Engineer Sales
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Title:Customer Implementation Executive
*****.**-****@****.***
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NAME: RAFEE UD-DEEN
ADDRESS:
CITY: Belgrade
STATE/PROVINCE: MT
ZIP/POSTAL CODE: 59714
COUNTRY: USA
EMAIL: *****.**-****@****.***
PHONE: 404-***-****
CANDIDATE ID: N/A
CITIZENSHIP: US
Citizen
EDUCATION: Not Entered
EXPERIENCE: Not Entered
WILL RELOCATE: Not Entered
RELOCATION INFO: Not Entered
JOB WANTED: Not Entered
HOMEPAGE:
COMMENTS:
HOTSKILLS:
ESUME
RAFEE UD-DEEN
*****.**-****@****.***
EDUCATION / CERTIFICATIONS
Bachelor of Science
in Computer Information Systems, 1993 DeVry
Institute of
Technology
CCNA, CCDA in progress, MCP, MCSE
TECHNICAL EXPERIENCE
Microsoft:
Win NT 2000/4.0/3.5, Win 3.11, 95, 98, Exchange Server, DHCP, WINS,
DNS, SNMP,
NT Backup Exec, Cheyenne Arc Serve NT,
NT RAS, Office 2000, MS Project
Novell:
Novell 3.12/4.X, Novell NetWare Connect, Group Wise, Cheyenne Arc
Serve
Cisco Hardware/Software/Protocols:
Routers (800,1600,2500,2600,3600,3800,4000, 7000), Switches (Catalyst
1900, 3000,
5500) Cisco Works, Net Sys, Config Maker
Routed Protocols (IP, IPX) Routing Protocols ( RIP, BGP, IGRP, EIGRP,
OSPF)
Hardware/Services Other:
CSU/DSU (Paradyne 36XX,31XX), Nortel (DPN 100/3,100/5, Passport
50,160) X.25,
X.28, Frame-Relay, ATM,T1, T3, DS1,
DS3, ISDN
WORK EXPERIENCE
Customer Implementation Executive, October 1999 - Present
SITA/EQUANT
Ensure the professional, cost efficient and timely implementation of
small and medium
projects involving, Frame Relay,
ATM, X.25, Dial Services, Internet access, and IP Value Added
Services. Act as a
Single Point of Contact responsible for the
customer Project implementation including the management, technical
configuration
and co-ordination of all parties involved in
the provisioning of WAN connectivity in a Global environment.
Coordinate Supply and Site Intervention teams in terms of schedule and
workload
capacity
Assist in LAN/WAN network design/architecture
Support management of network backbone bandwidth utilization, and
capacity
planning
Cisco router IOS configuration via Telnet and TFTP, Config Maker
Assist our sales team with any pre & post sales technical issues and
concerns of
new and existing customers
Track the process of new circuit provisioning
Placing of network circuit orders
Ordering LAN/WAN hardware
Configuration specs for IP/IPX access list and PIX Firewall
Testing / Configuring CSU/DSU for T1 connectivity
Port allocation and testing on Nortel DPN & Passport nodes for correct
circuit
configurations
Resolving problems and issues in the pre-service provisioning process
Systems Engineer, May 1999 - September 1999
BellSouth Telecom
(Contract Short-term)
Project Lead
for LAN/WAN support
Work closely with client to address any problems or issues during the
life cycle of
project
Analysis of hardware/software configurations to determine the
guidelines and best
methods for remediation.
(Time & Resource Management) collaborate with client to setup the
logistics of the
deployment.
Installing & Testing WAN connectivity via ISDN routers & modems
Installing, configuring and testing Interface Software for Nortel
Passport equipment
Upgrading/Configure Cisco IOS via TFTP server, Console
Configuration of NT servers and workstations for (RAS)
Troubleshoot any LAN/ WAN connectivity issues
LAN-WAN Coordinator
October 1998 - May 1999SunTrust Services Corporation
(Contract)
Act as a Single Point of Contact responsible for the customer Project
implementation
involving the technical configuration
and co-ordination of all parties involved in the implementation of WAN
connectivity .
Worked closely with clients through the entire life cycle of the
project
Consulting with clients at various sites throughout the southeast to
perform site
hardware/software analysis
Create technical design documents for the deployment & implementation
of the new
LAN/WAN platform
Coordinate various teams and outside vendors for the region wide
deployment of
equipment
LAN/WAN Infrastructure design and support of Cisco routers
Address hardware/software configuration issues for a mixed network
environment
(Novell/NT)
Desktop solutions architecture/design
WAN security involving IP & IPX Access-list
Install and configure MS Exchange servers/clients
NT
(RAS) configuration
Troubleshoot any LAN/ WAN connectivity issues
Systems Engineer / Project Lead, April 1998 - September 1998
Vanstar
(Contract)
Develop project deployment plans for desktop solutions implementation
Assist sales team with any pre & post sales technical issues and
concerns of new
and existing customers
Design and implementation of Network servers and LAN/WAN
infrastructure
Upgrading Win 95/Win NT workstations, server maintenance, router
communications
Cisco router install/configuration/maintenance in a WAN environment
for ISDN and
Frame Relay
MS Exchange Server/Client installs, migrations and rollouts
Systems Engineer, August 1997 - March 1998
Intracorp
(Contract
)
Team lead
: Involved in the implementation of LAN/WAN connectivity.
Served as liaison
between customer and Network
Engineering team
Coordinated the implementation & deployment of Win NT Workstations and
Cisco
routers in a WAN environment
Worked with vendors to provide an efficient method of shipment and
tracking of
hardware
Managed a team of six people to provide PC/Network support and
inventory tracking
NT Server maintenance- PDC/BDC, DHCP, DNS
Configuration of Cisco routers for WAN connectivity via ISDN and
Frame-relay
access
Setup VLANS's for special groups via Cisco Catalyst Switch
Design and implement desktop solutions
Troubleshoot any LAN/WAN connectivity issues
Systems Engineer, March 1995 - August 1997TurnKey Computers Solutions, Atlanta, Georgia
Ensure the timely implementation and roll-out of small to medium
LAN/WAN projects.
Involved in the entire life cycle of a
Project implementation from pre-sales technical analysis to
configuration and
implementation.
Novell 3.X - 4.X, NT 3.5/4.0 server administration/installation
MS Mail, MS Exchange Client/Server administration/installation
Configuration and installation of Win 3.11/95/NT
LAN/WAN design, implementation and support
Troubleshoot any LAN/WAN connectivity issues
Desktop architecture, design and support
NT Remote Access Server configuration
Backup support - installed and maintained Chyenne ArcServe for Novell
and Backup
Exec for Windows NT
Communications support - configure WAN access via Cisco routers using
ISDN
dial-up and Frame-Relay
Internet installation/support - installing Internet Servers,
configuring IE, and
Netscape browsers
Troubleshoot any LAN/WAN connectivity issues
Network Technician, March 1994 - March 1995MCI, Atlanta, Georgia
Configured Win3.11/95/NT server/workstations for Internet connectivity
using
TCP/IP
Configured Win3.11/95/NT workstations for network connectivity
(Token-Ring &
Ethernet)
Modem/Communications configuration and troubleshooting
Helpdesk/Desktop support for Internet & E-mail software packages
i
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