Customer Service High School

Celeste Rodriguez

Email: ********@***********.***

Address:

City: El Paso

State: TX

Zip: 79915

Country: USA

Phone: 915-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Shift manager who specializes in quality service, customer retention, productivity and team management.

Educational Background:

High School Dipolma from Riverside High School, El Paso TX 1/2001 to 6/2009 (Business Administration)

High School Dipolma from UTEP, El Paso TX 1/2001 to 12/2012

Job History / Details:

Summary

Shift manager who specializes in quality service, customer retention, productivity and team management.

Highlights

Client relations specialist

Conflict resolution techniques

Team management

Meticulous attention to detail

Focused on customer satisfaction

Inventory

Cashier

Persuasive

Training and development

Skilled multi-tasker

Experience

May 2009 to June 2012

McDonalds El Paso, TX

Shift Manager

Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.

Interviewed, hired and trained new quality customer service representatives.

Provided detailed monthly departmental reports and updates to senior management.Effectively communicated with team members to maintain clearly defined expectations.

Education

2009 Riverside High School El Paso, TX

High School Diploma

UTEP EL Paso, TX

Undergraduate Business Administration

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