Confidential User

Email: abptqv@r.postjobfree.com

Address:

City: Dayton

State: OH

Zip: 45410

Country: USA

Phone: 502-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Experienced Manager adept at problem solving, customer service and hiring and training hardworking, quality staff.

Educational Background:

High School Dipolma from Oldham County High, Buckner KY 1/2001 to 7/1996 (General)

Job History / Details:

Summary

Experienced Manager adept at problem solving, customer service and hiring and training hardworking, quality staff.

Highlights

Restaurant inventory management

Store operations

Exceptional leader

Team-oriented

Reliable

Flexible schedule

Accurate cash handling

Outstanding communication skills

Weekly huddles, goal setting

Staff training

Accomplishments

Developed and implemented new customer service methods which resulted in near perfect scores.

Awarded customer service awards multiple times.

Experience

June 2010 to November 2012

Fifth Third Bank Kettering, OH

Senior Customer Service Rep

Delivered excellent customer service by greeting and assisting each customer.

Addressed customer inquiries and resolved complaints.

Design and implemented customer satisfaction metrics.

Directed and supervised employees engaged in sales, inventory-taking.Trained staff to deliver outstanding customer service.Addressed and corrected sales staff communication issues in a tactful and effective manner.

January 2005 to December 2010

Sprint Wireless Louisville, Ky

Assistant Manager

Addressed customer inquiries and resolved complaints.

Design and implemented customer satisfaction metrics.

Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.

Completed weekly schedules according to payroll policies.Trained staff to deliver outstanding customer service.

October 1997 to October 2002

Tumbleweed Bar and Grill Louisville, Ky

First Assistant to General Manager

Created a fun customer service friendly experience for customers

Developed specials and features to help increase sales

Hired and trained staff

Maintained a relationship with vendors

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