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Manager Customer Service

Location:
Springfield, IL
Posted:
November 30, 2012

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Resume:

Title:Manager of New

abpu0o@r.postjobfree.com

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NAME:,

ADDRESS:

ADDRESS2:

CITY:

STATE: IL

ZIP:

CANDIDATE ID: 2892959

US CITIZENSHIP:

EDUCATION:

EXPERIENCE: 0

WILL RELOCATE: No -

JOB WANTED:

RATE NEEDED:

TELEPHONE: 217-***-****

EMAIL: abpu0o@r.postjobfree.com

HOMEPAGE:

HOTTEST SKILLS: sale, broker, brokerage, market, lien, marketing, regional, economics,

economic, transaction, brochure, campaign, national account, pricing, telemarket,

telemarketing, agreement, federal, transcript, asset

REVISION: 08-SEP-02

RESUME:

NAME: BRIAN WATT

ADDRESS: 203 W. PENNSYLVANIA,

CITY: URBANA

STATE/PROVINCE: IL

ZIP/POSTAL CODE:

COUNTRY: USA

EMAIL:

PHONE: 217-***-****

CANDIDATE ID: NA

CITIZENSHIP: US

Citizen

EDUCATION: Not Entered

EXPERIENCE: Not Entered

WILL RELOCATE: Not Entered

RELOCATION INFO: Not Entered

JOB WANTED: Any

RATE NEEDED: Not Entered

HOMEPAGE:

COMMENTS:

HOTSKILLS:

BRIAN R. WATT

203 W. PENNSYLVANIA,

URBANA, IL 61801

^217-***-****

^217-***-****

(F)

abpu0o@r.postjobfree.com

JOB OBJECTIVE:

Logistics Management

EDUCATION:

B.A

. in Economics, University of Illinois at Urbana - Champaign, IL. Graduated

1982,

transcripts upon request. Focus on Statistical Analysis, Regional Economics, and

Transportation Economics.

EXPERIENCE:

September, 1996

- presentRoberson Transportation Companies, Mahomet, IL. Position: Initially hired to develop

Regional Fleet Operations for van division. Required tobecome familiar with "Innovative"

transport system operating on an AS400. Duties includedRoute definition, Marketing

course, Driver Recruitment, Customer Service and order entry, aswell as related driver

service and related administrative functions. Requested to move toBrokerage by Brokerage

Manager after demonstrating proficiency and viability of Intermodalshipments in

conjunction with Regional fleet. Developed business plan for brokerage relating

tointermodal marketing through the three Roberson business units. Heavy emphasis

oncomputer-guided dispatch and MIS systems, as well as emphasis on International traffic

asgenerated by the corporate fleets. Retained as Brokerage Consultant and Agent as

Executivelevel chose not to support further intermodal efforts.

October, 1995

- July, 1996MidAmerica Transportation Services, Inc

., Champaign, IL. Position: Manager of New

Business Development. Responsible for generation of new businessfrom existing clients

and new clients in target lanes for a mid-sized (110 unit) trucking fleet.Organized

telemarketing campaign for backhaul freight via clients outside of fleet's

regularservice lanes via automated technology (fax broadcast and modem). Developed

company'ssubcontracting network through planned logistics efforts and spot brokerage

opportunities inorder to more fully serve existing client base as well as to protect

fleet's interests in developingaccounts. Organized company s initial foray into direct

intermodal participation by entering intoadvantageous arrangements with railroad

asset-based management programs as well asparticipation in rail equipment interchange

programs for pickup and delivery functions.Resigned position after company sale to

Landstar Corp.

January 1990

- October, 1995Habitat Logistics, Urbana, IL. Self-employed Position: Senior Manager. Developed cost

structures, operations procedures, state and federalcompliance program for hazardous

freight. Developed and managed as Senior Manager andSafety Director North America's

first Hazardous Materials and Hazardous Waste Shippers'Agency and Truck Brokerage for

Habitat Logistics. Clients included Safety Kleen, IBMCorp., Recontek, Gould Inc., and

the Burlington Northern Railroad. Used Habitat Logistics computer resources to develop

a professional brochure as well as acomplete electronic information system for the

management of existing and new accounts.additionally, by using readily available

computer software, developed automated proceduresfor the complete management of general

commodities transportation transactions. Primaryemphasis on database management in a

statistical environment. Closed Habitat Logistics on June 30, 1994 due to downturns in

environmentally-related trafficas well as bad debt. As a result, all transport business

matters were handled by various ThirdParty Broker groups. This office's primary duties

were related to developing generalcommodities transport sales routing and transport

transactions. Familiar with MS - DOS and Windows systems capabilities and applications.

November,1988

- December, 1989GST Corporation, Naperville, IL. Supervisor: Bob Cusick, V.P. Sales Position: Originally

hired for sales. Transferred to pricing and national account bids.Organized, managed

and negotiated intermodal and highway tariffs and special commodityrates. Responded to

seven regional sales managers. Developed and implemented a pioneering intermodal

hazardous waste hauling agreement withSafety Kleen Corporation. Marketed and coordinated

the inland movement of 14 millionpounds of seed stock imported by DeKalb Plant Genetics.

May, 1988

- August, 1988R.R. Street & Co., Inc

., Naperville, IL. Supervisor

: L. Ross Beard, Pres. Position:

Customer Service Manager

. Routed freight, audited freight bills, supervised

customerorder process. Applied IBM mainframe and PC technology in study to automate

orderprocess and routing system.

April, 1987

- April, 1988Custom Shippers, Inc

., Joliet, IL. Self-employed

September, 1985

- April, 1987400 Freight Services, Inc., div. CNW Corp

. Supervisor

:

William Haggerty, Vice

PresidentPosition: Sales Manager

. Oversaw the development of intermodal contracts as

well asconnecting cartage companies. Managed in-house sales group as well as interfaced

withCNWT sales / marketing personnel.

September, 1982

-September, 1984Chessie Motor Express, Inc

., div. CSX Contact: James Plunkett, Director of Traffic

Position: Account Manager

REFERENCES:

Emerson Wells, Distribution Manager, DeKalb Plant Genetics, 3100 Sycamore Road,DeKalb,

IL. 60115 Ph: (815) 756 - 7333 Ron Rodgers, Traffic Manager, Fedders North America, 415

Wabash Ave., Effingham, IL.62401 Ph: (217) 342 - 3901, ext. 309 Terry Fish, Director

Operations, CX-Roberson, 1100 Roberson Drive, Mahomet, IL 61853Ph: (800) 800 - 1700,

ext 8228 Julie Walsingham, Manager Brokerage, WLS-Roberson, 1100 Roberson Drive,

Mahomet, IL61853 Ph: (800) 800 - 1700, ext 8109



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