Manager Customer Service
Resume:
Title:Manager of New
******@**********.***
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NAME:,
ADDRESS:
ADDRESS2:
CITY:
STATE: IL
ZIP:
CANDIDATE ID: 2892959
US CITIZENSHIP:
EDUCATION:
EXPERIENCE: 0
WILL RELOCATE: No -
JOB WANTED:
RATE NEEDED:
TELEPHONE: 217-***-****
EMAIL: ******@**********.***
HOMEPAGE:
HOTTEST SKILLS: sale, broker, brokerage, market, lien, marketing, regional, economics,
economic, transaction, brochure, campaign, national account, pricing, telemarket,
telemarketing, agreement, federal, transcript, asset
REVISION: 08-SEP-02
RESUME:
NAME: BRIAN WATT
ADDRESS: 203 W. PENNSYLVANIA,
CITY: URBANA
STATE/PROVINCE: IL
ZIP/POSTAL CODE:
COUNTRY: USA
EMAIL:
PHONE: 217-***-****
CANDIDATE ID: NA
CITIZENSHIP: US
Citizen
EDUCATION: Not Entered
EXPERIENCE: Not Entered
WILL RELOCATE: Not Entered
RELOCATION INFO: Not Entered
JOB WANTED: Any
RATE NEEDED: Not Entered
HOMEPAGE:
COMMENTS:
HOTSKILLS:
BRIAN R. WATT
203 W. PENNSYLVANIA,
URBANA, IL 61801
(F)
******@**********.***
JOB OBJECTIVE:
Logistics Management
EDUCATION:
B.A
. in Economics, University of Illinois at Urbana - Champaign, IL. Graduated
1982,
transcripts upon request. Focus on Statistical Analysis, Regional Economics, and
Transportation Economics.
EXPERIENCE:
September, 1996
- presentRoberson Transportation Companies, Mahomet, IL. Position: Initially hired to develop
Regional Fleet Operations for van division. Required tobecome familiar with "Innovative"
transport system operating on an AS400. Duties includedRoute definition, Marketing
course, Driver Recruitment, Customer Service and order entry, aswell as related driver
service and related administrative functions. Requested to move toBrokerage by Brokerage
Manager after demonstrating proficiency and viability of Intermodalshipments in
conjunction with Regional fleet. Developed business plan for brokerage relating
tointermodal marketing through the three Roberson business units. Heavy emphasis
oncomputer-guided dispatch and MIS systems, as well as emphasis on International traffic
asgenerated by the corporate fleets. Retained as Brokerage Consultant and Agent as
Executivelevel chose not to support further intermodal efforts.
October, 1995
- July, 1996MidAmerica Transportation Services, Inc
., Champaign, IL. Position: Manager of New
Business Development. Responsible for generation of new businessfrom existing clients
and new clients in target lanes for a mid-sized (110 unit) trucking fleet.Organized
telemarketing campaign for backhaul freight via clients outside of fleet's
regularservice lanes via automated technology (fax broadcast and modem). Developed
company'ssubcontracting network through planned logistics efforts and spot brokerage
opportunities inorder to more fully serve existing client base as well as to protect
fleet's interests in developingaccounts. Organized company s initial foray into direct
intermodal participation by entering intoadvantageous arrangements with railroad
asset-based management programs as well asparticipation in rail equipment interchange
programs for pickup and delivery functions.Resigned position after company sale to
Landstar Corp.
January 1990
- October, 1995Habitat Logistics, Urbana, IL. Self-employed Position: Senior Manager. Developed cost
structures, operations procedures, state and federalcompliance program for hazardous
freight. Developed and managed as Senior Manager andSafety Director North America's
first Hazardous Materials and Hazardous Waste Shippers'Agency and Truck Brokerage for
Habitat Logistics. Clients included Safety Kleen, IBMCorp., Recontek, Gould Inc., and
the Burlington Northern Railroad. Used Habitat Logistics computer resources to develop
a professional brochure as well as acomplete electronic information system for the
management of existing and new accounts.additionally, by using readily available
computer software, developed automated proceduresfor the complete management of general
commodities transportation transactions. Primaryemphasis on database management in a
statistical environment. Closed Habitat Logistics on June 30, 1994 due to downturns in
environmentally-related trafficas well as bad debt. As a result, all transport business
matters were handled by various ThirdParty Broker groups. This office's primary duties
were related to developing generalcommodities transport sales routing and transport
transactions. Familiar with MS - DOS and Windows systems capabilities and applications.
November,1988
- December, 1989GST Corporation, Naperville, IL. Supervisor: Bob Cusick, V.P. Sales Position: Originally
hired for sales. Transferred to pricing and national account bids.Organized, managed
and negotiated intermodal and highway tariffs and special commodityrates. Responded to
seven regional sales managers. Developed and implemented a pioneering intermodal
hazardous waste hauling agreement withSafety Kleen Corporation. Marketed and coordinated
the inland movement of 14 millionpounds of seed stock imported by DeKalb Plant Genetics.
May, 1988
- August, 1988R.R. Street & Co., Inc
., Naperville, IL. Supervisor
: L. Ross Beard, Pres. Position:
Customer Service Manager
. Routed freight, audited freight bills, supervised
customerorder process. Applied IBM mainframe and PC technology in study to automate
orderprocess and routing system.
April, 1987
- April, 1988Custom Shippers, Inc
., Joliet, IL. Self-employed
September, 1985
- April, 1987400 Freight Services, Inc., div. CNW Corp
. Supervisor
:
William Haggerty, Vice
PresidentPosition: Sales Manager
. Oversaw the development of intermodal contracts as
well asconnecting cartage companies. Managed in-house sales group as well as interfaced
withCNWT sales / marketing personnel.
September, 1982
-September, 1984Chessie Motor Express, Inc
., div. CSX Contact: James Plunkett, Director of Traffic
Position: Account Manager
REFERENCES:
Emerson Wells, Distribution Manager, DeKalb Plant Genetics, 3100 Sycamore Road,DeKalb,
IL. 60115 Ph: (815) 756 - 7333 Ron Rodgers, Traffic Manager, Fedders North America, 415
Wabash Ave., Effingham, IL.62401 Ph: (217) 342 - 3901, ext. 309 Terry Fish, Director
Operations, CX-Roberson, 1100 Roberson Drive, Mahomet, IL 61853Ph: (800) 800 - 1700,
ext 8228 Julie Walsingham, Manager Brokerage, WLS-Roberson, 1100 Roberson Drive,
Mahomet, IL61853 Ph: (800) 800 - 1700, ext 8109
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