Customer Service Manager

Amy Husted

Email: *********@********.***

Address: **** ********* *** *

City: Coconut Creek

State: FL

Zip: 33066

Country: USA

Phone: 954-***-****

Skill Level: Experienced

Salary Range: $45,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Experienced Law Enforcement Professional with a passion to serve the public responsibly. Recognized by management for having a -whatever it takes- work ethic while always exceeding established job performance measures. Possesses diversified professional experience allowing for a quick learning curve and the ability to successfully fulfill responsibilities in multiple areas. Delivers total customer satisfaction. Credible references.

Professional Strengths:

* Microsoft Office * Presentations

* Project Oversight

* Budget Management * Schedule Coordination

* Confidential Information

* Company Liaison * Superior Customer Service

* Quality Assurance

* Event Planning * Motivator and Trainer

* Interviewing

* Research * Correspondence

* Adaptability

Key Achievements:

Controlled a nearly $1-million budget and inventory.

Increased level of customer satisfaction by more than 30%.

Hired over 60 instructors for the School Board.

Wrote training manuals, created electronic tracking system in Excel, and conducted seminars for new employees in person and over the web using Blackboard.

Taught First Aid/CPR/AED to over 500 apprentices.

Volunteer

Broward County Medical Examiner`s Office - Ft. Lauderdale, FL 2012

Buckhorn Elementary - Brandon, FL 2011 - 2012

Mills Pond Park Softball - Ft. Lauderdale, FL 2000 - 2011

Broward County Gator Club - Pompano Beach, FL 1996 - Present

Professional Experience:

Florida Training Services, Inc. - Palm Beach Gardens, FL 2007 - 2011

Educational Program Manager

Processed payroll and generated invoices. Validated data and generated enrollment and funding reports in MS Excel. Wrote training manuals and conducted seminars on policies and procedures for new and existing instructors/coordinators. Organized apprentice and employee records, calendar, and vacation schedules. Supervised employees and oversaw day-to-day office operations. Assisted clients with student registration and other school-related paperwork.

* Controlled nearly $1-million budget.

* Planned 10 apprenticeship programs.

* Staffed 30 instructors.

* Taught First Aid/CPR/AED to 200 apprentices.

City of North Miami Beach - North Miami Beach, FL 2005 - 2007

Crime Scene Investigator

Photographed, measured, sketched, and documented various crime scenes. Collected, processed, and preserved criminal evidence. Utilized equipment such as 35mm & digital cameras, L-rulers, DNA Swab Kits, Gunshot Residue Kits, Black & Magnetic Powder, Evidence Tape, Dowel Rods, and Property Receipts. Corroborated detective investigations and testified in court. Successfully completed training sessions to include photography, fingerprinting, firearms, and blood spatter.

* Awarded -Civilian Employee of the Month- (November 2005).

* Collected a bloody shirt which led to the arrest and conviction of the suspect in my first homicide case in just two months.

Atlantic Technical Center - Coconut Creek, FL 1993 - 2006

Cafeteria Manager/Bookstore Manager/Budgetkeeper II

Managed district apprenticeship database. Supervised employees. Maintained inventory. Daily interaction with customers and vendors. Reconciled accounts. Generated enrollment and funding reports. Registered students in TERMS and organized records. Processed travel and Temporary Duty Assignments. Recorded and tracked maintenance requests in Filemaker PRO.

* Controlled a budget and inventory of approximately $600,000.

* Created electronic method of tracking apprentices` progress through the specific programs, which increased efficiency as well as saved time and money for the company.

ABC Institute - Coconut Creek, FL 2000 - 2004

Apprenticeship Coordinator

Confirmed and processed payroll and prevailing wage certifications. Wrote training manuals and conducted seminars on policies and procedures for new and existing instructors/coordinators. Maintained apprenticeship database, registration, and all records. Organized company functions to include graduations and trade shows. Acted as School Board liaison and coordinated all rosters and communications.

* Controlled apprenticeship budget and over $100,000 worth of inventory.

* Planned five apprenticeship programs.

* Staffed 40 instructors.

* Taught CPR/First Aid/AED to over 300 apprentices.

First Bank of Florida - Boca Raton, FL 1998 - 2000 Customer Service Manager

Supervised employees. Addressed customer inquiries and concerns. Opened and closed accounts. Processed customer transactions to include deposits, withdrawals, and wire transfers. Assisted Manager and Head Teller with daily ATM and vault closeouts.

Enterprise Rent-A-Car - Pompano Beach, FL 1996 - 1998 Management Trainee

Supervised employees. Made car rental reservations for insurance companies and the general public. Processed rental agreements, rentals, and returns. Sold supplemental insurance.

* Successfully ran a satellite office at a car dealership and increased the level of customer satisfaction by at least 30%.

EDUCATION:

University of Florida - Gainesville, FL

Bachelor of Science in Broadcast Journalism

Broward Community College - Davie, FL

Associate of Science in Crime Scene Technology

Graduated with Honors

TECHNICAL SKILLS:

MS Word, MS Excel, MS Power Point, MS Outlook, Quickbooks

Working Knowledge of Spanish

Certified First Aid/CPR/AED Instructor

Contact this candidate