Sales Customer Service

Confidential User

Email: ********@*****-*******.***

Address:

City: Citrus Heights

State: CA

Zip: 95610

Country: USA

Phone: 916-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

High-energy owner of two on-line and mobile companies for nine years. I have been successful in building my companies from the ground up. I as have managed and coordinated companies in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. I have enjoyed many opportunities to expand my leadership, communication, and decision making skills. This experience has given me the confidence to apply for your position, and I would consider it an honor to work for your company.

Educational Background:

High School Dipolma from Heald College, Roseville CA 1/2001 to 6/2006 (Network Security)

Job History / Details:

Executive Summary

High-energy owner of two on-line and mobile companies for nine years. I have been successful in building my companies from the ground up. I as have managed and coordinated companies in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. I have enjoyed many opportunities to expand my leadership, communication, and decision making skills. This experience has given me the confidence to apply for your position, and I would consider it an honor to work for your company.

Core Qualifications

Operations management

Staff development

Inventory control

Change management

Staff training

Supervision and training

Skilled negotiator

Computer-savvy

Calm under pressure

Complex problem solving

Adobe software proficiency

PeopleSoft knowledge

Strong organizational skills

Excellent managerial techniques

General ledger accounting

Linux

Advanced computer proficiency (PC and Mac)

Public and private accounting

Cost accounting

Accounts receivable professional

Schedule management

Travel administration

Problem resolution

Self-starter

Deadline-oriented

Microsoft Office

Spreadsheet development

QuickBooks

Staff motivation

Employee training and development

Claims appeal procedures

Inventory systems

Excel spreadsheets

Time management

Professional and mature

Network Security

Sales

Advertisement

Strong problem solver

Advanced MS Office Suite knowledge

Business writing

Understands grammar

Proofreading

Human Resources Management (HRM)

Customer service-oriented

Appointment scheduling

Front desk management

Inventory maintenance

Employee interviewing and hiring

Payment tracking systems

Understands spa services

Cisco Switchboard knowledge

Knowledge of UPS and Fed Ex shipping systems

Social media marketing

Media buying

Campaign performance tracking

Internet marketingDatabase maintenance

System checks and troubleshooting

Server management

Advanced knowledge of HTML

Advanced knowledge of Access/Publisher

Advanced knowledge of Outlook

Advanced knowledge of PC hardware/software

Advanced computer skills

Excellent communication skills

Proper phone etiquette

40 WPM typing speed

Database management

MS Office

Written and oral communication skills

Employee scheduling

Debt and credit management

Collections

Power Point

Artisan

Professional Experience

November 2010 to Current

Soapery Sweet (AKA Sugar Bubbles Soaps) Citrus Heights, CA

CEO

Built on-line/mobile bath and body products company from the ground up. I do everything from making products, selling, inventory, accounting, advertising, packaging etc.

January 2010 to Current

DollBabii (AKA A lil bit of sugar) Citrus Heights, CA

CEO/Manager

Manage all sales, advertisement, accounting, package and help make products for my children's shop of charms, clothing, candles, soap and more.

November 2008 to April 2010

Tech Boy Computer Solutions Citrus Heights, CA

Tech-Coordinator

Provided base level IT support phone clients. Built and maintained successful relationships with service providers, dealers and consumers. Maintained composure and patience in face of difficult customer situations. Processed an average of100 inbound and outbound technical support calls. Researched issues on various computer systems and databases to resolve complaints and answer inquiries. Scheduled techs on a daily basic and data entry.

December 2004 to September 2009

BeautiControl Roseville, CA

CEO/Spa Consultant

Informed guests of spa services, programs and activities over the phone and in person.Sold thousands in spa retail items and gift cards every month. Researched the various types of spa therapies and treatments to be better informed of spa services. Coordinated and booked all spa service appointments for individual and group clients.Replenished body treatment sheets after each spa session. Continually updated spa forms and brochures with the most current information. Scheduled all in home spa treatments. Accounting, Shipping and managed on-line store.

December 2006 to November 2008

GT Installation/ Susan Texiera Real Estate Auburn, CA

Administrator/Accountant

Investigated and resolved discrepancies in monthly bank accounts while under tight deadlines. Collaborated extensively with auditors during preliminary and year-end audit processes. Tracked all capital spending against approved capital requests. Restructured and analyzed QuickBooks to improve budget reporting. Analyzed costs and revenues to project future trends. Managed accounting operations, accounting close, account reporting and reconciliations. Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software. Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions. Performed field audits on wide variety of clientèle using Quick Books System. Completed monthly, quarterly and annual bank reconciliations for 2 small companies. Assisted in the creation of vendor contracts for outside vendors. Wrote contract documents, purchase agreements and closing statements. Assisted in developing marketing material for properties. Verified that the legal formalities were completed prior to closing dates. Followed up with prospects throughout the sales process.Actively follow-up with prospects and hot leads. Made advertisement and advertised Realtor's selling properties to the general public via networking, brochures, ads and multiple listing services to maximize exposure. Payroll, Accounting, Accounts Payable and Accounts receivable.

December 2005 to November 2006

Kodiak Roofing Lincoln, CA

Administrator/Bid Coordinator

Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Verified and logged in deadlines for responding to daily inquiries. Coordinated meetings with other department managers and served as main liaison between sales and engineering staff. Standardized department filing system to increase efficiency. Improved communication efficiency as primary liaison between departments, clients and vendors. Directly supported CEO in managing operation work flow. Coordinated all roofing jobs with architects. Wrote up and sent out Bids. Filing and managed phone calls.

December 2001 to December 2004

Cell Nut/AT&T Wireless Beale AFB, CA

Manager

Coordinated all department functions for team of 3 employees. Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Verified and logged in all sales and inventory daily. Managed all payroll, accounting, employees, contracts and sales. Created databases and spreadsheets to improve inventory management and reporting accuracy. Managed incoming and outgoing calls for busy Wireless store.

Education

2006 Heald College Roseville, CA

Associate of Applied Science Network Security

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