Customer Service High School

LAKASHIA TURNER

Email: ********@*****************.***

Address:

City: Stone Mountain

State: GA

Zip: 30083

Country: USA

Phone: 404-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated and focused Production Clerk who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. As a motivated Customer Service Professional, possessing over 15 years of experience working with the public is only part of my skill set. Besides being a mature and reliable employee with sharp time management, organizational skills, clerical skills, technical skills, verbal etiquette, problem solver, and dedication aides my strengths. Known as an enthusiastic team player who is also capable of performing a job alone, as well with others, has earned me respect as a leader and co-worker. The opportunity to add my background and skill set to your business will be a great privilege.

Educational Background:

High School Dipolma from Meridian High School, Meridian MS 1/2001 to 5/1994 (General education)

High School Dipolma from Meridian Community College, Meridian MS 1/2001 to 12/2012

High School Dipolma from Meridian Community College, Meridian MS 1/2001 to 12/2012

High School Dipolma from Meridian High School, Meridian MS 1/2001 to 12/2012

High School Dipolma from Final Touch Beauty School, Meridian MS 1/2001 to 12/2012

Job History / Details:

Summary

Dedicated and focused Production Clerk who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

As a motivated Customer Service Professional, possessing over 15 years of experience working with the public is only part of my skill set. Besides being a mature and reliable employee with sharp time management, organizational skills, clerical skills, technical skills, verbal etiquette, problem solver, and dedication aides my strengths. Known as an enthusiastic team player who is also capable of performing a job alone, as well with others, has earned me respect as a leader and co-worker. The opportunity to add my background and skill set to your business will be a great privilege.

Highlights

Microsoft Office proficiency

Excel spreadsheets

Meticulous attention to detail

Self-directed

Results-oriented

Strong problem solver

Strong interpersonal skills

document scanner

metering mail

shipping, receiving and tracking mail through UPS, Fed-EX, and Postal Courier

Photo copying

Operate a cash register

Accomplishments

Created a manual with different training material for new and old employees (sourceHov)

Received a Scholarship for being on the Dean's List holding a 4.0 average in the Criminal Justice Field (Kaplan University)

Awarded Most Determined Student (Meridian High School)

Created a Fund Raiser for unpriveleged teenagers to raise money for an end of year trip at (The Boy's and Girls Club of Lauderdale County)

Experience

August 2011 to Current

SourceHOV Forest Park, GA

Day Support Team Production Clerk/Mail Sorter

Scan documents and capture X-rays dealing with HIPPA claims

Sort, prep, and audit incoming and outgoing mail

Log-in and ship out mail using tracking log through UPS, Fed-X, and Postal Service

Photo copying, filing, and storing documents

Make sure all documents and X-rays are accounted for and reconciled on computer to close out end of day report

Metering mail that needs postage to be shipped out.

Received and distributed faxes and mail in a timely manner.

Received and screened a high volume of internal and external communications, including email and mail.

Train new employees on all aspects of service and operation of machinery

March 2011 to August 2011

TRC Staffing/SourceHOV Forest Park, GA

Mail Sorter

Open, sort and prep documents that need to be scanned, stored, or shipped out due to.

its classification.

Sort 450 pieces of mail hourly.

Sort mail with quality and meeting the standards of production daily.

Received and distributed faxes and mail in a timely manner.Received and screened a high volume of internal and external communications, including email and mail.

February 2007 to January 2011

Save-A-Lot Grocery Store Meridian, MS

Cashier

Provide exceptional Customer Service to patrons of the establishment

Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.

Train new employees on all aspects of service and operation of machinery

Worked as a team member performing cashier duties, product assistance and cleaning.

Provides transactions on cash registers dealing with collecting, funding, and budgeting money, debit cards, credit cards, and checks within the establishment

Assisted with stocking and other assigned duties Maintain a clean and safe working environment.

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

Assisted customers with store and product complaints.

Recommended, selected and helped locate merchandise based on customer needs and desires.

March 2005 to October 2006

Queen City Nursing Home Meridian, MS

Certified Nursing Assistant

Assist residents with daily care Monitor daily activities

Conduct case management services, logging daily vital statistics and food intake

Instrumental in the training of new employee

Read and recorded temperature, pulse and respiration.

Assisted patients to and from doctors appointments.

Cleaned and organized patients' living quarters.Positioned residents for comfort and to prevent skin pressure problems.

Recognized and reported abnormalities and/or changes in patients' health status to nursing staff.Assisted with transferring residents in and out of wheelchairs and adaptive equipment.

May 2004 to August 2004

The Village Kitchen Meridian, MS

Bread Cook/Waitress

Provide excellent customer service to guests, ensuring a pleasurable experience.

Ensure buffet remained clean and well stocked at all times.

Prepare all muffins, rolls, and breads found on food bar.

Accepted payment from customers and made change as necessary.

Assisted co-workers.

Cleaned bars, work areas, and tables

Greeted guests and sat them at tables or in waiting areas

Located items requested by customers

Weighed, measured, and mixed ingredients according to recipes using various kitchen utensils and equipment

Cooked food properly and in a timely fashion, using safety precautions

October 2001 to January 2003

Goody's Family Clothing Meridian, MS

Customer Service Cashier

Provide exceptional customer service

Collected and refunded cash/credit/debit sales

Lay away management

Helped customers select products that best fit their personal needs.

Processed all sales transactions accurately and in a timely fashion.

Computed sales prices, total purchases and processed payments.

Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.

Operated a cash register to process cash, check and credit card transactions.

March 2002 to August 2002

Walmart Meridian, MS

Stock Associate

Stocked and rotated inventory regularly.Responsible for maintaining and stocking over the counter pharmaceutical items.

Zoning aisles and counters for aesthetic and efficiency purposes.

Maintained a clean and safe working environment.

Organized the store by returning all merchandise to its proper place.

Recommended, selected and helped locate merchandise based on customer needs and desires.

August 1995 to August 2001

Program Specialist/Work Study Coordinator

Daily educational and recreational activities.

Assisted with clerical and office duties.

Coordinated and implemented fund raisers.

Managed daily activities for the 9-16 age group.

Education

Present Kaplan University Fort Lauderdale, FL

Criminal Justice/Forensic Science

12/2006 Meridian Community College Meridian, MS

08/1996 Meridian Community College Meridian, MS

Business Communication

05/1995 Meridian High School Meridian, MS

General Studies

01/2006 Final Touch Beauty School Meridian, MS

Cosmetology

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