Manager Customer Service

Susan Hanzakos

Email: ********@***********.***

Address:

City: Los Angeles

State: CA

Zip: 90005

Country: USA

Phone: 323-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Digital software trainer both remote and onsite. Skilled in establishing proper x-ray exposures, training proper sensor positioning. Ability to lead and train others in a professional environment. Understanding of most dental software, and x-ray machinery. Training digital software with proven success rate. A goal oriented team motivator, versatile, dependable, and conscientious. Customer service-oriented Office Manager skilled in greeting patients, scheduling appointments and preparing patient charts. Dental office manager with experience supporting two dentists in a busy dental office. Expertise includes verifying insurance coverage, records reviews and schedule maintenance. Treatment planning and fee presentation, financial arrangements, weekly and monthly reports, collection calls and follow up. Training of both front and back office staff of 10 or more, ability to work productively in high pressure environment Trained Dental Practice Management Consultant with Mercer 2003

Educational Background:

High School Dipolma from Crestwood High Scool, Dearborn MI 1/2001 to 6/1975 (general)

High School Dipolma from Henry Ford Community College, Dearborn MI 1/2001 to 12/2012

Job History / Details:

Professional Summary

Digital software trainer both remote and onsite. Skilled in establishing proper x-ray exposures, training proper sensor positioning. Ability to lead and train others in a professional environment. Understanding of most dental software, and x-ray machinery. Training digital software with proven success rate. A goal oriented team motivator, versatile, dependable, and conscientious.

Customer service-oriented Office Manager skilled in greeting patients, scheduling appointments and preparing patient charts.

Dental office manager with experience supporting two dentists in a busy dental office. Expertise includes verifying insurance coverage, records reviews and schedule maintenance. Treatment planning and fee presentation, financial arrangements, weekly and monthly reports, collection calls and follow up. Training of both front and back office staff of 10 or more, ability to work productively in high pressure environment

Trained Dental Practice Management Consultant with Mercer 2003

Skill Highlights

Strong work ethic

Team player with positive attitude

Good written communication

Exercises good judgment

Patient-focused care

Technical expertise

Strong planning skills

Dental x-rays expertise

Patient educator

professional

Insurance verification competency

Computer charting

Insurance billing specialist

Computer charting

Insurance billing specialist

Dental office expertise

Current X-Ray certification

Front office procedures expertise

Dental equipment maintenance

Fully Expanded Dental Assisting

CPR

Digital radiology professional

Perio charting

Dental records management

Manager Software

Professional Experience

October 2010 to Current

XDR Radiology Los Angeles, CA

Digital dental x-ray software trainer

Training dentist and their staff on placement, exposures, and how to take digital dental x-rays. Also training them to use the digital software to achieve excellent dental radiography. This was done remotely and onsite.

June 2010 to Current

Adam Chen DDS Los Angeles, CA

Dental Office Manager

Greeted and prepared patients for dental examinations.Expertly filed patients' charts and processed billing and payments.Performed laboratory and radiologic support functions such as preparing materials and models.Managed invoices and transaction receipts.Proficiently assisted dentist with diagnostic, preventative, general, orthodontic, endodontic, surgical and periodontic procedures.Accurately collected and recorded patient medical and dental histories.Educated patients about proper oral hygiene and prevention of dental diseases.Expertly charted conditions of decay and disease to prepare for diagnosis and treatment by dentist.Gently and skillfully took and developed radiographs.Expertly managed difficult or emotional patient situations and responded promptly to patient needs.Recommended products and devices for patients' home care.Maintained proper graphical and perio charting.Consistently followed protocols regarding quality assurance, biohazards, infection control, charting and emergencies.Directed staff hygienist training programs in periodontal techniques and procedures.Educated patients regarding preventive dental care, plaque control, causes and treatment of dental problems and oral healthcare services.Wrote precise fabrication instructions and prescriptions for denturists and dental technicians.

Education and Training

Crestwood High Scool Dearborn, Mi

High School Diploma general

Henry Ford Community College Dearborn, Mi

general

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