Customer Service Manager
Resume:
don ambrose
Email: *********@********.***
Address: ** * ******
City: Chicago
State: IL
Zip: 60644
Country: USA
Phone: 773-***-****
Skill Level: Entry
Salary Range: $30,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
DON AMBROSE
29 S. Waller A. Chicago, Illinois 60644
CAREER SUMMARY
Banking Operations Manager with proven ability to implement business objectives and successfully contribute to critical operation projects. Well organized problem solver with more than 14 years experience in banking functions, management and customer service with people skills, flexibility, professionalism and personal integrity. Strong background in building goal oriented and motivated teams. These skills combined with strengths in process improvements have enabled me to strengthen profit and performance for my employer.
PROFESSIONAL SUMMARY
A highly motivated and enthusiastic team player with good communication and interpersonal skills.
Proven leadership skills in addressing procedural issues and implementing solutions leading to continuous
process and productivity improvements.
Results oriented with strong personal commitment to contribute to the overall objectives of the company.
PROFESSIONAL EXPERIENCE
Fiserv Remittance and Check Solutions A. 1996 -1999
Unit Manager, Returns &Check Fraud A. 1999 to 2011
Supervise and manage the Returns and Check Fraud Units and conduct regular staff meetings.
Provide input and feedback to senior management on the unitaaas annual forecasted budget.
Provide stewardship and direction over Client Service Level Agreement performance and consistently improve client relations.
Reconcile standard out-of-balances, including debits, checks and systems, etc., perform error reporting and complete the appropriate accounting entries to balance totals.
Control and improve unitaaas productivity and maintain adequate staffing levels for volumes.
Monitor and review daily, weekly and monthly audits for the various functions within the units and make process, procedural and staffing changes as needed.
Establish clear workflows and handoffs for both teams leading to the elimination of duplicate effort, down time, rework and ultimately reducing staffing costs.
Conduct annual performance appraisals, quarterly updates, annual merit increases and corrective action documentation for employees when needed.
Participate in daily functions and activities as needed and implement continuous process improvements and improved technology.
Key player in DSS system conversion transitioning return paper-processes to image-processes, developing procedures, test scripts and training plans ensuring a seamless transition.
Fiserv Remittance and Check Solutions A. 1996 to Present
Workflow Coordinator, Receipt & Dispatch Unit aaa Item Processing Division A. 1996 to 1999
Monitor and perform the processes surrounding the daily receipt and dispatch of bank cash letters in addition to tracking daily and weekly volumes.
Coordinate the preparation of outgoing cash letters and all wrapping, sorting, packaging and bundling activities with the staff.
Coordinate the receipt and maintain the controls associated with the incoming cash letters with the staff.
DON AMBROSE
29 S. Waller A. Chicago, Illinois 60644
Perform daily, weekly and monthly audits of incoming and outgoing cash letters, messenger logs, courier manifest and financial institution totals.
Meet external and internal deadlines driven by Federal Reserve processes to avoid additional expenses and provide clients with expedient funds availability.
Zenith Electronics Corporation A. 1991 aaa 1996
Line Assembler
Completed various functions in the daily assembly of 20, 25 and 27 inch televisions.
Displayed versatility along the assembly line by easily transitioning through the different completion phases.
EDUCATION:
Rezin Orr High School aa 1988 - 1992
Malcolm X City College aa 1994 - 1995
(Completed Business Administration and Management courses)
SPECIAL SKILLS:
Microsoft Word and Excel, Trips (Returns), DSS and Carreker (Check Fraud).
References available upon request.
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