Sales Project

Title:Network Technical Engineer

***********@*****.***

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NAME: Confidential770, Confidential770

ADDRESS:

ADDRESS2:

CITY: Atlanta

STATE: GA

ZIP: 30301

CANDIDATE ID: 2302578

US CITIZENSHIP:

EDUCATION:

EXPERIENCE:

WILL RELOCATE: -

JOB WANTED:

RATE NEEDED:

TELEPHONE:

EMAIL: ***********@*****.***

HOMEPAGE:

HOTTEST SKILLS: 2167, 3270, 80.86, a+ certification, abap, active server, activex,

animation, apache, applet, as 400, as/400, as400, assembly language, athlon, autocad,

automatic test equipment, aviation, baan, banyan

REVISION: 22-MAY-02

YOE:

RESUME:

E-mail: ***********@*****.***

mailto:***********@*****.***:

Professional Highlights

Five years of total IT experience.

Three years of experience in analysis, design, development, customization, testing and

implementing of Clarify eFrontOffice.

Possess strong knowledge and experience in Support, Helpdesk, Call Center, Quality and

Sales modules of Clarify CRM.

Extensively used clear basic code to customize all Clarify modules.

Understanding in the use of Clarify Business Objects.

Good training, presentation and documentation skills.

Technical Skills

CRM : CLARIFY 8.0(Support, Helpdesk, Quality, CallCenter and Sales)

Clarify Tools : UIE, DDE, Cbex, Dataex and Query Anything, Business Objects

Client/Server : ORACLE 8.0 and SQL Server 7.0

GUI : Visual Basic 6.0, Forms 4.5

OS : MVS/ESA, OS/2, UNIX, WINDOWS NT/98/2000 and MS-DOS

Additional Software : T.O.A.D, MS-Word, Excel, Power Point, MS-Project and Visio

Version Control Software: PVCS, Changeman, and ClearCase

Languages : COBOL, JCL, SQL, Pl/Sql, Pro*C

Mainframes : CICS, DB2, VSAM, TSO/ISPF

Middlewares : Tuxedo

Reporting Tools : Crystal, Actuate

EDUCATIONAL QUALIFICATION

B.Sc

. Statistics, University of Madras, India.

Higher Diploma

in Software Engineering, Aptech Computer Education, India.

IBM Mainframe Training

Course, DSRC, India.

Clarify Training, Sun Solutions Inc

., Delaware.

Project Duration: 05/00

- 05/01

Position: Sr. CRM Developer/Support

Client:

Confidential Company

Location: Falls Church, VA

As Secondary Admin/Support:

Created different Business Rules and set various time bombs to fire depending on priority

and severity levels for cases and subcases for the support and sales staff.

Involved in creating queues and giving privileges to end-users.

Attended to different technical cases and resolved them on time.

Involved in configuring the NetCool interface from NMS to Clarify.

Configured and maintained all the telecom products in Product Catalog.

Installed Query Anything and built properties for various Clarify Objects.

Trained the Sales Admin users on the customized Sales module.

As Developer:

Modified schema with new user-defined objects and relations per the business data model.

Also added various user-defined fields to the existing Clarify supplied objects for the

same.

For Support module, designed and developed new tabs (a. Vendor Info,

b. TC&I Info and c. NOC Info) for 776 and 775 forms and wrote cbcodes for their

functionality.

Involved in the stakeholders meetings to analyze the requirements gathered by the

Business Edge analyst group.

Wrote an interface using cbbatch code to load around 48,000 contacts into the Clarify

database from the sales database.

Trained different user groups on the usage of the customizations of various forms before

each production release.

For Sales module, created new methods on Extended Contextual Objects to filter active

products from the parts and opportunity screen.

Drafted data clean up procedures to eliminate the duplicate and improper data in the

production database.

