Customer Service High School

Tiffany Cordova

Email: ********@***************.***

Address:

City: King George

State: VA

Zip: 22485

Country: USA

Phone: 251-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Motivated administration professional skilled at building strong working relationships with fellow staff, supervisors and community members.Results-oriented customer service supervisor with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.

Educational Background:

High School Dipolma from Satsuma High School, Mobile AL 1/2001 to 5/2007 (general)

High School Dipolma from Center for Surface Combat Systems, Mobile AL 1/2001 to 12/2012

High School Dipolma from Operation Specialist Apprentice school, Mobile AL 1/2001 to 12/2012

Job History / Details:

Professional Profile

Motivated administration professional skilled at building strong working relationships with fellow staff, supervisors and community members.Results-oriented customer service supervisor with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.

Qualifications

Exceptional organizational skills

Employee relations

Creative problem solver

Time management

Self-directed

Prior supervisory experience

Inventory control

Microsoft Office proficiency

Meticulous attention to detail

Results-oriented

Relevant Experience

Increased office organization by developing more efficient filing system and customer database protocols.Promoted to Supervisor after six months months of employment.

Research

Investigated and analyzed client complaints to identify and resolve issues.

Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Reporting

Maintained status reports to provide management with updated information for client projects.

Training

Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

Experience

June 2011 to December 2011

Fleet Readiness Center Mid-Atlantic Norfolk, Virginia

Administrative clerk

Improved communication efficiency as primary liaison between departments, clients and vendors.Coordinated all department functions for team of 10 employees.

December 2011 to November 2011

Fleet Readiness Center Mid-Atlantic Norfolk, Virginia

Office Supervisor

Maintained detailed administrative and procedural processes to improve accuracy and efficiency.Successfully managed the activities of 10 team members in multiple locations.Monitored the daily activities of 77 customer support teams.Effectively communicated with team members to maintain clearly defined expectations.Resolved customer questions, issues and complaints.Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.Generated and distributed daily reports and order acknowledgments to appropriate personnel.Lead on and off-site customer support teams across multiple time zones.

Education

Liberty University Lynchburg, virginia

Continuing Education Bachelor of Science in Business Administration Project Management

Currently awaiting spring enrollment for the on-line program to further my education and help myself to be more competitive in todays career based industry.

2010 Center for Surface Combat Systems Dam Neck, Virginia

Operational Global Command and Control

2009 Operation Specialist Apprentice school Great Lakes, Illinoise

Apprenticeship Operations and data entry

Affiliations

US Navy Active Duty 2008-2012

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