of Applied Business

3.8 GPA, 2004- 2006

PROFESSIONAL EXPERIENCE

CENTRAL MICHEL RICHARD, Atlantic City, NJ Mar. 2012-Nov. 2012

Executive Sous Chef

aa Showcasing Michelaaas celebrated aaAAmerican cuisine with a French accentaa inside the new $2.4 billion Mega-Resort, REVEL, in Atlantic City.

aa Restaurant open 7 days a week serving Brunch through Dinner, and seating 125 guests.

aa Participated in opening, and developed a completely aaAfrom scratchaa kitchen.

aa Fully responsible for the ordering and receiving of product, health code enforcement, payroll, forecasting, daily production of food items, management of morning prep crew, quality assurance, and enforcing consistency.

aa Responsibilities also included menu research and development, creating recipes, employee scheduling, performance reviews, and training of staff. Supervised 25 line level employees and 2 Sous Chefs.

aa Focused on building professional working relationships with vendors, as well as REVEL.

aa Currently holds 4-star+ ratings on Yelp, Open Table, and Trip Advisor.

BORGATA HOTEL, CASINO & SPA, Atlantic City, NJ 2008-2012

Sous Chef

aa Izakaya Restaurant aaa Awarded aaABest Restaurant in Atlantic City 2010aa by Philadelphia Magazine. Zagat rated 26 during time there. Runner-up for aaABest New Restaurant 2008aa by the James Beard Foundation.

aa Serving creative and artistic Japanese cuisine, sushi, and robatayaki. Dinner service in a restaurant seating 200 guests. Scratch kitchen.

aa Increased bottom line profits by 40% in 2010, and an additional 20% increase in 2011 over the previous year. $5.2 million operation.

aa Zero employee turnover between 2009 and 2012.

aa Fully responsible for ordering, budget compliance, creating and running nightly specials, whole fish butchery, breaking down and portioning meats, soup and sauce production, as well as enforcing consistency.

aa Responsibilities also included expediting, employee scheduling, special event planning and execution, enforcing health dept. standards, payroll, and working a station on slow nights.

ZIMM FOODS / CFM #744, North Ridgeville, OH 2000-2008

Manager

aa Full service catering operation with a full meat department, bakery, and deli.

aa Responsibilities varied, but included both hot and cold food production, butchering, receipt and production of orders, accounts payable and receivable, and managing a staff of 10.

Special and Charitable Events

Revel Kickoff Bash, Atlantic City, NJ 2012

Participating Chef aaa Featuring Chefs Michel Richard, Marc Forgione, and Jose Garces

Student Fundraiser aaa Academy of Culinary Arts, Mays Landing, NJ 2011

Participating Chef aaa Alumni Dinner featuring Chef Michael Williams of Izakaya Restaurant

Savor Borgata, Atlantic City, NJ 2009 aaa 2011

Participating Chef aaa Featuring Chefs Bobby Flay, Wolfgang Puck, and Michael Mina

Taste of Philadelphia by Philadelphia Weekly, 2011

Participating Chef aaa Tastings from 75 Greater Philadelphia Restaurants

Philly Style Magazine Hot List Party, Philadelphia, PA 2010

Participating Chef aaa Featuring the food of Chef Michael Schulson of Sampan Restaurant

James Beard House, New York, NY 2009

Participating Chef aaa Featuring Chef Michael Schulson of Izakaya Restaurant

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