Environment: Sun Solaris 2.6, Oracle 8.0.6, Clarify 8.0sr1.1

Project Duration:

01/00

- 04/00

Position: Sr. CRM Developer/Analyst

Client: RSA Security Inc

.

Location: Bedford, MA

Customized Clarify schema, to add the new defect object and its MTM relation to the

Case object.

Wrote Clearbasic code to customize the Case form with new command buttons to perform link

operations with the Defect screens.

Created Select Defects and Linked Defects form, in order to branch from the Case

form, when a link is to be established, based on the users choice.

Trained users in the usage of the customized forms.

Documented the customizations in a user-friendly manual.

Environment: Sun Solaris 2.6, Oracle 8.0, Unix, Clarify 7.0

Project Duration:

07/99

- 12/99

Position: CRM Developer/Analyst

Client: Oacis Healthcare Systems

Location: San Rafael, CA

Analyzed and prioritized the requirements gathered from the Clarify Focus Group (CFG).

Created of a detailed high-level specification document.

Wrote Clearbasic code for the new controls in forms, which includes adding tabs and list

boxes to the Case form, CR form and the CRs from Query form.

Created user accounts and profiles along with their work shifts.

Modified the business rules and drafting a suggestion sheet to setup privilege classes to

meet the organizational requirements.

Generated ad-hoc and standard reports for business needs for other departments.

Documented all the customizations done to the Clarify database and the baseline forms.

Environment: Sun Solaris 2.6, Oracle 7.3.4, Unix, Clarify 6.0

Project Duration:

10/98

- 06/99

Position: Sr. Developer/Systems Analyst

Client: Security Dynamics Inc

.

Location: Bedford, MA

Customized Clarify modules as follows:

Created the KMS user-defined form for fetching the KMS (Knowledge Management System)

record for the corresponding Contact record.

Modified the Change Request (CR) and the Case forms to add three command buttons for -

selecting the Cases/CRs, to see the linked Cases/CRs, and to Link direct the open Case/CR

with a CR/Case. Designed four new user defined forms to achieve the same.

Modified the Contract form with a text box, for the user to enter the service providers

site id and then to fetch the related record in a read only site form.

Added a command button to the Case form to invoke the web browser and to take to the

ClearQuest web site.

Modified the Case form to invoke the Primus solution builder using a command button, and

send the case number and title as parameters.

Prepared a user-friendly guide for the customizations.

Environment: Sun Solaris 2.6, Sybase 11.5, Unix, Clarify 6.0

Project Duration:

04/98

- 09/98

Position: Programmer/Analyst

Client: American Express

Location: Phoenix, AZ

Project ID - This Project provides online update & inquiry capability for mailing name,

salutation and tele-list exclusion codes, when card-members request changes or need some

information. The Purge process of Project-id gets an input file from the NACH (Name and

Address Credit History) database which has account number and the name-match, takes back-

up of them in a tape file and then purges the record from project-id database.

Responsibilities:

Coding of programs for NACH (Name and Address Credit History) module.

Database creation of VSAM KSDS and ESDS clusters & loading of test data.

Developing packages in ChangeMan for the purge process.

Implementing, testing over purge and maintaining the accuracy of the results.

Environment: IBM 3090, MVS/ESA, IMS DB/DC, COBOL, ChangeMan (V 4.1.6.)

7/96

- 1/98Programmer/AnalystBharti Systems Ltd

., India

.

1.

Cargo Management System, Duration: 12/97 - 1/98

The module created in this system includes - Flight Information, Vessel Information,

Customer List, (Maintenance) Incoming/Outgoing Cargo Container Management, Bill

Maintenance and Reports (Date/Country/Category). The system keeps track of complete cargo

movement. The modules are designed to process information about flights, vessels,

customer, incoming and Outgoing Cargo. Billing and Aging reports are also generated.

Responsibilities:

Analysis, Design using ERDs and DFDs.

Writing Cobol programs, subroutines for each module.

Downloading the Inventory of CLIST.

