Customer Service High School

ROBERT HAYES

Email: ********@***********.***

Address:

City: Topeka

State: KS

Zip: 66604

Country: USA

Phone: 515-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I would say that my goals are pretty well met in my life right now just the chance to of being happy and waking up and spreading a little sunshine in just one person's life every single is good enough for me so far.

Educational Background:

High School Dipolma from Hamilton College Information Technology, Des Moines IA 1/2001 to 4/1995 (Computer science)

High School Dipolma from DMACC Vatterott College, Des Moines IA 1/2001 to 12/2012

Job History / Details:

Experience

February 2011 to Current

IA/Kansas

Contract I/T positions

I have ten year of working with Network infrastructures.

December 2006 to December 2010

Wells Fargo Des Moines, IA

Network Analyst II

Configuration of small branches switches 2500's 2600's 2800's 2960's 3600's 4500's and routers.

Creating and subnetting networks and also creating new vlans for added expansions Implementation of encryption within the WFFIS DNS domain Engineering designs for WFFIS small branches and while also maintain their databases Did monthly on-call rotation schedule Created tickets for opening and closing infrastructure change management Pac 2000 tickets.

February 2002 to December 2006

Wells Fargo Des Moines, IA

Network Analyst I

Managing the DHCP & DNS servers for the WFFIS domain via Lucent QIP Maintaining in addition to assigning IP addresses for all devices within the network Sonet ring & Qwest provisioning management Provide both DNS and dynamic updates for both the production and test environments Setting up Citrix and VM ware environments for the servers Tracking and provisioning circuits usage for (OC-48's DS3's T1's) for monthly billing for WFFIS. Took all I/T escalated calls from all the I/T groups in regards to any DNS, DCHP or IP connectivity issues.

December 2003 to December 2005

Wells Fargo Des Moines, IA

Network Analyst I

Created and implemented the WFFIS network naming documentation Monitoring network capacity for all static & dynamic devices within WFFIS infrastructure Managing and maintaining the dici database for all circuits Managed all of Vital Lucent QIP Software pushes and updates Help Migrate the WFFIS domain DNS domain devices into the active directory domain.

Experience Configured small routers and switches Created and subnetted network in addition to adding new vlans within t he network Implementation of encryption within the WFFIS DNS domain Setup test enviroment for both the DNS & DHCP primary and secondary Managing the DHCP & DNS servers for the WFFIS domain Maintaining and assigning IP addresses for all devices within the network Provisioned Sonet ring & Qwest management Provide both DNS and dynamic updates for both the production and test environments Setting up Citrix and VM ware environments for the servers Tracking and provisioning circuits usage for (OC-48's) (DS3's) and (T1's)

May 1998 to January 2002

Wells Fargo Des Moines, IA

Collection Analyst

Provided daily outbound calls for Wells Fargo customers for payments and due balances.

January 1996 to April 1998

Wells Fargo Des Moines, IA

Customer Service Rep

Took inbound customer service calls while also writing up billing disputes.

Education

2005 Hamilton College Information Technology Des Moines, IA

Cisco Certified Network Associate (CCNA 3/10

CCNP (Switch 642- 813)

1994 DMACC Vatterott College Des Moines, IA

Associates Degree Computer science

Contact this candidate