Customer Service Technician
Resume:
Anthony C Adams
Email: ********@**************.***
Address:
City: Albany
State: GA
Zip: 31707
Country: USA
Phone: 229-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Certified Pharmacy Technician who is a Solid Contributor to Organizational Goals and Objectives, Efficiency and Productive/Professional Demeanor/ Client Satisfaction. One year experience in retail pharmacy and 6 weeks experience internship in hospital setting. A detail-oriented customer-service oriented seeking a pharmacy technician position where my educational training and experience will prove beneficial to your company in a retail or hospital setting.
Educational Background:
High School Dipolma from Albany State University, Albany GA 1/2001 to 12/2012 (Biology)
High School Dipolma from Albany Technical College, Albany GA 1/2001 to 12/2012
Job History / Details:
Professional Background
Certified Pharmacy Technician who is a Solid Contributor to Organizational Goals and Objectives, Efficiency and Productive/Professional Demeanor/ Client Satisfaction. One year experience in retail pharmacy and 6 weeks experience internship in hospital setting. A detail-oriented customer-service oriented seeking a pharmacy technician position where my educational training and experience will prove beneficial to your company in a retail or hospital setting.
Skill Highlights
Microsoft Office 2010 Dedicated and met
Policy and program development
Healthcare billing
Clinical experience
Clinical training
Patient evaluation/intervention
Computerized charting
Customer service
Problem resolution
Medical terminology
Phone communication
Prioritizing/managing deadlines
Organizational skills
Patient-focused care
Patient/family focused
CPR certification
AED certification
Alphabetical/numerical filing
Accomplishments
OSHA Compliance
Properly disposed of daily biohazard waste in compliance with federal and local regulations.
Documentation
Ensured charting accuracy through precise documentation.
Professional Experience
November 2012 to Current
McDonalds Albany, GA
Crew Member
Took necessary steps to meet customer needs and effectively resolve food or service issues.
Communicated clearly and positively with co-workers and management.
Cut and chopped food items and cooked on a grill or in fryers.
Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles.
Accurately measured ingredients required for specific food items.
Carefully maintained sanitation, health and safety standards in all work areas.
Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
Frequently washed and sanitized hands, food areas and food preparation tools.
Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.
Cleaned food preparation areas, cooking surfaces, and utensils.
Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.
Followed all established restaurant practices and procedures.
September 2012 to October 2012
Equity Group/ Keystone Foods Albany, GA
Deboner
Cleaned and prepared various foods for cooking or serving
Used all food handling standards
Transferred supplies and equipment between storage and work areas
Cleaned, cut, and cooked meat, fish, or poultry
July 2012 to September 2012
Staff Management Albany, GA
Production Worker
Packed containers and re-pack damaged containers.
Assembled product containers and crates.
Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0 percentage incident rate.
Banded, wrapped, packaged and cleaned equipment.
Worked at a rapid pace to meet tight deadlines.
Transported goods from racks, shelves and vehicles.
Followed proper selection procedures as established by the company.
Rotated stock by code and receiving date.
Oversaw warehousing and storage practices and housekeeping.
Unloaded, picked, staged and loaded products for shipping.
April 2011 to April 2012
Sam's Club Albany, Ga
Certified Pharmacy Technician
Working under the guidance of the pharmacist
Dispense medication to the customers waiting at the counter
Check for the prescription thoroughly before giving out the drugs
Build good relations with all the regular customers of the pharmacy
Help the pharmacist maintain the daily record of the sales made
Help them maintain the inventory in an orderly manner because it is required by the law for the pharmacist to keep a good record
Keep a watch on customers that are buying over the counter medication
Report any suspicious purchases made by any customer to the pharmacist
Keep the store clean and keep the medicines in order
Explain to the customers, the dosages written by the doctor on the prescription
Ensured HIPAA compliance.
Provided patient education.
Maintained patient privacy and confidential patient information.
June 2010 to May 2011
Albany Technical College Albany, Ga
Pharmacy Technician Student Internship
Palmyra Medical Center-6 weeks
Winn-Dixie-12 weeks
Walgreen- 6 weeks
Working under the guidance of the pharmacist
Dispense medication to the customers waiting at the counter
Check for the prescription thoroughly before giving out the drugs
Build good relations with all the regular customers of the pharmacy
Help the pharmacist maintain the daily record of the sales made
Help them maintain the inventory in an orderly manner because it is required by the law for the pharmacist to keep a good record
Keep a watch on customers that are buying over the counter medication
Report any suspicious purchases made by any customer to the pharmacist
Keep the store clean and keep the medicines in order
Explain to the customers, the dosages written by the doctor on the prescription
August 2009 to January 2010
Teleperformance Albany, GA
Customer Service Representative
Providing help to the customers that have a problem
Make the customer extremely comfortable so that they can tell of their problem with hesitance
Guiding the customer regarding the problem and explaining to them patiently
Solving the issue quickly and effectively
Using polite language with the customers at all times
If the representative have to make a house call, they have be there on the fixed time as it creates a good impression
Transfer call to their heads if they are unable to solve the problem
Make calls to the customer and enquire if they need help
Follow up on the customers you have already helped
Provide assistance as and when required by the customer, irrespective of day and time
Education and Training
Present Albany State University Albany, GA
Bachelor Degree Biology
Minor in [Chemistry]
[James Merits Scholar] Academic Achievement Award
[2.81] GPA
Coursework in [Biology]
May 2011 Albany Technical College Albany, GA
Diploma Pharmacy Technology
[3.46] GPA
Coursework in [Pharmacy Technology]
Certifications
PHTC 6/10/2011 Georgia License no.PHTC003158Exp. 06/30/2013
National Certification PTCB Certification no. 5601-0801-0197-279Exp. 07/13/2013
CPR certified through American Heart Association
Affiliations
Pharmacy Technician's Letter
Contact this candidate