Customer Service Administrative Assistant

Confidential User

Email: ********@*********.***

Address:

City: Gainesville

State: FL

Zip: 32608

Country: USA

Phone: 352-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.

Educational Background:

High School Dipolma from Newberry Jr. Sr. High School, Gainesville FL 1/2001 to 6/1986 (Business Administration Mangament)

High School Dipolma from The Salon Professional Academy, Gainesville FL 1/2001 to 12/2012

Job History / Details:

Career Overview

Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.

Skill Highlights

Problem resolution

Self-starter

Deadline-oriented

Employee training and development

Microsoft Office

Staff motivation

Insurance processing

Core Accomplishments

Scheduling

Facilitated on boarding of new employees by scheduling training, answering questions and processing paperwork.

Calendaring

Planned meetings for Director.

Research

Investigated and analyzed client complaints to identify and resolve issues.

Scheduling

Managed daily schedules of office staff..

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Answered multiple phone lines, transferred calls to corresponding departments, filed patient records.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Administration

Performed administration tasks such as filing, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Professional Experience

June 2008 to December 2006

Santa Fe Community College East Gainesville Initiative Gainesville, Florida

Administrative Assistant/Grant Processor;closer

Maintained detailed administrative and procedural processes to improve accuracy and efficiency.Verified and logged in deadlines for responding to daily inquiries. Created databases and spreadsheets to improve inventory management and reporting accuracy.Developed more efficient filing systems and customer database protocols.Directly responsible for managing operational work flow and all procedures and deadlines associated with completing grant in a timely manner. Organized master Resident Index and information files in master database.

January 2010 to Current

self Gainesville, Florida

Cosmetologist and makeup artist

Provided exceptional excellent customer service to each individual client in a professional, caring, and knowledgeable manner.

June 2006 to December 2006

Aging and Geriatric Research at the University of Florida Gainesville, Florida

Administrative Assistant

Maintained detailed administrative and procedural processes to improve accuracy and efficiency.Managed incoming and outgoing calls for busy office. Standardized department filing system to increase efficiency. Handled and processed confidential customer information. Developed more efficient filing systems and customer database protocols.Coordinated meetings with departmental Doctors.

June 2008 to December 2008

The Elite Children's Academy Alachua, Florida

Director and Administrator/CEO

Coordinated all department functions for team of 4 employees.Maintained detailed administrative and procedural processes to improve accuracy and efficiency.Verified and logged in deadlines for responding to daily inquiries.Managed supply inventory, records, and company files.Contacted customers to discuss status of billing and reimbursement process to ensure account resolution.Supervised and trained new staff.Updated customer accounts and information on a daily basis.Managed incoming and outgoing calls.Standardized department filing system to increase efficiency. Increased meeting efficiency by developing meeting agendas.Handled and processed confidential customer information.

December 2008 to June 2008

Faith Academy at Spirit of Faith Christian Center Gainesville, Florida

Administrator

Coordinated all department functions for team of eight employees.Maintained detailed administrative and procedural processes to improve accuracy and efficiency.Verified and logged in deadlines for responding to daily inquiries.Supervised and trained all new staff. Standardized department filing system to increase efficiency.Increased meeting efficiency by developing meeting agendas. Handled and processed confidential customer and employee information.

Education

1986 Newberry Jr. Sr. High School Gainesville, Florida

High School Diploma Business Administration Mangament

2010 The Salon Professional Academy Gainesville, Florida

Associate of Science Cosmetology

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