Connie VonBehren

Email: abptr5@r.postjobfree.com

Address: **** ***** **** ***

City: Antelope

State: CA

Zip: 95843

Country: USA

Phone: 916-***-****

Skill Level: Experienced

Salary Range: $31,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Connie Von Behren

Antelope, CA

916-***-****

abptr5@r.postjobfree.com

ADMINISTRATION / PROJECT COORDINATION

Administrative professional with seventeen years of progressively responsible experience providing support to senior executives and operations. Excellent organizational skills and hands-on technical knowledge. Outstanding customer service abilities. Superior attention to detail and exceptional analytical skills. Strong work ethic. Background and skills include:

* Customer Service: first point of contact with customers at point of sale; investigated, scheduled and followed up on all warranty issues, provided resolutions in a timely manner. Responsible for end user satisfaction of homeowners

* Office Administration and Support: electronic files, paper files, and blueprints recordkeeping; arranged customer site clerical support; mail and courier logistics management; staffing and employee training; backup for accounting and purchasing; scheduled meetings; recorded and distributed minutes from project meetings.

* Vendor Management: Setup new vendor accounts

* Case Management: Inspections / Compliance: experienced with Specs and JDE; obtained state and local building permits; scheduled inspections; ensured vendor compliance to homebuilder insurance requirements

* Continuous Improvement: provided solutions to improve work flow and verification controls; designed and implemented software solutions

* Computer Proficiency: advanced MS Office skills; spreadsheet design

* Other: certified Notary; word processing - 60 wpm; ten-key 150 spm

PROFESSIONAL EXPERIENCE

Executive Admin Sales & Marketing - GUTTER GLOVE, Rocklin, CA 2011 - 2012

* Marketing support and contract administration for a major commercial construction firm.

New Home Owner Coordinator - STANDARD PACIFIC HOMES, INC., Sacramento, CA 2003 - 2010

* Responsible for end user satisfaction of homeowners

* Administrative support for the management of a major homebuilder

New Home Owner Coordinator - LUCAS & MERCIER DEVELOP, El Dorado Hills, CA 2001 - 2003

* Responsible for end user satisfaction of homeowners

* Administrative support for the management of a major homebuilder

Executive Assistant - JB OLSEN CONSTRUCTION Sacramento, CA 2000 - 2001

* Administrative support for the President and Project Managers of a commercial construction firm.

Senior Project Coordinator - REX MOORE ELECTRIC, West Sacramento, CA 1997 - 2000

* Administrative support for the Service Department Manager and Project Managers of a large electrical firm.

MAJOR FUNCTIONS AND RESPONSIBILITIES

Customer Care Administration

Responsible for homeowner relations:

* Received and recorded warranty issues from homeowners; compiled and distributed new homeowner warranty information

* Scheduled and follow-up of repairs

* Maintained communications with vendors

* Setup new developments; established and maintained all development and homeowner files, both paper and electronic

Connie Von Behren 916-***-**** abptr5@r.postjobfree.com Page 2

MAJOR FUNCTIONS AND RESPONSIBILITIES (continued)

Executive Admin Sales and Marketing

Provided support and coordination of all sales and marketing projects:

* Received and assigned all sales opportunities

* Recorded and tracked all sales results

* Compiled and distributed marketing materials

* Scheduled sales meetings

* Attended, recorded, and compiled meeting minutes from weekly Sales meetings

* Compiled billing information for the accounting department

* Preformed all contract administration

Project Coordination - Service Department

Provided support and coordination of all projects:

* Maintained files and blueprints for commercial projects

* Obtained state and local building permits

* Scheduled service representatives

* Scheduled inspections

* Scheduled project meetings

* Attended, recorded, and compiled meeting minutes from weekly project meetings

* Compiled billing information for the accounting department

* Completed all closeout procedures at close of construction

* Setup new vendor accounts including compliance of insurance requirements and providing clerical support for on-site sales agents

Office Management

Responsible for overall operations of the office. Duties included:

* Managed mail operations, including Fed Ex, UPS, On Trac and couriers

* Scheduled meetings and provided associated support services

* Managed employee training

* Developed solutions to improve work flow and verification controls

* Provided IT support

* Organized and maintained records

* Served as backup for accounting and purchasing departments as needed

* Provided Notary services

PROFESSIONAL DEVELOPMENT

* Completed course at Roseville Adult School in Microsoft Office Suite 2010

* Completed course at Vallejo Adult School in Business and Office Management

* Completed course at Horizon Training in Computer Software Applications

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