Customer Service Manager

Brenda L Harris

Email: ********@**************.***

Address:

City: Mitchellville

State: MD

Zip: 20721

Country: USA

Phone: 301-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Accomplished highly motivated project coordinator with over 18 years of experience in fast-paced consulting engineering environment, facility and property and event management. Customer service oriented problem solver with the ability to adapt to new situations. Strive for results. Strong ability to support or lead as a team player. Proficient in: Project Coordination Project Setup & Monitoring Project Communication Customer Service Microsoft Office Suite Oracle Financial Contract Manager Team Building Personnel Management High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.

Educational Background:

High School Dipolma from Nyack College, Washington DC 1/2001 to 6/2008 (Organizational Management)

High School Dipolma from Prince Georges Community College, Washington DC 1/2001 to 12/2012

Job History / Details:

Executive Summary

Accomplished highly motivated project coordinator with over 18 years of experience in fast-paced consulting engineering environment, facility and property and event management. Customer service oriented problem solver with the ability to adapt to new situations. Strive for results. Strong ability to support or lead as a team player. Proficient in: Project Coordination Project Setup & Monitoring Project Communication Customer Service Microsoft Office Suite Oracle Financial Contract Manager Team Building Personnel Management High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.

Professional Experience

June 2003 to July 2011

AECOM

Project Coordinator

Coordinated construction projects office day-to-day operations and project coordination for $525M construction contract.

Facilities/space manager for project site; Procured and managed site facilities Coordinated human resource logistics with staff Reviewed and processed invoices for payment: Vendors, Subcontractors, General Contractors, Expenses for facility and client account payables Communicated and trained staff on new processes Arranged and setup webinars, seminars, meetings, social events and calendar request Developed and implemented standard operating procedures for document management.

Developed and reviewed contract scope of work Assisted in the pre and post-bid process of construction proposals and solicitations.

Reviewed RFQ's for contract selection, assisted in preparing the RFP's and final bids Converted the manual document filing systems to an electronic system for the construction documents using Oracle Contract Manager V12 Supervised office administrative staff; Organized IT tra.

Jan 2002 to May 2003

Earth Tech

Administrative Assistant

Assisted project controls manager in overseeing the flow of construction documentation for construction contractors and Sub contractors.

Assisted in the process of change management from RFI's, PCO's to Change Orders for large construction contractors.

Back up assistant to the office management: parking, organized office social events, meetings, mail distribution and office communications:.

Brenda Harris.

Managed the projects documentation from beginning of the project until the final closeout and turnover to owner.

Conformed documents after design reviews; secured permit drawings; and processed project flow through Primavera Expedition.

April 1999 to Nov 2001

Facilities Manager

Managed and operated 92,000 sq ft.

portfolio of commercial property.

Implemented the safety first rule to maintain a safe and secure environment.

Coordinated Building Events/Room Assignments Managed Vendor Contracts Landscaping, Maintenance, Parking, Pest Control Security, Energy, Construction, Waste Management Monitored accounts receivables & payables Executed Office/Space requirements Lead customer service liaison Procured vendor services for government agencies such as; GSA, DOD, and AFIS Negotiated tenant lease renewals Supervised maintenance staff Generated Monthly/Annual Budgets Established Recycling Program to owner.

September 1996 to April 1999

Epilepsy Foundation

Event Planner

Proven ability to balance priorities, meet tight deadlines, and produce superior quality work.

Thrive in dynamic, high-pressure environments and strive for success.

Used lessons learned for future venues.

Directed vendors: events signage, audiovisual equipment, printing and security Organized volunteers for site venues Trained and managed conference registration staff Events transportation and hotel coordinator Debriefed and reviewed evaluations, approved staff/sponsored attendees expense reports and prepared thank you notes to presenters/employees and participants.

Generated award letters, created templates for awards/trophies and always on call in case of emergencies Develop strategies for improvement based on evaluations.

Education

2008 Nyack College,

Bachelor of Science Organizational Management

Prince Georges Community College,

Prince George's County MD- Construction Management

Managing Your Facility, Continuing Education, National Seminar Association

Managing Commercial Property, University of Maryland, College MD

OSHA 10 hour certification

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