Customer Service Medical Assistant

LANEA K SPRADLEY

Email: ********@**-*******.***

Address:

City: GULFPORT

State: MS

Zip: 39507

Country: USA

Phone: 228-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Energetic, Customer-service focused, Proficient. Results-oriented team-player eager to bring strong administrative skills to a growing company in need of top-level support.

Educational Background:

High School Dipolma from Florida Gulf Coast University, Fort Myers FL 1/2001 to 11/2012 (Medical Assistant & Administration)

Job History / Details:

Career Overview

Energetic, Customer-service focused, Proficient. Results-oriented team-player eager to bring strong administrative skills to a growing company in need of top-level support.

Skill Highlights

Results- oriented self-starter with experience in Active learning, Critical thinking, Creative problem solving, Reading comprehension, Customer service, Writing, Account Management, Typing, Microsoft Word, Microsoft Excel, PowerPoint, Microsoft Outlook, Internet Basics, Computer Basics, Computer Proficiency Speaking, and Telephone Skills.

Medical terminology, Medical billing, Insurance eligibility verification, Health insurance processing, Patient care advocacy, Coordination,Proofreading, Prioritized, Patient charting, Data Entry, Time management, and Scheduling.

Professional Experience

January 2008 to July 2010

SPECIAL DATA PROCESSING

Customer Service Representative

Handled, processed confidential patient information. Updated patient accounts on daily basis.Maintained detailed administrative procedural processes to improve accuracy improving efficiency.

April 2005 to May 2006

Bealls' Outlet

'

Verified, logged in deadlines for responding to daily inquiries. Provided support for Manager, sales team in supervising work flow.

Handled, processed confidential patient information.

Increased company customers by 25 percentage . Making profit of $2,500 in one year for a Retail Company that has a yearly growth of over 500 retail stores in 17 different states.

Assisted customers, Implemented strong ethical values, decreasing Customer complaints.

January 2003 to June 2003

Cashier

Processed customer payments.

Assisted, contributed information, responded to customer,resolved customer complaints.

Initiated, created customer relations entering establishment.

Documented retail merchandise returns, including exchanges.

Utilized multiple skills in high volume retail food corporation, Maintained clean organized area working with diverse customers.

Demonstrated determination in completing tasks, supporting team employee members, as well as providing high attention to detail.

Education

2012 Florida Gulf Coast University Fort Meyers, Florida

Medical Assistant & Administration

4.0 GPA

Motivated On Line Student

Certified in Medical Assisting, Administration

Coursework in Medical Office Procedures, Administration, The Automated Medical Office, Microsoft Office Specialist, Human Anatomy, Physiology, Medical Terminology, Insurance-Billing, Coding Essentials.

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