Customer Service Manager

Sloane Laird

Email: ********@************.***

Address:

City: Pinckneyville

State: IL

Zip: 62274

Country: USA

Phone: 618-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. I would consider myself a reliable and friendly Customer Service Manager who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience.

Educational Background:

High School Dipolma from Pinckneyville Community High School, Pinckneyville IL 1/2001 to 8/2005 (General education)

Job History / Details:

Professional Summary

Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. I would consider myself a reliable and friendly Customer Service Manager who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience.

Core Qualifications

Knowledge of 5S methodology

Dedication to product quality

Inventory control procedures

Employee scheduling

Cash handling accuracy

Loss prevention

Store planning and design

Detail-oriented

Excellent multi-tasker

Display design

Strong communication skills

Store opening and closing procedures

Accurate cash handling

Conflict resolution skills

Reliable

Scanner capabilities

Store opening and closing procedures

Conflict resolution skills

Reliable

Paper to floor plan-o-grams

Electronics manager

Quick learner

Experience

July 2011 to Current

Staff management/ Nascote Nashville, Illinois

Laborer

I am currently a laborer at Nascote which entails but is not limited to : Production, shipping, scanning, audits, paperwork, multi-tasking and just general production.

June 2011 to Current

Staff management - Nascote Nashville, illinois

Laborer

I am a laborer in a warehouse and my job includes but is not limited to : scanning, auditing, general production and relieving. Provided onsite training.

March 2006 to July 2011

Alco Nashville, Illinois

Customer Service Manager/ General Employee

At this location i was a general employee for 2 years then i was asked to step up as a temporary customer manager but was asked to stay a permanent manager. Answered customers' questions and addressed problems and complaints in person and via phone.for three years. Processed an average of 30 transactions each day in a timely manner. Opened and closed the store, which included counting cash drawers and making bank deposits.Helped customers select products that best fit their personal needs.Maintained visually appealing and effective displays for the entire store.Educated customers on product and service offerings.Kept the showroom clean and maintained neat, orderly product displays.Kept current on market and product trends to effectively answer customer questions.Completed floor replenishment to guarantee size availability and promote customer satisfaction.Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.Communicated information to customers about product quality, value and style.Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.Communicated store policy violations to the leadership team in a timely manner.Attended one team meeting each month to voice concerns and offer constructive feedback to others. Processed shipments and maintained organized stock shelves.Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.Marked clearance products with updated price tags.

October 2003 to April 2006

Subway Pinckneyville, Illinois

Sandwich artist

Accepted payment from customers and made change as necessary.Cleaned and maintained the beverage area, display cases, equipment, and order transaction area, Examined trays to ensure that they contained required items, Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers, Inspected dining and serving areas to ensure cleanliness and proper setup, Loaded dishwashers and hand-washed items such as pots, pans, knives, Performed serving, cleaning, and stocking duties in establishments, Planned and prepared food for parties, holiday meals, luncheons, special functions, and other social events, Portioned and wrapped food, Prepared a variety of foods according to customers' orders or supervisors' instructions, Stocked and rotated products, stocked supplies, and paper goods in a timely basis, Stocked supplies in serving stations, cupboards, refrigerators, and salad barsStored clean equipment and utensils and Cleaned and prepared various foods for cooking or servingCleaned bars, work areas, and tables

May 2003 to July 2003

Prairie Cardiovascular Carbondale, Illinois

Receptionist

I was actually part of this company for all together 9 months it was separated because i was still going to school so i was temporary summer help. I provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines. Scanned in insurance cards, took co-pays as well as checked them into the system. Transfered files from paper charts into electronic files, made copies, answered a multi-line phone system. I am very good with computers, people and enjoy helping in any way possible.

Education

2005 Pinckneyville Community High School Pinckneyville, illinois

High School Diploma General education

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