Manager Customer Service
Resume:
Michael Ghilardi
Email: ********@****-****.***
Address:
City: Torrance
State: CA
Zip: 90504
Country: USA
Phone: 310-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Experienced Restaurant Manager who oversaw a high-volume, $1.6 million dollar restaurant. Versed in planning daily operations, human resources, payroll, staffing and inventory management.
Educational Background:
High School Dipolma from University of San Diego, San Diego County Jail CA 1/2001 to 6/2002 (Marketing)
Job History / Details:
Summary
Experienced Restaurant Manager who oversaw a high-volume, $1.6 million dollar restaurant. Versed in planning daily operations, human resources, payroll, staffing and inventory management.
Highlights
L.E.A.D certified
Food Safety Manager certified
Proven sales record
Full service restaurant background
Operations management
Customer-oriented
Strong leader
Stable work history
Hiring and training
Experience
April 2005 to 12/3/2012 12:00:00 AM
On The Rocks Sports Grill Redondo Beach, ca
General Manager
Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
Scheduled and directed staff in daily work assignments to maximize productivity.
Efficiently resolved problems or concerns to the satisfaction of all involved parties.
Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
Developed and maintained exceptional customer service standards.
Optimized profits by controlling food, beverage and labor costs on a daily basis.
Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
Regularly updated computer systems with new pricing and daily food specials.
Managed accounts payable, accounts receivable and payroll.
Counseled and disciplined staff when necessary.
Education
2002 University of San Diego San Diego, ca
Marketing
Coursework in Business, Restaurant and Hotel Management
Football Team - 1997-2000
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