Customer Service Manager

Scott Stracci

Email: ********@*********.***

Address:

City: Wappingers falls

State: NY

Zip: 12590

Country: USA

Phone: 347-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

A Management position in a company or corporation where there is greater responsibility and growth potential in which to use my acquired expertise, creative talents and commitment to excellence. QUALIFICATION HIGHLIGHTS: Innovative professional with 19 years of progressive management experience in parking, transportation and maintenance. Demonstrated initiative, creativity and success. Expertise in planning, new business startup, cost containment, budgeting/finance, customer service, and staff training, supervision and mentoring. Highly skilled in P and L management, pricing strategies, competitor and market analysis, staffing, purchasing, vendor relations, payroll, employee hiring and development. Quick study with an ability to achieve organizational integration, easily assimilate job requirements and employ new methodologies. Energetic and self-motivated team player/builder. At ease in high stress, fast-paced environments with emerging and multiple responsibilities. Known for developing and executing innovative corporate policies and procedures. Proven track record of increasing revenues, streamlining workflow and creating a team environment to increase productivity.

Educational Background:

High School Dipolma from St. Thomas Aquinas College, Orangeburg NY 1/2001 to 5/1993 (Management)

Job History / Details:

Executive Summary

A Management position in a company or corporation where there is greater responsibility and growth potential in which to use my acquired expertise, creative talents and commitment to excellence. QUALIFICATION HIGHLIGHTS: Innovative professional with 19 years of progressive management experience in parking, transportation and maintenance. Demonstrated initiative, creativity and success. Expertise in planning, new business startup, cost containment, budgeting/finance, customer service, and staff training, supervision and mentoring. Highly skilled in P and L management, pricing strategies, competitor and market analysis, staffing, purchasing, vendor relations, payroll, employee hiring and development. Quick study with an ability to achieve organizational integration, easily assimilate job requirements and employ new methodologies. Energetic and self-motivated team player/builder. At ease in high stress, fast-paced environments with emerging and multiple responsibilities. Known for developing and executing innovative corporate policies and procedures. Proven track record of increasing revenues, streamlining workflow and creating a team environment to increase productivity.

Professional Experience

January 2010 to February 2012

Central Parking System Jersey City, NJ

Project Manager

Oversee management activities for a multiple parking garages with the annual revenues approaching $3.75M and a staff of 5 managers and 35 employees.

Reorganized management and business operations with a resulting $75K reduction in operating costs, while generating a 35 percentage increase in revenue.

Assist in all financial, budgeting, operating, purchasing, public relations, and administrative functions.

Ensure timely execution of financial reporting, operating forecasts,.

12/09 to 01/11

Central Parking Systems East Rutherford, NJ

Operation Manager

Developed and executed parking layout at The New Meadowland Stadium for two major NFL football teams and other stadium events.

Planned organized and implemented strategic plans to enhance quicker and easier ingress and egress.

Interfaced with senior management to develop short/long term organizational goals and objectives.

04/06 to 12/09

Allright Transit Services/Central Parking System Fishkill, NY

Area/Maintenance Manager

Over saw the daily maintenance department and revenue for Metro North's Hudson, Harlem, New Haven and West of Hudson lines, which included 35 stations.

Controlled all company assets, facilities and equipment.

Purchased new equipment, oversaw facility renovation projects, snow removal/landscaping.

Reduced maintenance equipment expenses $10k monthly and reduced snow removal/landscaping by $250k yearly.

12/01 to 04/06

Central Parking Systems NY

Area Manager

Over saw daily operation of 25 parking garages throughout the five boroughs.

New hiring, training of all employees.

Rate analysis, rate surveys, assisted with new budgets.

Reviewed P and L statements, reduced expenses and payroll as needed.

10/93 to 11/01

Hawk Parking NY

Area Manager

Ran daily operation for a parking garage.

Handled payroll, expenses, valeted, marketing, advertising, new hiring.

Developed new accounts and serviced existing clientele.

Trained and supervised support staff.

Education

St. Thomas Aquinas College Orangeburg, NY

Management

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