Code walkthrough of the system.

Generated control-break reports - country and category as breakpoints.

Documentation of the entire system.

Environment: IBM ES/9000, MVS/ESA, JCL, VSAM, CICS, DB2 and COBOL.

2. Job/Order with Job Management, Duration:

4/97

- 11/97

This system provides information on the profitability of Job Orders being executed. It

starts from receiving and logging a Job Order. A procurement requirement, based on the

order volume is processed and inventory for the various jobs is tracked. Materials issues

against each job are monitored. The finished goods are grouped based on orders, for

dispatch to customers. When a job order is fully processed, the cost of raw materials for

the job is automatically computed and printed on reports.

Responsibilities:

Developing of online modules.

Coding of BMS Macros for online modules.

Unit testing of 'Material Monitory' module.

Viewing output of the coding and Implementation phases and documentation.

Environment: IBM ES/9000, MVS/ESA, JCL, VSAM, CICS, DB2 and COBOL.

3. Customer Billing & Information System, Duration: 7/96 - 3/97

The primary objective of this system was to provide an overview of the actual utilization

of various computing resources against their availability. This aided in analyzing

workloads, taking decisions for augmentation, planning for better utilization and sharing

of computer services with prospective users. The secondary objective was to develop an

accounting system for the billing of computer users. Billing reports converted utilization

of resources by users, into equivalent Rupees charges and provided a pattern of recovery.

Various reports like resource utilization report, user billing, configuration analysis,

job scheduling, direct access volume activity summary & evaluation of data set activity.

Responsibilities:

Writing specifications and making changes in the existing codes with new rate policy.

Loading the test data and implementing to know the accurate utilization of computing

resources.

Testing and implementation of the project.

Environment: IBM ES/9000, MVS/ESA, JCL, VSAM, CICS, DB2 & COBOL.

4/95

- 4/96, Programmer/AnalystPrognet Systems, India

.

1.

HI- Power 2.5, Duration: 11/95 - 4/96

Hi - Power 2.5 is a Package for administering hire purchase schemes (rent to purchase).

This is primarily used by non-banking finance companies that provide hire-purchase schemes

to customers. This package handled entry and administration of hire purchases, including

contract openings, EMI Calculations, due collections, normal closures, pre-closures,

seizure of assets, sale of seized assets, insurance payments etc.

Responsibilities:

Data Analysis, Creating tables and views and coding as per the user specifications.

Developed a package to calculate the Equated Monthly Installment calculations.

Developed several reports for Weekly Purchase reporting system.

Unit testing and implementation.

Environment: Oracle 7.3, Forms, Reports, SQL, PL/SQL, Pro*C, Win NT/95.

2. Mobilizer, Duration: 4/95 - 10/95

This was a Package for Non-Banking Finance Companies (NBFCs) that provide financial

assistance in the form of loans to customers. The Package handles deposit mobilization,

issue of loans based on fixed deposits or on collateral securities, deposit openings,

warrant generations, issue closures, loan issue, repayment of loans, loan closures,

deposit certificate printing, warrant printing, remainder letter generation etc.

Responsibilities:

Writing control files for the Finance Loan Module.

Developed PL/SQL stored packages, procedures and SQL scripts to update Oracle master

tables from load tables.

Developed login screens and other use friendly screens for menu access system. Menus are

activated based on user levels.

Environment: Oracle 7.3, Forms, Reports, SQL, PL/SQL, Pro*C, Win NT/95.

Senior CRM Developer, CRM, Programmer, Clarify, Telecom, eFrontOffice, Programmer,

Analyst, card services, software engineering, mainframe, oracle, sql, visual basic, unix,

windows, Microsoft,visio, pvcs, changeman, clearcase, cobol, jcl, cics, business objects,,, db2, vsam, tso/ispf, tuxedo, crystal, actuate, sun

solaris, ibm, query, primus, support, helpdesk, call center, sales

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